Victorian Plumbing Reviews

Name: Victorian Plumbing
Address: 22 Grimrod Place, Skelmersdale, Lancashire
Rating: 4.49

4.5 Rating 19,753 Reviews

88 %

of reviewers recommend Victorian Plumbing

Company Reviews

Metrics

Info

4.5

Based on 19,753 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Victorian Plumbing:

Victorian Plumbing is the UK's largest bathroom retailer. From our headquarters based in Liverpool, UK, we sell a huge range of modern and traditional bathroom products on our online store as well as in our showroom. We’ve come a long way from our humble beginnings, and we’re now one of the largest bathroom retailers in the UK.

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Victorian Plumbing 5 star review on 29th January 2025

142

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I can only say that it was hard work to place an order, so frustrating. Product fantastic but I was shocked at how unprofessional the order system was.”

Helpful Report

Posted 4 years ago

“Very disappointed with this company, due to their poor or non existent after sales service! Having ordered 2 x bathroom mirrored cabinets on their website 1 x 2 door and 1 x 4 door , they were delivered within 5 days, the 2 x cabinets were stood on end on a pallet, and wrapped together with black plastic, along with pieces of rough wood, the 4 door which is nearly 2 meters long stuck up in the air so it would fit open the pallet! the 2 door was fine but although one side of the box looked OK the back of it looked as though it had been on the bottom of a stack on a wet warehouse floor as it was filthy and damaged, upon opening the carton the top of the cabinet had a crack from back to front! so reported it on their website which said they would get back to me within 5-7 days ! as they weren't answering the phone except to trade customers - 9 days on still no contact. Absolutely APALLING service. have had to report to credit card company for resolution.”

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Posted 4 years ago

“Don’t use them. They don’t care about you”

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Posted 4 years ago

“Incorrect order delivered and still Unable to get anyone to resolve despite two separate emails and photos sent.”

Helpful Report

Posted 4 years ago

“Perturbed by the amount of damage on the vanity unit I ordered. It does appear to me as though the scratches were on the item when it left the factory and were not done in transit, which suggests that the unit was not properly checked before it left the factory. Also disappointed in the follow up automated responses to my concerns. I am still waiting for some contact to say what your intentions are regarding the damaged item. I shall call the recommended number tomorrow in the hope of a quick solution. J. Illingsworth”

Helpful Report

Posted 4 years ago

“Hi I recently requestEd a replacement/refund for a defective kitchen tap. This was over a week now, I need an update on progress, the tap is leaking while being turned off”

Helpful Report

Posted 4 years ago

“Was told it was being delivered ‘on Friday’ Emailed and rang to try and get an idea of what time but no response. Wasn’t given any options of delivery time at point of purchase. Rushed around at work on the due date to try and get home then receive a call from a different company who are delivering it asking me when I would like it delivered - the next week ! There were a couple of other items I’d of liked to order but following this experience I’ve bought elsewhere.”

Helpful Report

Posted 4 years ago

“The goods were absolutely fine once they got to us but their delivery service and customer follow up is poor. We were contacted to arrange delivery on Friday . This was agreed and a promise made that the driver would contact us shortly before he was due to arrive. Waited in all day no delivery, contacted the transport company and delivery confirmed for Saturday morning . No delivery. Finally arrived Monday lunchtime but no phone call so it was lucky we were in. Contact with customer care received an automated response that we would be contacted within 5 days”

Helpful Report

Posted 4 years ago

“not entirely happy with items received. Plumber came to fit toilet and basin. He was unable to use tap as the water pipes are european fittings. He had to abandon the job and source a suitable tap incurring further expense. as for delivery paperwork stated that we would receive a call days beforehand indicating delivery date. We did not receive any call and luckily I was at home when delivered.”

Helpful Report

Posted 4 years ago

“The items I received were damaged and I am still awaiting a refund for part of the order.”

Helpful Report

Posted 4 years ago

“Disappointed with diamond service. Unable to check items that arrived as the two delivery guys would not wait. And then to find the cistern was cracked. Very difficult to contact anyone about this. I have lodged the problem with your customer services and provided pics but have not heard anything further. All taking far too long.”

Helpful Report

Posted 4 years ago

“Advertising very misleading. Orderd what I thought was a heated towel rail ,witch was just a normal radiator .so had to return and pay delivery charges would have exchange it but after phoning and message ing got no response till it was to late”

Helpful Report

Posted 4 years ago

“Product was damaged. That happens, but long delay dealing with it”

Helpful Report

Posted 4 years ago

“Bad aftet sales service Still tryinģ to get the product returned and get a refund”

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Posted 4 years ago

“Great ordering service, great delivery, but I ordered 3 silver radiator valves and only 2 arrived - it even said 2 on the packet when it arrived. I can't speak to anyone as the line is not manned. I have tried raising online and I keep getting a note to say it is being dealt with, have sent picture and still not dealt with. I am now one valve short and have to pay a second callout to the plumber I have had to rebook twice as I am still waiting for it”

Helpful Report

Posted 4 years ago

“Tap arrived damaged and poorly wrapped. No customer service via phone. Little online info and poor communication through email.”

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Posted 4 years ago

“If only they ad bothered to answer the phone or reply to emails within a week.... It seems they can't answer the phone because of covid19.....didn't stop any other companies!”

Helpful Report

Posted 4 years ago

“Issue with a broken basin pedestool and the problem not resolved we are having a plummer waiting to start the refurb but we still have no solid response as to replacing the broken item despite me sending photos and several emails. continue to just recieve an automated reply saying how bust you are trying to assist a backlog of issues. Disgraceful Customer Service”

Helpful Report

Posted 4 years ago

“Waiting for a reply to return unwanted item. Still not resolved.”

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Posted 4 years ago

“The shower rail purchased was damaged and i have sent 3 emails with a photo attached starting 2 weeks ago and have not received any response.”

Helpful Report

Posted 4 years ago

Victorian Plumbing is rated 4.5 based on 19,753 reviews