Vital Parts Reviews

Name: Vital Parts
Address: Unit 17 Palace Industrial EstateBircholt Road, Maidstone
Rating: 4.73

4.7 Rating 3,001 Reviews

94 %

of reviewers recommend Vital Parts

4.7

Based on 3,001 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Vital Parts:

We are a friendly and innovative Plastic, Rubber & Metal Components company based in Maidstone, Kent. Supplying a wealth of standard and bespoke products for use in a number of Industries from Automotive to Hospitality.

We operate online through our ecommerce store, offering free samples, next day delivery and complimentary 3-4 day delivery on every single order.

Visit us today at https://www.vital-parts.co.uk

Visit Website

Phone:

01233713581

Email:

customerservices@vital-parts.co.uk

Location:

Unit 17 Palace Industrial EstateBircholt Road
Maidstone
ME15 9XU

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Vital Parts 5 star review on 21st March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent size thinking outside the box used to plug return pipe on my koi fish pond filter when cleaning out impressed”

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“Brilliant service! Helpful call on line and flawless ordering and delivery of replacement feet for the church hall chairs. Received well within the quoted delivery timescale.”

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“Excellent service, very fast delivery of sample and order. Would highly recommend Vital Parts”

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“I ordered some caster towers for my office chair, to replace the caster wheels. Dispatch was prompt, and the prices were more than acceptable. There was a £10 minimum order, so I had to add on a small item but this was a minor issue. The items supplied were 10mm not the 11mm that I needed, but Vital-Parts' customer service was very good indeed as they posted me the replacements without any hassle, and I received them the next day. The true test of customer service is when things do not go quite right. I am very happy with their service.”

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“Arrived quickly and item as described.”

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“Excellent product and excellent service!”

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“This product is precisely what I required. It fits my panel exactly with the lugs engaging with the back of the panel. Couldn't be better, so I am very pleased.”

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“Great service from Vital Parts. I dont know any other company that stocks the product I buy from them, but they have never let me down. The product is vital to my business and I can rely on them to deliver on time every time. Would fully recommend them to any prospective buyer.”

Vital Parts 5 star review on 31st May 2021

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“Once ordered the felt glides were delivered promptly even though on free delivery”

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“Parts arrived quickly, fitted the steel box section perfectly and were at a good price, in fact a fraction of what they were for sale on ebay. What more can I say except I that would recommend Vital parts.”

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“Very good service with a personal touch,impressed”

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“Good product and great service. Ordered midday Friday received Monday morning. Exceptional”

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“Friendly and helpful. Parts were delivered very quickly.”

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“Great service and I am so happy, she really understood my needs, and helped me, so much !”

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“Helpful sales personnel, efficient online systems, reliable delivery, but probably a little overpriced in the marketplace...”

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“Parts look good not used them yet so difficult to give a full review . Delivery good kept to details provided”

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“Parts arrived in good time and as advertised. Excellent service.”

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“Adam who dealt with my order was the best sales person I have experienced for a long time. Tell him thank U for being such a Gentleman.”

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“hbBsnsnsnana”

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“ordered the parts and the correct parts arrived swiftly - what more is there to say”

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Vital Parts is rated 4.7 based on 3,001 reviews