Vital Parts Reviews

Name: Vital Parts
Address: Unit 17 Palace Industrial EstateBircholt Road, Maidstone
Rating: 4.74

4.7 Rating 2,995 Reviews

94 %

of reviewers recommend Vital Parts

4.7

Based on 2,995 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Vital Parts:

We are a friendly and innovative Plastic, Rubber & Metal Components company based in Maidstone, Kent. Supplying a wealth of standard and bespoke products for use in a number of Industries from Automotive to Hospitality.

We operate online through our ecommerce store, offering free samples, next day delivery and complimentary 3-4 day delivery on every single order.

Visit us today at https://www.vital-parts.co.uk

Visit Website

Phone:

01233713581

Email:

customerservices@vital-parts.co.uk

Location:

Unit 17 Palace Industrial EstateBircholt Road
Maidstone
ME15 9XU

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Vital Parts 5 star review on 21st March 2025

Anonymous

Anonymous // 01/01/2019

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“Quick delivery and perfect customer support”

Helpful Report

“unistrut endcaps - super fast delivery, quality item and the best price around.... cant fault that really can you.”

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“What excellent service, ordered and delivered well in time, will use again”

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“Great service, parts arrived on time and did the job.”

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“Arrived quickly and safely. Does the job designed for very wel”

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“On 4 or 5 occasions I was told someone would get back to my query for an order, surprise surprise they didn't, I had to do the chasing, when the items arrived they were the wrong order. I couldn't be bothered to phone back.”

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Good Afternoon Marco, Thank you for your recent feedback, I can confirm I have attempted to contact you via telephone and email to discuss this in more detail and look forward to hearing back from you. I have not been able to locate prior communications on this matter but rest assured upon your response will be happy to look into this further for you. Kind Regards, Victoria Customer Service Manager

“Quick delivery and perfect customer support”

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Thank you for your feedback Ozan, I am pleased our service met your expectations! Do not hesitate to get in touch if we can help in the future. Kind Regards, Victoria Customer Service Manager

“The rubber plugs I bought fitted and were ideal for the job in hand”

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“First order with Vital parts, managed to order the wrong item! Oops! Victoria, was very understanding and sent the correct items in good time.”

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Good Afternoon, Thank you for taking the time to leave your feedback. I am pleased we were able to assist you and get the order changed over to the right parts you needed. Kind Regards, Victoria Customer Service Manager

“Handles, knob and feet all good quality and well engineered. All installed without a hitch. Very pleased with them”

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“Difficult to find what I wanted in the UK, but ‘Vital Parts’ had exactly what I was after. Easy ordering and quick delivery. Will use again.”

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“I ordered 20 x PVC round end caps CAP142 size 76.2mm x 12.7mm on the 24 May and received on the 27th May CAP 145, 20 x 76.2 x 38.1, the wrong size. I tried phoning the sales dept. first thing on the 28th May but was cut off three times. I then phoned customer service who promised to find out why I had received the wrong items and that they would email me that day to let me know the reason why and when I would receive the correct size. I had to wait until 1 June for a reply, only to be told that size I required was out of stock and they would email to say when they expected them to be back in stock. I am still waiting! I have found their web site to be very slow, waiting minutes for the screen to update, difficult to contact the sales department, and promises from the customer services department unfulfilled.”

Helpful Report

Good Afternoon Jim, Thank you for getting in touch with Vital Parts following your recent order. I am sorry to hear there were difficulties using the website and that our team was not accessible enough for you to contact. I have sent you an email to outline steps taken to resolve this matter for you and look forward to your response. Please accept my apologies for any trouble this has caused you and whilst things do not always go to plan, rest assured I will continue to work with you to resolve this in the best way. Kind Regards, Victoria Customer Service Manager.

“I needed stoppers for a couple of water butts (for holes from old fittings) and, with a bit of gentle persuasion and cursing, the bigger plugs fit perfectly. What I like is the choice of sizes - generally not so common these days.”

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“Excellent service. All very smooth & efficient. Would definitely recommend.”

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“Excellent size thinking outside the box used to plug return pipe on my koi fish pond filter when cleaning out impressed”

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“Brilliant service! Helpful call on line and flawless ordering and delivery of replacement feet for the church hall chairs. Received well within the quoted delivery timescale.”

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“Excellent service, very fast delivery of sample and order. Would highly recommend Vital Parts”

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“I ordered some caster towers for my office chair, to replace the caster wheels. Dispatch was prompt, and the prices were more than acceptable. There was a £10 minimum order, so I had to add on a small item but this was a minor issue. The items supplied were 10mm not the 11mm that I needed, but Vital-Parts' customer service was very good indeed as they posted me the replacements without any hassle, and I received them the next day. The true test of customer service is when things do not go quite right. I am very happy with their service.”