Village Heating Limited Reviews

Name: Village Heating Limited
Address: 333 High Road, Harrow Weald, London, London Borough of Harrow
Rating: 3.67

3.7 Rating 384 Reviews

18 %

of reviewers recommend Village Heating Limited

Company Reviews

Metrics

Info

3.7

Based on 384 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.1 out of 5

Visit Website

Phone:

0208 102 9898

Location:

333 High Road,
Harrow Weald,
London
London Borough of Harrow
HA3 5EQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Changed toilet cistern in a flat i service, it leaked into the flat below and flooded the bedroom, they came back and fixed it only for to leak again, terrible service”

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Posted 4 years ago

“All efficient, however the guy didn’t really say anything to me. Just said ‘boiler?’ ans that was about it.”

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Posted 4 years ago

“VHL supplied us with Gas Safety Certificates - they were quick to attend and very professional.”

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Posted 4 years ago

“I would like to tell you that engineer Matthew was excellent and very helpful , would be very happy to have him do work for me in the future Regard Dawn Hambelton”

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Posted 4 years ago

“Very professional from start to the end and the engineer was an expert in his field. Explained every step of the task he was carrying out.”

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Posted 4 years ago

“There was some good. Someone came out on the day and we were kept informed. He did not have the part and so someone came out the next day. We were quoted £490 for this 2nd visit as it would be 4 hours work. The engineer changed a pipe and was less than 30 minutes. I phoned about the cost and it was agreed that I owed £150 as he had not needed to do the work quoted for. However it was not fixed and I have now had another engineer who says the boiler needs to be replaced. That call out will cost £100 . In the meantime I still have no working boiler and I am being sent demands for the £490 work that was never done.”

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Posted 4 years ago

“Great service will use again, sent Engineers DBS prior to arrival”

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Posted 4 years ago

“Kept you informed of their timed arrival, sent engineers qualification prior to arrival and emailed report once the service was completed”

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Posted 4 years ago

“Excellent response and service. Could not fault the promptness, communication or thoroughness of service. Definitely recommend.”

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Posted 4 years ago

“Professional, friendly and extremely helpful!”

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Posted 4 years ago

“I have paid for EICR visit and remedial work, but to date there is NO EICR REPORT! Every day I have called this past week and in fact today I called 3 times. At 640pm today after a whole week of chasing up, the out of hours service said the "Supervisor has now left' and it would be sent tomorrow, when at 540pm they said he was there at the office and working on my report! I am getting the impression that this is all a HOAX AND A SCAM!”

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Posted 4 years ago

“Engineer arrived on time cost over £100 before he arrived. He left while I was out saying nothing and had a report sent saying the psb needed replacing and I needed a new boiler which I don’t. After a phone call I was told they would order a part but couldn’t say when it would arrive. Fortunately my own gas engineer who was unavailable today rang back to say part was no problem and he’d fit it tomorrow. Don’t trust this company and the engineer was not particularly pleasant.”

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Posted 4 years ago

“Had our boiler fixed today by Shaun Yendall and am so pleased with his service. On time, job done quickly and the most polite person I have dealt with from Village Heating. If only the receptionists answering the phone were as helpful and polite. Every call I have made to the office has been met with a bad and careless attitude. So thank you Shaun, the 5 stars are for you alone! Shawn yendall”

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Posted 4 years ago

“AWFUL COMPANY - AVOID AT ALL COSTS. The worst company I’ve ever come across, the turn up once and do not return. They say someone will call you back, and they don’t. You are forever chasing them. I feel so sorry for elderly people who do not have anyone to help them chase them up. They leave people without heating and hot water for weeks on end. All contracts should be cancelled. Should be ashamed of themselves.”

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Posted 4 years ago

“Appalling company, have had similar experience in the past but never got round to leaving a review. A shambles of a company and the director should take a closer look into how his operation is running, I’m sure he would be ashamed. Contacted on Monday regarding my disabled daughters heating and hot water, was booked for Tuesday 8am-1pm took the day off of work to be there to open the door. Engineer finally turned up at 2:30 and said the office scheduled the job for 12-6pm. Was told by engineer that fan for boiler would be ordered. It is now Friday, I have contacted a number of to times and no response, nor has anyone even bothered to contact me back, Zero communication. My daughter is unable to wash and needs heating and a warm bath for medical reasons. She has been bed bound since Tuesday due to the cold affecting her bones and stiffening. The people in the office are extremely unprofessional and a group of young girls discussing personal life whilst putting me on hold but forgetting to actually put me on hold! Incredibly disgusted by the way we have been treated - ON A NUMBER OF OCCASIONS. Utterly appalling avoid at all cost.”

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Posted 4 years ago

“Poor service, uncommunicative. Waiting 2 weeks for an engineers report. Don’t use them.”

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Posted 4 years ago

“I needed a gas cooker disconnected quickly. I contacted four local businesses but only VHL responded. From start to finish the ‘customer journey’ was made smooth from the level of customer service through to the gas engineer not only doing a very professional job but also taking the time answer my questions. I would have no hesitation in recommending VHL.”

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Posted 4 years ago

“Swift call out for electric check but then waited ages for the cert to be sent to me. Comma not great - not proactive and I had to chase.”

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Posted 4 years ago

“Annual Boiler Maintenance I was very impressed by the professionalism of the work carried out . The Engineer was punctual , tidy and completed the work on time . Also good customer service by means of quick response and provided the invoice together with the detailed work carried out in form of a pdf . Highly recommend them.”

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Posted 4 years ago

“New toilet installed quickly. Great service and absolutely no mess. Very impressed”

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Posted 4 years ago

Village Heating Limited is rated 3.7 based on 384 reviews