VHL MECHANICAL Reviews

Name: VHL MECHANICAL
Address: 333 High Road, Harrow Weald, London, London Borough of Harrow
Rating: 4.13

4.1 Rating 610 Reviews

78 %

of reviewers recommend VHL MECHANICAL

Company Reviews

Metrics

Info

4.1

Based on 610 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0208 102 9898

Location:

333 High Road,
Harrow Weald,
London
London Borough of Harrow
HA3 5EQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“had a great experience thanks to Rachel, who was incredibly helpful in organising my boiler repair. As it was a multiple-visit job, she made sure everything was coordinated smoothly from start to finish. She was professional, responsive, and kept me well informed throughout, making the whole process feel stress-free. She truly restored my faith in Hyde. The engineer was also great—punctual, friendly, and clearly very knowledgeable. Across each visit, they worked efficiently, explained what was being done, and left everything tidy each time, which I really appreciated. It’s rare to come across such a reliable and attentive team—Rachel really went above and beyond. Highly recommend!”

Helpful Report

Posted 1 month ago

Thank you for sharing your experience! We’re thrilled Rachel could coordinate everything so smoothly and make the process stress-free. We’re also glad our engineer provided professional, punctual, and thorough service while keeping your home tidy. VHL Mechanical

Posted 1 month ago

“Nico was amazing- he's the main man - this man deserves the highest raise - he was professional, courteous, clean, respectful. There is no mains stop cock in here but Nico came up with solutions nothing stopped him. He even double checked his work to prevent issues. Of all the workers to attend my home, Nico was on a ln entirely different level. The best by far, all radiators working, even the ones we thought weren't working. Thanks Nico - Total Prol”

Helpful Report

Posted 1 month ago

Thank you for sharing your experience! We’re thrilled Nico could go above and beyond and deliver such a professional, thorough service. VHL Mechanical

Posted 1 month ago

“Excellent service and the lady on the phone Danielle was very helpful with everything I needed.”

Helpful Report

Posted 1 month ago

Thank you for your kind words! We’re thrilled Danielle was able to assist you so effectively. VHL Mechanical

Posted 1 month ago

“Spoke with a lovely lady Rachel on the phone, she organised an engineers visit for my no heating and hot water, everything back up and running !! Thanks Rachel.for your great customer service. Highly recommend”

Helpful Report

Posted 1 month ago

Thank you for your feedback, Tim. We’re thrilled Rachel could assist and get your heating and hot water back up and running so quickly! VHL Mechanical

Posted 1 month ago

“Amazing service, respectful to my home, effectively great work. Everything is perfect.”

Helpful Report

Posted 1 month ago

Thank you for your kind words. We’re delighted everything went smoothly and you’re happy with the service. VHL Mechanical

Posted 1 month ago

“Danielle was extremely helpful and professional, would highly recommend this company”

Helpful Report

Posted 1 month ago

Thank you for your feedback. We’re thrilled Danielle could provide such helpful and professional support. VHL Mechanical

Posted 1 month ago

“Would like to commend the young lady Would like to commend the young lady Danielle who I spoke to today. I Had no hot water and she arranged an engineer the same afternoon. Polite helpful and friendly. Very professional. Great service. Would highly recommend.”

Helpful Report

Posted 1 month ago

Thank you for your kind words. We’re delighted Danielle could arrange a same-day engineer visit and make the process smooth and stress-free. VHL Mechanical

Posted 1 month ago

“RAJ turned up on time. He was polite and profesional. Great was carried out. He talked me through how to operate the new boiler. He left the work clean.”

Helpful Report

Posted 1 month ago

Thank you for your feedback. We’re pleased Raj could provide clear guidance on operating your new boiler and deliver a professional, clean service. VHL Mechanical

Posted 1 month ago

“I spoke to Danielle on the phone and she was incredibly helpful she got me booked in as soon as she could for someone to come out and look at my boiler. A nice man came out really quickly to fix it. From start to finish I had a good experience with the company”

Helpful Report

Posted 1 month ago

Thank you for your feedback. We’re thrilled Danielle was able to assist and book your appointment quickly, and that the engineer resolved your issue efficiently. It’s wonderful to hear your experience from start to finish was positive. VHL Mechanical

Posted 1 month ago

“Mr Gurjit is a good man and knows his job. The other Engineers just came to our house to take pictures but did not do anything. He did the work efficiently, was an effective communicator and a pleasant gentleman. He was punctual and informed us of his whereabouts some minutes before arriving. He was very efficient in conducting the work and kept the surroundings clean after doing the work. The out of hours engineer ans previous engineers did not record anything and made me feel stupid calling the office numerious times. I had to take pictures to inform the office what needed to be replaced. However, Mr. Gurjit came to the house, knew what to do without any explanations and replaced the valve.”

Helpful Report

Posted 1 month ago

Thank you for sharing your experience. We’re delighted to hear that Gurjit handled the job efficiently, communicated clearly, and left everything clean and tidy. It’s great to know his professionalism and expertise made the process smooth and stress-free for you. VHL Mechanical

Posted 1 month ago

“Raj sorted the problem. Installed the boiler today really hard working. Thank you”

Helpful Report

Posted 1 month ago

Thank you for your feedback. We’re glad Raj was able to sort the problem and get your boiler installed efficiently. We appreciate you taking the time to share your experience. VHL Mechanical

Posted 1 month ago

“I recently spoke with Rachel on an escalation call and she was incredibly helpful, kind, and extremely professional throughout. She listened carefully to the issue I was having, handled the situation efficiently, and resolved the problem quickly. It’s really reassuring to deal with a company that genuinely cares about its tenants. Managers also return calls when required, which shows a strong level of customer care and support. Thank you again, Rachel! I would highly recommend VHL to anyone looking for a company that takes tenant concerns seriously and provides excellent service.”

Helpful Report

Posted 1 month ago

Thank you so much for sharing your experience. We’re delighted that Rachel could provide clear, professional, and empathetic support during your escalation call. It’s fantastic to hear that she listened carefully, handled the situation efficiently, and resolved the problem promptly. We take great pride in ensuring our tenants feel supported, heard, and safe, and it’s wonderful that the wider team’s responsiveness and dedication reinforced that trust. Your recommendation means a lot to us and motivates everyone to maintain these high standards of service. VHL Mechanical

Posted 1 month ago

“Gurjit was very helpful complete the job straight away, where other workers left with out taking a look at the leek. Very pleased with Gurjit work, very friendly…”

Helpful Report

Posted 1 month ago

Thank you for sharing your experience. We’re thrilled Gurjit was able to resolve the issue quickly and provide friendly, reliable service. VHL Mechanical

Posted 1 month ago

“We were very satisfied with the work they did. I will not hesitate to recommend the company to others. Our job reference is VHL JOB 303979. The engineer was wonderful Nico.”

Helpful Report

Posted 1 month ago

Thank you for your kind words. We’re delighted Nico could provide such a positive experience and that you were satisfied with the work. VHL Mechanical

Posted 1 month ago

“Raj very polite understood my mental health needs. Very professional thank you”

Helpful Report

Posted 1 month ago

Thank you for sharing your experience. We’re glad Raj was able to provide professional and understanding support, taking your needs into account. VHL Mechanical

Posted 1 month ago

“Rachel helped my elderly mother who had no heating or hot water. She was extremely patient and empathetic on the call, she organised a same day appointment, my mum can not speak highly enough of Rachel she is a credit to Village heating. Heating and hot water restored !! Great company .. great staff !!”

Helpful Report

Posted 1 month ago

Thank you for your kind words! We’re thrilled Rachel was able to support your mother so effectively and get her heating and hot water restored the same day. Her patience and empathy truly reflect the dedication of our team. VHL Mechanical

Posted 1 month ago

“I dealt with Danielle, and she was very knowledgeable and empathetic. Our heating system went down and Danielle reassured me because of her experience and expertise that it wouldn’t last long, this made a huge difference and enabled me to carry on my day-to-day business as usual. She is a credit to the company.”

Helpful Report

Posted 1 month ago

Thank you for sharing your experience! We’re so glad Danielle was able to provide reassurance and expert support when your heating system went down. It’s fantastic to hear her professionalism made such a positive difference for you. VHL Mechanical

Posted 1 month ago

“I am extremely happy with the recent boiler installation I received. The booking process was very easy, and Aeva in the office was incredibly helpful and efficient in scheduling my job as I have a disabled child who spends a lot of time at home!”

Helpful Report

Posted 1 month ago

Thank you so much, Dan! We’re delighted to hear that Aeva made the booking process smooth and efficient, especially given your circumstances. It’s wonderful to know you’re happy with your new boiler installation. VHL Mechanical

Posted 1 month ago

“Gurgeet - fantastic job, very well mannered and really fixed the issue promptly with perfection”

Helpful Report

Posted 1 month ago

Hi, Thank you for your kind review. We're pleased to hear the issue was resolved quickly and that you were happy with the service provided. Kind regards, VHL Mechanical

Posted 1 month ago

“Called the oohs line on Friday and got met with the lovely Jennifer she was really helpful and talked us through steps to check why our heating had stopped working , embarrassing to me I needed to top the gas up , thanks for not making me feel stupid .. so nice to see Soho Housing have finally managed to get a decent contractor for repairs !!! VIllage heating your staff are a credit to you, everyone I have dealt with have been helpful kind and extremely professional.. keep up the good work 👍🏻”

Helpful Report

Posted 1 month ago

Hi Sarah, Thank you for your lovely feedback. We're really pleased to hear Jennifer was able to help and guide you through resolving the issue. Your kind words about the team are greatly appreciated. Kind regards, VHL Mechanical

Posted 1 month ago

VHL MECHANICAL is rated 4.1 based on 610 reviews