Village Heating Limited Reviews

Name: Village Heating Limited
Address: 333 High Road, Harrow Weald, London, London Borough of Harrow
Rating: 3.72

3.7 Rating 405 Reviews

22 %

of reviewers recommend Village Heating Limited

Company Reviews

Metrics

Info

3.7

Based on 405 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5

Visit Website

Phone:

0208 102 9898

Location:

333 High Road,
Harrow Weald,
London
London Borough of Harrow
HA3 5EQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hopeless engineer wrong diagnosis very unhelpful The fault was not correctly identified Useless waste of money Very difficult to deal with the engineer and phone answering service Poor service bad engineers”

Helpful Report

Posted 9 years ago

“We have not used this company. We did request a quote, made an appointment for them to quote for a new boiler but they failed to attend. We phoned to make a second appointment, they never returned our call.”

Helpful Report

Posted 9 years ago

“21st June 2016. First of all the email says 'recently made a purchase from Village Heating etc..' This was actually October last year! Secondly, I had to pay £90.00 up front for the call out. The engineer did arrive within the hour so that is a plus point and he fixed the problem within an hour. However, I was charged £35 for a thermocouple which six months later failed again. I had another company fit the same part and it only cost £4 this time. I felt I was ripped off the first time for the price of the part! Unlikely I will use VHL Heating again.”

Helpful Report

Posted 9 years ago

“It was our free annual service as part of the new boiler installation. However, It would have helped if the engineer or somebody from the team could have offered to have further service package.”

Helpful Report

Posted 9 years ago

“We booked appointment & engineer called and was told that estimate will be sent. I had to chase several times for estimates. Admin staff did not have any clue regarding estimates. In the end we carried out our work by another company.”

Helpful Report

Posted 9 years ago

“The engineer was rude and abrupt, would never recommend the company. The engineer needs to be sent in a customer service course, would not recommend your company”

Helpful Report

Posted 9 years ago

“Engineer was very thorouh and efficient”

Helpful Report

Posted 9 years ago

Thank you for your Review we really appreciate your feedback and look forward to doing work in the future for you Regards, Shazia Village Heating Customer Service Team

Posted 9 years ago

“Chris was very helpful and the work was carried out in a swift and tidy manner. Would recommend without hesitation. Have been a happy customer for over 20 years !”

Helpful Report

Posted 9 years ago

“I had my boiler serviced by VHL and very happy with the service and the Engineer.”

Helpful Report

Posted 9 years ago

“prompt, reliable, corporate, expensive, abrupt”

Helpful Report

Posted 9 years ago

Thank you for your review, we really appreciate your feedback, sorry to hear about the price issue, We have now improved our service based on your review by introducing a price match promise, so hopefully the next price we give you we can be much more competitve and save you money. Regards, Daniel Village Heating Customer Service Team

Posted 9 years ago

“Your engineer gave the correct advice for illegal gas boiler flue fitting. The matter is going to court. Thank you.”

Helpful Report

Posted 9 years ago

Thank you for your review we really appreciate your feedback and look forward to doing work in the future for you, glad our engineer Bhavik saw this issue and let you know. Regards, Shazia Village Heating Customer Service Team

Posted 9 years ago

“Avoid like the plague. Booked appointment to fix boiler at 11, engineer didn't turn up. Spoke to aggressive receptionist who said he was running late and would be there "soon". I rang a further 3 times over the next 2 hours after being told "he's on his way" each time. Eventually same aggressive receptionist admitted engineer had been held up at another job and couldn't leave. An engineer finally arrived at 3, did the "repair". A week later boiler went wrong again, same fault.”

Helpful Report

Posted 9 years ago

Hi, Sorry to hear about this issue, we are constantly improving our service and have retrained lots of our staff member to be able to assist our customers in a much better way, If you could drop me an email with you contact details so we can discuss the matter further and i can gain some more feedback, Thank you

Posted 9 years ago

“There is peace of mind when you use VHL. They will call you to say they are 15 minutes away. Their prices are up front, reasonable and they are reliable.”

Helpful Report

Posted 9 years ago

Thank you for your Review we really appreciate your feedback and look forward to doing work in the future for you Regards, Shazia Village Heating Customer Service Team

Posted 9 years ago

“Never again”

Helpful Report

Posted 9 years ago

“I needed 3 items of work to be done by a plumber. Your plumber arrived promptly, as arranged, and carried out the most urgent piece of work satisfactorily. I described to him the other two things I want done, he took photos and said for both he would have to look into the availability and price of components before he could give a quotation. I am disappointed that I have heard nothing more in several weeks, so have concluded that you are not interested in the work and I will be making other arrangements. C A Lewis”

Helpful Report

Posted 9 years ago

“very expensive firm to deal with, think british gas prices”

Helpful Report

Posted 9 years ago

“Completely useless. I had to get a different company in to actually fix the problem, which it turns out was very simple. Also, VHL were completely unresponsive to my emails DO NOT use this company”

Helpful Report

Posted 9 years ago

“VHL serviced our Vaillant Boiler recently. The Engineer was punctual and carried out the task promptly and efficiently. We hope to use them for the Annual Service in the future. HK of Park Street”

Helpful Report

Posted 9 years ago

“Good service from VHL. Had one of their boilers since 2009, get a yearly service through Homeserve insurance - which is expensive when you don't need it. Problem this weekend, noticed it Friday morning, no heating, hot water. Called them five o'clock Friday eve, engineer booked for Saturday. Called me at 08:45 to say he'd be with me between 11am/2pm. Showed up at 12:15, worked on the boiler, diagnosed the fault, gave good advice, was clean, polite and professional. First time this boiler has given me any cause for thought, so no complaints from me.”

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Posted 9 years ago

“Excellent value, excellent service and very prompt. Highly recommended”

Helpful Report

Posted 9 years ago

Thank you for your Review we really appreciate your feedback and look forward to doing work in the future for you Regards, Shazia Village Heating Customer Service Team

Posted 9 years ago

Village Heating Limited is rated 3.7 based on 405 reviews