Village Heating Limited Reviews

Name: Village Heating Limited
Address: 333 High Road, Harrow Weald, London, London Borough of Harrow
Rating: 3.72

3.7 Rating 405 Reviews

22 %

of reviewers recommend Village Heating Limited

Company Reviews

Metrics

Info

3.7

Based on 405 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5

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Phone:

0208 102 9898

Location:

333 High Road,
Harrow Weald,
London
London Borough of Harrow
HA3 5EQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Please avoid this company. The price I was quoted before arranging a Saturday afternoon engineer visit AND fix to a F75 Vaillant boiler fault code was £140 + vat. The engineer's 20 minute diagnostic visit determined that I would need a new pump. I was not told in advance that all their parts suppliers closed at 12 midday, so the pump would not be possible to obtain until after the weekend. The quote for the new pump was £250 for the unit + 2 hours labour to install which came to over £400. Despite the fix being included in my original quote, two days later £168 was taken from my bank account with no invoice provided. I went to an a different heating company and had the new pump replaced and fitted for a total cost of £245 parts and labour. This quote was comparable to others I received, none were over £290, certainly not the over £400 quote I got from VHL. The company were completely unsympathetic when I called them afterwards to discuss this blatant overcharging and dishonest attitude.”

Helpful Report

Posted 9 years ago

Hi Thank you for your review, we really appreciate your feedback, sorry to hear about the price issue, but we have now improved our service based on your review by introducing a price match promise, so hopefully the next price we give you we can be much more competitve and save you money. Regards, Daniel Village Heating Customer Service Team

Posted 9 years ago

“Engineer seemed competent but there were major issues. First of all the telephone operator had mixed up the times, telling me morning and writing afternoon in the instructions to the engineer. After I called to enquire the engineer came, but there was a clear sense that he had just had a full morning and was tired and had had no lunch and didn't want to be there. At this point it turns out that the phone operator had not relayed the key aim of the visit to him: to get a gas safety certificate. He did not seem to believe me that I had told the operator this as it was not written in his record. In the end I got no certificate but he did do a general check and gave some advice. I didn't get around to asking for a partial refund.”

Helpful Report

Posted 9 years ago

“He reported there was no carbon monoxide alarm when there was on which was in the same room and in date too. Also reported poor ventilation when the room had a window and door. I called the office to get the CP12 certificate changed”

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Posted 9 years ago

“Plumbers were very knowledgable and worked well together”

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Posted 9 years ago

Thank you for your Review we really appreciate your feedback and look forward to doing work in the future for you Regards, Shazia Village Heating Customer Service Team

Posted 9 years ago

“Spent 2days chasing a quote. Needed a report for the works required so I could send to the freeholder, still to this day they haven't bothered to send it. Absolutely disgusting service. Would never recommend or use again.”

Helpful Report

Posted 9 years ago

“We have been very happy with the prompt and very good service we have had this year. We are nice and warm again! We have recently recommended you to our neighbours at No 1 Borrowdale who were very impressed by your very prompt response in getting them out of a difficult situation. It is reassuring to know we can call on VHL to come and solve our heating problems when needed. Thank you, Susan Anderson.”

Helpful Report

Posted 9 years ago

“We had 5 estimates for our Central Heating this included removing the existing system. VHL were not the cheapest (middle cost) but there were the only ones to offer Copper piping throughout (as we live in a large but old appartment ) they were also very knowledgeable on how to run the pipework in the best configuration from the Attic down to our flat. The whole process was discussed with Bruno and Nathan who were both very experienced and professional in there approach. I would certainly pass there name on to others who need central heating. There were also clean and punctual in there approach. Well done Jeff . Pinner”

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Posted 9 years ago

“I was not happy with the service provided VHL it cost me a lot of money to be left with the same problem. The engineer spent half a day apparently fixing my boiler. A week later he return for the same fault, he said that he could not find out exactly where the fault was and did not won’t to just change parts that COULD be causing the problem! which is very commendable given that it cost me £400 the previous week to fix the same problem F62/F27 after replacing a number of parts. he then suggest that It would be better to go directly to valiant.”

Helpful Report

Posted 9 years ago

“I have been offered the opportunity to comment on my recent purchase from Village Heating. As far as I am aware I have not purchased anything from this supplier, I asked for and received a quotation from them some months ago, I thought the quotation excessive and turned it down.”

Helpful Report

Posted 9 years ago

“I had my shower re-sealed just at the bottom (4 sides and less than half way up on 2 corners. Paid far too too much for the job. I think of cost me more than £190 I feel that I was overcharged”

Helpful Report

Posted 9 years ago

“Engineer didn't turn up for appointment.”

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Posted 9 years ago

“Use VHL for installation and servicing of gas boilers and have done for a number of years. Never any bother, always neat, tidy and professional service from booking through to doing the works.”

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Posted 9 years ago

“Excellent service highly qualified technicians a pleasure to have in the house”

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Posted 9 years ago

“Good Service, recommended”

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Posted 9 years ago

“Called twice to get someone to replace 3 boilers, quoted me £1500 more than other quotes. They were not interested.”

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Posted 9 years ago

“Terrible”

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Posted 9 years ago

“We have used Village Heating on numerous occasions now, most recently to fix a boiler and to replace a radiator. Always able to attend promptly, come prepared and stay till the problem is fixed. Boiler was replaced the same day it was identified that it needed replacing. Staff always been experienced and friendly. Very good value”

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Posted 9 years ago

“Excellent service, very efficient and helpful from start to finish. I am very happy to recommend Village Heating Limited.”

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Posted 9 years ago

“We have a service and maintenance contract with Village Heating for our plant room. Every service we have had I can happily say they are always professionally done and with a smile. I really have piece of mind when using VHL.”

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Posted 9 years ago

“Boiler service completed by Village last week, great service and a professional engineer turning up looking smart.”

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Posted 9 years ago

Village Heating Limited is rated 3.7 based on 405 reviews