Vital Parts Reviews

Name: Vital Parts
Address: Unit 17 Palace Industrial EstateBircholt Road, Maidstone
Rating: 4.73

4.7 Rating 3,000 Reviews

94 %

of reviewers recommend Vital Parts

4.7

Based on 3,000 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Vital Parts:

We are a friendly and innovative Plastic, Rubber & Metal Components company based in Maidstone, Kent. Supplying a wealth of standard and bespoke products for use in a number of Industries from Automotive to Hospitality.

We operate online through our ecommerce store, offering free samples, next day delivery and complimentary 3-4 day delivery on every single order.

Visit us today at https://www.vital-parts.co.uk

Visit Website

Phone:

01233713581

Email:

customerservices@vital-parts.co.uk

Location:

Unit 17 Palace Industrial EstateBircholt Road
Maidstone
ME15 9XU

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Vital Parts 5 star review on 21st March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good Product, good value, and good service”

Helpful Report

“Did not have the items I ordered and paid for in stock a few days after purchase... Frustrating and then was hard work chasing to find out if they would be back in stock with slow response times as alternatives not suitable. Please do not let people order and pay for items that are not actually available. Found it very misleading and inconvenient.”

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“Vital Parts go the extra mile to assist customers. They even phoned to suggest a more suitable product!”

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“Prompt delivery and excellent customer service!”

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“Quick efficient service, very helpful customer service, would highly recommend”

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“Incredibly helpful, Even contacted me to discuss the samples I'd requested. Items ordered were exactly to scope and perfect for my requirements”

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“Products received were fine but I found the descriptions and particularly the dimensions and the sketches of them , unclear, so I had to order several different sizes to be sure to get what I wanted.”

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“Exactly as needed. Excellent service and value.”

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“Always great service and prices. Items ordered were on a long back order so was offered alternatives by phone call. Perfect, alternatives are just the job and as usual arrived promptly. Thank you.”

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“Excellent prompt service”

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“Fast delivery and good value....”

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“good prompt service”

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“Very efficient and quick service”

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“This Web site was a find! Got all the little bits I needed to finish a couple of upcycling projects. I'll be back when I need more bits!”

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“Vital parts I found online for buying feet for my fish tank stand and they are top notch feet and a great service well recommended to all I have to now fit them”

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“A great place to get table and chair feet of all types and sizes, fixed / adjustable etc. Very reliable.”

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“Great service, prices and delivery. A good source of fishing pole end caps.”

Helpful Report

“A great source of end caps for fishing poles. Great prices and quick delivery. Great comms if items not in stock and substitutes recommended. Will use again.”