Victorian Plumbing Reviews

Name: Victorian Plumbing
Address: 22 Grimrod Place, Skelmersdale, Lancashire
Rating: 4.49

4.5 Rating 19,753 Reviews

88 %

of reviewers recommend Victorian Plumbing

Company Reviews

Metrics

Info

4.5

Based on 19,753 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Victorian Plumbing:

Victorian Plumbing is the UK's largest bathroom retailer. From our headquarters based in Liverpool, UK, we sell a huge range of modern and traditional bathroom products on our online store as well as in our showroom. We’ve come a long way from our humble beginnings, and we’re now one of the largest bathroom retailers in the UK.

Visit Website

Write Your review

Tell us how Victorian Plumbing made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Victorian Plumbing 5 star review on 29th January 2025

142

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Our Toilet seat lid cracked so we deliberately ordered exactly the same toilet seat for an easy swap over without having to change fittings. Unfortunately the toilet seat that arrived was not the one we ordered but had to keep it as ours had no seat lid. Not as good quality and seat moves around a lot even with fittings tight. Disappointed for the price.”

Helpful Report

Posted 4 years ago

“Toilet seat fixings were cheap and broke straight away before fitting seat on , the actual seat is fine just rubbish fixings had to buy new off Amazon .”

Helpful Report

Posted 4 years ago

“I was very surprised and disappointed to see how bad the quality of the items was. Some parts were made to look like metal, but in fact they were made of plastic. The bath tub was the lightest tub I’ve even seen. If you sit on the edge of it, it’ll tip over. The taps are poorly made, they wobble as the screws holding it are too small. The shower cubicle wobbles too. I don’t know how long these items will last. Maybe 6 months, no more. Will never purchase anything from Victorian Plumbing again. The worst quality I have ever seen. Every single item I purchased is badly made.”

Helpful Report

Posted 4 years ago

“Item was listed as in stock yet took over 3 days to be dispatched. When it arrived there was no paperwork in the event of a return. Item was unsuitable for purpose & was returned. I am still awaiting a refund. Also when the item hadn't arrived after 1 week when I emailed it took 48 hours before I got an automated response. Tragic service.”

Helpful Report

Posted 4 years ago

“My order took way to long to be delivered, & also I found it very hard to contact somebody to find out what was happening to my order.”

Helpful Report

Posted 4 years ago

“Ordered a few things recently, most good and no issues, but when fitting out a bathroom you do need everything in a reasonable time, I have had an order delayed in a couriers collection depot and cant get any answers.”

Helpful Report

Posted 4 years ago

“The delivery took a long time. My second arrived before the first. I still haven’t received the second order.”

Helpful Report

Posted 4 years ago

“Iv been waiting for nearly two weeks for what iv ordered and still it’s no hear”

Helpful Report

Posted 4 years ago

“Good service for ordering and delivery. Didn’t realise that returns were at customer cost. Having mistakenly ordered a shower with the incorrect fitting it cost me £17 to return the item”

Helpful Report

Posted 4 years ago

“Placed order delivery took longer thank quoted. Item damaged It took five days for someone to respond still waiting after another days as to what they are going to do”

Helpful Report

Posted 4 years ago

“I feel that the customer service is very poor. I understand the current situation, but I have used other companies recently and still been able to speak to someone with issues. Just using email is unexceptable in my opinion.”

Helpful Report

Posted 4 years ago

“Items arrived promptly. We had to return the shower as I had ordered the wrong one. I contacted customer services who told me that I would have to return it and re order at my own expense. I did so only to then receive an email telling me that returns within 14 days are managed by Victorian Plumbing and that they would arrange collection at their expense. I am shocked that their own employees do not know the correct procedures. It is a shame as apart from this incident we have been pleased with Victorian Plumbing.”

Helpful Report

Posted 4 years ago

“Ordering and delivery of items we order was very easy and efficient. However, we are very disappointed in the shower we chose. Not fitting instructions, very plastic and we have had no end of problems trying to fit the control knobs to the mixer valve. Very poor quality and as property developers we won’t be Ordering this product again. The basin and bath taps were very good quality and stylish so these will be used again”

Helpful Report

Posted 4 years ago

“I bought a wire rack for the bathroom, it arrived bent as it was only packed in bubble-wrap and plastic. Just use a cardboard box, problem solved.”

Helpful Report

Posted 4 years ago

“The goods arrived on a pallet within the delivery period stated. When unpacked we found that although the cardboard boxes seemed ok, there were several instances of heavy damage to the back of the main unit.”

Helpful Report

Posted 4 years ago

“Have a problem with the cruze mixer shower taps. Can't talk to Customer servies, sent an email (as this was the only way I could contact anyone). And NO reply!”

Helpful Report

Posted 4 years ago

“Your delivery service Is very poor”

Helpful Report

Posted 4 years ago

“Although the delivery was wonderfully prompt and the delightful man even brought the items into the house, the website itself practices a bait and switch practice. My shower appeared to come with a tray in the advert, but didn't.”

Helpful Report

Posted 4 years ago

“Product is good and happy with it however, the delivery method through pallet delivery was unnecessary. Sink weigh less than 5kg and boxed well. For this to be delivered in pallets weigh more than goods I ordered is pointless. Delivery driver refuse to take it back. Furthermore I now have to dispose of the pallet!! Can’t take it anywhere. I can understand if the foods are heavy and can be delivered only by using the pallet but this is madness and not convenient or environmentally friendly. Review your method of delivery for light weight goods.”

Helpful Report

Posted 4 years ago

“Very unsatisfied at present have received half the order and they want to charge me extra delivery for the other half. Keep ringing their helpline and an automated response says email when I email I also just get an automated response to that. I understand things arnt good at present with deliveries but to speak and sort out with a human would help enormously. I have almost given in and agreed to pay delivery again but cant seem to even do that?????!!! Frustated doesnt cover it!!”

Helpful Report

Posted 4 years ago

Victorian Plumbing is rated 4.5 based on 19,753 reviews