Victorian Plumbing Reviews

Name: Victorian Plumbing
Address: 22 Grimrod Place, Skelmersdale, Lancashire
Rating: 4.49

4.5 Rating 20,074 Reviews

88 %

of reviewers recommend Victorian Plumbing

Company Reviews

Metrics

Info

4.5

Based on 20,074 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

About Victorian Plumbing:

Victorian Plumbing is the UK's largest bathroom retailer. From our headquarters based in Liverpool, UK, we sell a huge range of modern and traditional bathroom products on our online store as well as in our showroom. We’ve come a long way from our humble beginnings, and we’re now one of the largest bathroom retailers in the UK.

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Victorian Plumbing 5 star review on 18th October 2025

Beverley Stone

Victorian Plumbing 5 star review on 19th September 2025

David Bradley

Victorian Plumbing 5 star review on 29th January 2025

Anonymous

Victorian Plumbing 5 star review on 1st January 2025

Matthew Charlton

147

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Send back in exact condition I received it in with original packaging . Refund refused due to damage, it was probably damaged when they sent it to me , very disappointed in service”

Helpful Report

Posted 2 years ago

“Initial ordering process is nice and easy, pick of delivery days. Since products have been received communication has been appalling, have had a couple of issues with quality and damaged products but there is barely a reply. States takes up to 48 hours for a reply which I think is unacceptable for a start and even when there has been communication, there has been nothing afterwards which, considering this an open complaint, is shocking. There is no phone number to call and speak to anybody unless you are a trade customer, which I am not, so am waiting for a reply to an open issue.”

Helpful Report

Posted 3 years ago

“This is the EasyJet equivalent of bathroom suits and plumbing. Great headline price to reel you in but then literally everything is an add on and god forbid you don't read the small print in detail as I did and end up buying a bathroom suit where the toilet isn't included although It's shown in the picture of the suit your buying! Borderline dodgy sales practices in my opinion, poor quality products (certainly at the lower end of the price scale) and impossible to speak to anyone other than via chatbot when you have a problem. And you need to be a genius to be able to put together any of the units and then send you as the instruction often don't match the actual product they are sent with and come with some sort of generic detail like 'how to build a bathroom cabinet'! The entire process was just "£$1 from start finish and I would never purchase a bathroom suit in this way or from this company again”

Helpful Report

Posted 3 years ago

“Disappointed by lack of customer support.”

Helpful Report

Posted 3 years ago

“Item sent not as photo, was told it was my responsibility/ cost to return item....being in retail for over 40 years, I think not as it was false advertising. Spot difference in 2 pics”

Helpful Report

Posted 3 years ago

“There poor packaging when item arrived and too many emails afterwards”

Helpful Report

Posted 3 years ago

“Took a long time to be delivered, when I placed the order it said it would be delivered on Friday however the company who was doing the actual delivery didn’t receive the order on Friday and was delivered the following Tuesday! Sink I received is not the sink as advertised!!!”

Helpful Report

Posted 3 years ago

“I have bought a bathroom basin and pedestal for which I paid the delivery fee. Very shortly afterwards I ordered a bath which was over £500 for which I didnt have to pay delivery. Both iitems were delivered on the same day by the same courier, its a shame that the deliveries werent combined so I coud have saved the delivery fee. When the courier rang with a delivery time, I told him that there wasnt access to the house for a large lorry. We agreed that the lorry would therefore deliver the items to a field entrance opposite the house, where, using the lorry taillift, the items would be left for collection. I arranged for others to help with getting the items to the house, as I am recovering from an operation and unable to lift anything. Delivery was arranged for Friday morning. Friday morning the courier rang to say items would be delivered by van direct to the house on friday afternoon. It arrived with 2 pallets on it and no taillift and a driver with a dickey shoulder who was not supposed to lift more than 15kg. The pallets had to be unwrapped in the van and individual parts taken out, both of us exceeding our respective lifting limits. MY wife had to be brought in to assist with the bath as it couldnt be removed from the pallet. Fortunately it wasn't raining. I think you should give more thought to the couriers you are using and include on your ordering form, the ability to specify how the delivery must be made.”

Helpful Report

Posted 3 years ago

“Delays in delivery, no way of calling the shop. No customer service. Never again.”

Helpful Report

Posted 3 years ago

“I’ve never been so let down by the delivery service, this will be to date the second attempt to deliver and I still have not received my goods, this will certainly put me off from making any future purchases from Victoria plumbing if this is the level of service being provided.”

Helpful Report

Posted 3 years ago

“All good except I paid for delivery on a specified date and not delivered until the following day which meant that I missed an appointment”

Helpful Report

Posted 3 years ago

“Why give customers choice of dates, for delivery, when even given nearly two weeks in advance, only to deliver 5 days later than the date i chose. when emailing to find out what was going on. All I got back, was computer-generated messages. The only email i recived from a human, was three days after I received my goods. asking was could I give a thumbs up. No On a plus side, I am very happy with the products.”

Helpful Report

Posted 3 years ago

“The actual order and communication were fantastic. But the company you use to deliver were not helpful. They left 4 radiators, weighing in at around 100kg on the road, would not even bring them to the front door and then left me with a huge palette to dispose of. I had to get some workmen to help me move them into the house. This is not acceptable.”

Helpful Report

Posted 3 years ago

“Ordered two toilets - a normal one and a combo toilet/sink one. Wrong internal parts sent for the combo toilet. Customer service is so slow to respond - and their first response was to make us check we were using the right fittings: as if we wouldn’t have done that already. Clearly sent the wrong ones for the loo. Still waiting for ‘manufacturing’ to come up with a resolution - its simple: send the right parts! Wish I’d read other reviews before purchasing from VP. Apparently it’s commonly known amongst plumbers / builders that they’re not great.”

Helpful Report

Posted 4 years ago

“I have no issues with the product itself. They are great quality. My issue is with their delivery of products. They just leave everything outside and I live in an apartment which made things really difficult for me. They should at least have the option of doorstep delivery and I don't mind paying extra for it! Plus they leave these huge wooden pellets behind which cant fit in a car and I had to hire someone to dispose of it. Extremely poor delivery service”

Helpful Report

Posted 4 years ago

“Your delivery service were very unhelpful , when asked if they would bring it into garden, they were only going to drop the pallet in front of house, not inside the garden !!!’”

Helpful Report

Posted 4 years ago

“Pallet delivery service was terrible. I received an email on the Monday asking to pick a day for delivery. I chose Thursday as I was out the country and was only my wife in the house. They delivered the pallets on the Next day on the Tuesday!! Meaning my wife had to struggle with the heavy bath and other items!! No point asking which day you want a pallet delivered if they turn up when they feel like it!!”

Helpful Report

Posted 4 years ago

“Bath panel turned up in time but was damaged. had to fit it as didn't have the time to wait for a replacement! This was on a job that had been supplied 3 x faulty toilets by you already. Wouldn't recommend!”

Helpful Report

Posted 4 years ago

“ORD-0002689910-4598883D Received a bath today after waiting a long time it has”

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Posted 4 years ago

“Ordering, price & customer service has been great but deliveries have not been good with one item being sent to the wrong address due to error between VP and manufacturer (yet to be recovered) One item arrived slightly damaged and other fragile ceramic items poorly packaged.”

Helpful Report

Posted 4 years ago

Victorian Plumbing is rated 4.5 based on 20,074 reviews