Victorian Plumbing Reviews

Name: Victorian Plumbing
Address: 22 Grimrod Place, Skelmersdale, Lancashire
Rating: 4.49

4.5 Rating 19,753 Reviews

88 %

of reviewers recommend Victorian Plumbing

Company Reviews

Metrics

Info

4.5

Based on 19,753 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Victorian Plumbing:

Victorian Plumbing is the UK's largest bathroom retailer. From our headquarters based in Liverpool, UK, we sell a huge range of modern and traditional bathroom products on our online store as well as in our showroom. We’ve come a long way from our humble beginnings, and we’re now one of the largest bathroom retailers in the UK.

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Victorian Plumbing 5 star review on 29th January 2025

142

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still not received one of my items”

Helpful Report

Posted 3 years ago

“Although the parcel arrived on time, the box had already been open as the seal was missing and the box dented. When my plumber came to fit the tap the tube of grease was missing. In addition the flexible pipe was slightly dented this matched the box dent . He continued to fit the appliance but called Bristan direct to sort out the fact that the tap was indeed faulty and did not work once installed. They sent a replacement tap to me directly.”

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Posted 4 years ago

“Products fine but we have major delivery issues ....we have now switched to a new supplier after 5 years which is a shame”

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Posted 4 years ago

“Faulty item received and after 3 weeks still no replacement”

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Posted 4 years ago

“Parts missing. Magnetic strip dos not hold door closed.”

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Posted 4 years ago

“I have been overcharged”

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Posted 4 years ago

“We love the vanity bathroom suite, however, 3 parts are damaged. They were delivered to us over a week ago now and we’re still waiting for someone to contact us to resolve the issue, despite chasing this up several times. Very disappointed.”

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Posted 4 years ago

“Delivery options are poor as are customer service when reporting issues. I appreciate the nature of the item I have bought maybe fragile but this packaging is excessive to say the least, not sustainable at all. It would seem the high delivery prices are based on the high amounts of packaging they are using and space on a delivery vehicle as such. Could be executed in a much simpler and ethical way I think. Poor”

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Posted 4 years ago

“Product not worth the money”

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Posted 4 years ago

“Waste trap sent with vanity unit to big to fit and hit shelf inside.”

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Posted 4 years ago

“Whilst initially our order and queries were dealt with quickly and effectively, we then ordered a replacement product on the say so and agreement of one of the Victorian Plumbing team members as we believed the wrong code has been included in the initial order, only for exactly the same item to be received in the 2nd order. We are now having to foot the bill of approx. £50 for the returned item. We've expressed our concerns and our beliefs that the costs should be covered by Victorian Plumbing but this has been refused each time - this has left us with a reluctance to use Victorian Plumbing again”

Helpful Report

Posted 4 years ago

“Was told I would get a call between 30 mins -1 hour before delivery.got a call on the day to tell me they were outside my house,not happy as I’m my parents carer and needed time to get back home and to arrange help getting items inside as was a pavement delivery”

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Posted 4 years ago

“No problem with VP as a company. They were polite and sympathetic to my problems. The product I ordered was in poor condition and damaged. Replacement was received but again damaged. I have requested compensation as it inconvenienced myself and my customer.”

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Posted 4 years ago

“Ordered two radiators that naturally came on a pallet. After taking them indoors the driver simply drive off leaving the pallet and rubbish in the gate! Given they have to go back to a delivery centre at the end of the day, why wasn't it taken away or asked if I was able to dispose of a pallet?”

Helpful Report

Posted 4 years ago

“I feel the purchasing experience is great. It's well adapted to the online shopping experience and each product has lots of details show i.e. pictures, measurements etc. The post-purchase experience, however, is awful. Arranging a return is done at the customer's expense (even though there is no in-store option). If you have bought a bath, for example, you have to pay a pallet courier (almost the price of the bath itself) to send it back. For that reason, I would be really reluctant to use you again. Even though the products themselves are of a good price and quality.”

Helpful Report

Posted 4 years ago

“When fixed doesn't stay in place . The seat ends up moving when sat on The fixing that holds the seat move around after tightening them securely”

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Posted 4 years ago

“We ordered a heated towel rail, it arrived quickly but thats where the good service ended. There were no filling instructions and all the filling caps missing... No customer telephone lines to call so after an online chat I emailed as requested.... two weeks later, still no reply. Purchased fill caps separately... not impressed!”

Helpful Report

Posted 4 years ago

“The delivery driver brought my delivery on a wooden pallet all wrapped up on celophane. He could see it wouldnt fit in the garage as ut was loaded too high and did not offer to unliad it and take away the mass of wood from the pallet.”

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Posted 4 years ago

“the delivery time is way too long, if it was free then maybe ok BUT im paying for this Pull your finger out it not that hard”

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Posted 4 years ago

“The seat looks nice but it has a peculiar smell like urine. It is an unpleasant smell.”

Helpful Report

Posted 4 years ago

Victorian Plumbing is rated 4.5 based on 19,753 reviews