Victorian Plumbing Reviews

Name: Victorian Plumbing
Address: 22 Grimrod Place, Skelmersdale, Lancashire
Rating: 4.49

4.5 Rating 19,774 Reviews

88 %

of reviewers recommend Victorian Plumbing

Company Reviews

Metrics

Info

4.5

Based on 19,774 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Victorian Plumbing:

Victorian Plumbing is the UK's largest bathroom retailer. From our headquarters based in Liverpool, UK, we sell a huge range of modern and traditional bathroom products on our online store as well as in our showroom. We’ve come a long way from our humble beginnings, and we’re now one of the largest bathroom retailers in the UK.

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Victorian Plumbing 5 star review on 29th January 2025

142

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“In terms of the products we bought I would rate them ‘poor’. The holes for the overflow and waste we’re not properly aligned with each other and the bath panel was too big for the bath even though it came together. The countertop sink we purchased comes with a tile to hide the waste however the tile is not connected to the waste therefore to close or open the plug you need to take the tile out which is not that easy.”

Helpful Report

Posted 4 years ago

“After the delivery of a leaking bar shower mixer extensive telephone and Email exchanges resulted in receipt of a new ceramic valve and instructions for me to fit it. My suggestion that a replacement mixer would be more appropriate was ignored and only intervention by Barclacard stimulated a proper replacement of the faulty item as a "gesture of goodwill".”

Helpful Report

Posted 4 years ago

“The delivery was fine and contact with the courier prior to arrival was appreciated. The frustrating thing about the entire process was the constant pushing back on availability dates. My order was made on 5th December and whilst at the time of order I was aware that one item was not in stock until 18th December, it has taken until 20th January for me to receive my goods. Staff were helpful when I called to check progress but ultimately couldn't speed things up for me. The offer of next day delivery was appreciated. Finally, due to delays I had to cancel one item on the order. I was told my refund would be with me within 48 hours. It has now been a week and my refund has still not been processed.”

Helpful Report

Posted 4 years ago

“SENT Item Back, FIXINGS Loose in Transit to Me, so any small indent was caused by Fixings Rattling about IN Your Package, I Repacked item very carefully to return, IN comes an email (sorry No REFUND ) Sent Reply back yesterday saying will go further IF no response to CREDIT, Sort IT out Please, ( pensioner on NO MONEY )”

Helpful Report

Posted 4 years ago

“Very basic quality for the price. No instructions for the particular item just generic ones that give you no indication at all. Delivery was quick.”

Helpful Report

Posted 4 years ago

“Still have not received my refund and we have now passed the time where it was to be paid.”

Helpful Report

Posted 4 years ago

“It was very painful to install the toilet provided with the bidet because of the cheap quality; mainly plastic ! The seat is too small although I am not overweight ! The offer seemed attractive but not worth it, if I knew what I was getting into I would have paid more to get a better quality from a well known brand and a more comfortable size of the seat”

Helpful Report

Posted 4 years ago

“Badly packaged and damaged/broken tiles - 3 boxes!”

Helpful Report

Posted 4 years ago

“On ordering from your website, the product that arrives does not look like the image on the website and it's branding has changed as well, leading to confusion so that I, the customer, think I have received the wrong item. Your customer service is all done by webchat so there is no one to actually speak to to resolve the situation. I unnecessarily returned an item, at my own expense, because of the lack of transparency on your website.”

Helpful Report

Posted 4 years ago

“Ordered Victoria Traditional Basin taps to replace taps with ceramic washers which have failed. I selected some which were listed (under the comments / Q&A) as having "traditional screw-down valves" installed as I wanted taps with rubber washers which don't fail and need replacement of the whole tap. The new taps have arrived and they are the same ceramic valves as the ones I need to replace. Its a big waste of time as I'll have to take the package back to the post office to get it sent back to you or just put up with the wrong product. For buying online to work, info on the website MUST be accurate. I'll go and buy replacements at Wickes where I can actually try them before buying.”

Helpful Report

Posted 4 years ago

“Only received half my order and after five days I haven’t received any confirmation to when this be resolved”

Helpful Report

Posted 4 years ago

“It took 5 days to pick a pre-packed replacement shower hose off the shelves to post.”

Helpful Report

Posted 4 years ago

“Had ordered lots of items from Victorian Plumbing, but the bath tub was delayed, this was acceptable and was happy to wait the 15 days they said it would take. After 15 days i had to chase and chase being told the item was in stock and it was going to be dispatched but that dident happen, eventually “after several chats confirming the item was in stock” they advised the item was not in stock, and now its taking a long time to get them to refund it.”

Helpful Report

Posted 4 years ago

“I purchased four Cove bathroom units to refit in my property and the delivery experience was very good .On inspection a few days later( Inspection was not possible at the time of delivery as the number of units and packaging made this impracticable)one of the drawer units had an misalignment problem. I could not understand how to correct the drawer as there was no obvious adjustment mechanism. I was also unable to remove the drawers to secure the unit to the wall . Again no instructions were included as quoted on the website. I was unable to download any instructions on the website as the link did not work. I e-mailed the Customer Services on 15th November and was informed there was a 5-10 days reply delay . I was later asked to sent photos of the defective unit. This was done as requested. Not sure why as I had explained both situations in my original e-mail. To date (27th November)I have had no further response from Victorian Plumbing on the matter. Frustration! Time is of the essence when undertaking a bathroom conversion. Having said all that, I eventually sorted the drawer misalignment problem but the secured fixing of the drawer units to the wall was not possible due to not being able to get at the back of the unit for drilling purposes”

Helpful Report

Posted 4 years ago

“The end of the kitchen mixer tap that we received from Victoria plumbing was bent. Unfortunately, neither I or the plumber who I employed to install it noticed this until he had plumbed it in. It’s an expensive item, and we will now have to live with a bent tap and a crooked water flow.”

Helpful Report

Posted 4 years ago

“although order arrived on the day. it was delivered on a pallet and left in the road. it was too heavy for me to get into my house and i had to get 2 neighbours to help un pack and get into the house.”

Helpful Report

Posted 4 years ago

“Bathroom cabinet came without any fitting instructions, on checking they were available online. I down loaded them, but they were generic and not for my cabinet. After filling in online form to request correct instructions, several acknowledgements of my email, but no instructions. The fixings are unusual, a projecting hook with it turns out a screw adjustment to send the hook out further, extremely tight tolerance then to get the fixings in the right place. Also annoying label on shelf with difficult torempve adhesive and temporary shelf hold down 'spiders' which were not easily removed”

Helpful Report

Posted 4 years ago

“I placed a large order and although everything came on time, they sent the wrong shower. Its been well over a week and constant chasing; having I’m having difficulty getting the correct item sent which is delaying the installation of everything.”

Helpful Report

Posted 4 years ago

“The wrong items had been sent out to me, Ive tried to use available contacts to leave messages and only received automated replies without any answers. Ive sent the goods back and expecting a refund without any. reply to date. I will not be using this company again, and I won't to know when refund will be received”

Helpful Report

Posted 4 years ago

“Ordered a bathroom cabinet and it was missing the wall mounting bracket . Customer service could have been better”

Helpful Report

Posted 4 years ago

Victorian Plumbing is rated 4.5 based on 19,774 reviews