Vital Parts Reviews

Name: Vital Parts
Address: Unit 17 Palace Industrial EstateBircholt Road, Maidstone
Rating: 4.74

4.7 Rating 2,995 Reviews

94 %

of reviewers recommend Vital Parts

4.7

Based on 2,995 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Vital Parts:

We are a friendly and innovative Plastic, Rubber & Metal Components company based in Maidstone, Kent. Supplying a wealth of standard and bespoke products for use in a number of Industries from Automotive to Hospitality.

We operate online through our ecommerce store, offering free samples, next day delivery and complimentary 3-4 day delivery on every single order.

Visit us today at https://www.vital-parts.co.uk

Visit Website

Phone:

01233713581

Email:

customerservices@vital-parts.co.uk

Location:

Unit 17 Palace Industrial EstateBircholt Road
Maidstone
ME15 9XU

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Vital Parts 5 star review on 21st March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered 4 bungs from Vital Parts comprehensive offering. 3 weren’t available of which 2 suitable alternatives were offered.”

Helpful Report

Good Morning Mark. Thank you for taking the time to leave your comments. I can see that the parts were swapped over for you following our recent communications. Please do not hesitate to get in touch should you need any further assistance. Our Customer Service team are always on hand to assist prior and post order. Kind regards, Victoria Customer Service Manager.

“Excellent I spoke to a lady who knew just what I wanted very efficient, highly recommend using Vital Parts”

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“Excellect service A*”

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“These parts are excellent and fit perfectly.”

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“Excellent service in a timely manner. Product also good quality and met my needs and expectations well.”

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“Arrived on time and good quality”

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“Excellent advice and service”

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“Easy to order quick service good customer service that kept me informed”

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“Easy to shopping, but delivery taking so long.”

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“Second time I've used this company (to purchase adjustable feet). First time was a bit of a mess BUT that was early during lock-down 2020 and they did sort things out to my satisfaction. This time around was seamless and I'd happily use them again without hesitation. Recommended.”

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“Good service”

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“Website easy to follow. Delivery good, packaging very good and the parts work well.”

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“Excellent service from Stephanie & team, samples arrived quickly”

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“Supplied my grommets in style”

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“Very prompt delivery the ferrels are just what I wanted... excellent”

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“Good quick service, wide range of quality hardware. Extending the life of outdoor furniture”

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“Excellent service with samples delivered within a couple of days. Technical enquiries answered quickly by Stephanie - excellent customer support. Thank you!”

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“This Company provided the vital parts need to my short-wave aerial erection.”

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“Great parts delivered as described. Very quickly. Really recommend”

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“Excellent service from start to finish , samples provided and posted , very quick delivery , e-mail contact , could not ask for more.”

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Vital Parts is rated 4.7 based on 2,995 reviews