Vital Parts Reviews

Name: Vital Parts
Address: Unit 17 Palace Industrial EstateBircholt Road, Maidstone
Rating: 4.73

4.7 Rating 3,001 Reviews

94 %

of reviewers recommend Vital Parts

4.7

Based on 3,001 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Vital Parts:

We are a friendly and innovative Plastic, Rubber & Metal Components company based in Maidstone, Kent. Supplying a wealth of standard and bespoke products for use in a number of Industries from Automotive to Hospitality.

We operate online through our ecommerce store, offering free samples, next day delivery and complimentary 3-4 day delivery on every single order.

Visit us today at https://www.vital-parts.co.uk

Visit Website

Phone:

01233713581

Email:

customerservices@vital-parts.co.uk

Location:

Unit 17 Palace Industrial EstateBircholt Road
Maidstone
ME15 9XU

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Vital Parts 5 star review on 21st March 2025

Anonymous

Anonymous // 01/01/2019

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“very good service”

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“Incredibly fast efficient service. Thank you.”

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“Product was as ordered, easy to order, but got this request for a review before the goods arrived. Time quoted for delivery was 3-5 working days, it took 7.”

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“What a great resource for those small but important missing pieces.”

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“Ordered incorrect amount of items but the team at vital parts sorted my error in quick time! Superb customer service”

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“I was pleased with the quality and prompt delivery of the components I ordered. Better than any standard DIY outlet.”

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“Excellent parts, delivery and service”

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“I found Vital Parts while looking on line for new feet for my garden furniture I was amazed at the range of items they stock. I was able to get exactly what I needed. The service was excellent and I would recommend Vital Parts to anyone.”

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“Great components”

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“Good service and helpful staff. The Teflon pads work well.”

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“Product as required. Service excellent.”

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“excellent service”

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“Delivery was super quick 2 days from ordering online and the caps I order fitted perfect and were well priced.”

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“Perfect replacement s for my step ladder feet”

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“Handy samples service helped me to order the right item for my needs. I was delighted to receive a follow up email from Adam asking if he could help. I had already placed an order and he helped me with new samples for another project. My order arrived promptly and is of good quality.”

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“There were some problems with an order I placed but these were resolved in a very careful and most satisfactory manner.”

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Good Afternoon David, Thank you for getting in touch regarding your recent experience with us. I can see that the stock issue mentioned delayed the goods being processed and the order shipped out to you in time. Please accept my sincere apologies for the inconvenience this has caused you. I have sent you a separate email to discuss the delivery issues in more detail and look forward to working with you to resolve this fully. Kind Regards, Victoria Customer Service Manager.

“Good prices and fast delivery”

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“Really easy to order and arrives promptly. Really easy to exchange too”

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“Very efficient. Would use again”

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“I was very impressed with the speed of delivery and quality of the products I ordered. They fit perfectly and my garden furniture no longer scratches my new patio.”

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Vital Parts is rated 4.7 based on 3,001 reviews