Victorian Plumbing Reviews

Name: Victorian Plumbing
Address: 22 Grimrod Place, Skelmersdale, Lancashire
Rating: 4.49

4.5 Rating 20,071 Reviews

88 %

of reviewers recommend Victorian Plumbing

Company Reviews

Metrics

Info

4.5

Based on 20,071 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

About Victorian Plumbing:

Victorian Plumbing is the UK's largest bathroom retailer. From our headquarters based in Liverpool, UK, we sell a huge range of modern and traditional bathroom products on our online store as well as in our showroom. We’ve come a long way from our humble beginnings, and we’re now one of the largest bathroom retailers in the UK.

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Victorian Plumbing 5 star review on 18th October 2025

Beverley Stone

Victorian Plumbing 5 star review on 19th September 2025

David Bradley

Victorian Plumbing 5 star review on 29th January 2025

Anonymous

Victorian Plumbing 5 star review on 1st January 2025

Matthew Charlton

147

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bad aftet sales service Still tryinģ to get the product returned and get a refund”

Helpful Report

Posted 5 years ago

“Great ordering service, great delivery, but I ordered 3 silver radiator valves and only 2 arrived - it even said 2 on the packet when it arrived. I can't speak to anyone as the line is not manned. I have tried raising online and I keep getting a note to say it is being dealt with, have sent picture and still not dealt with. I am now one valve short and have to pay a second callout to the plumber I have had to rebook twice as I am still waiting for it”

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Posted 5 years ago

“Tap arrived damaged and poorly wrapped. No customer service via phone. Little online info and poor communication through email.”

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Posted 5 years ago

“If only they ad bothered to answer the phone or reply to emails within a week.... It seems they can't answer the phone because of covid19.....didn't stop any other companies!”

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Posted 5 years ago

“Issue with a broken basin pedestool and the problem not resolved we are having a plummer waiting to start the refurb but we still have no solid response as to replacing the broken item despite me sending photos and several emails. continue to just recieve an automated reply saying how bust you are trying to assist a backlog of issues. Disgraceful Customer Service”

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Posted 5 years ago

“Waiting for a reply to return unwanted item. Still not resolved.”

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Posted 5 years ago

“The shower rail purchased was damaged and i have sent 3 emails with a photo attached starting 2 weeks ago and have not received any response.”

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Posted 5 years ago

“Absolutely terrible service. I ordered 2 packs of tiles which were delivered on a pallet with lots of packaging. The delivery driver put the tiles in my car and took away all packaging and the pallet fantastic. I had made an error and had to reorder another pack. With an extortionate delivery charge of £25.00 both times. The other pack has just come and the driver left the pallet and all of the materials. I started to take of my one small pack of tiles and he said the "whole thing is mine". I said "I don't want this the other driver took it away". He said "no he didn't" and just walked off. So rude. I now have a tone of plastic rubbish and a massive wooden pallet to get rid of that I don't want. What ordinary person would want a massive pallet, why is that even part of your business model. Not only is it an unbelievable waste of resources but incredibly inconvenient for me. Maybe you think giving me a pallet justifies the outrageous delivery charge but I don't want it. The quality of the tile Is fine but I will not be ordering from them again.”

Helpful Report

Posted 5 years ago

“I have contacted rearding a return as it needs authorisation and no one has got back to me therefore left with an item thats no use.”

Helpful Report

Posted 5 years ago

“Made a number of orders over the last couple of years. The last was a large radiator that came with 3 pallets and timber to support and protect it! Massive pain to get rid of and even so the box was badly damaged and soaking wet. The radiator was scratched but on the side that faces the wall! I have not had one order where the item has been undamaged. You keep thinking its just bad luck but even the delivery driver said that he spends half of his time for VP on returns. Fortunately, in a lot of cases the damage was sortable but that has been pure luck. They replace them if needed but when you are in the middle of a project its a problem. My son-in-law has an almost identical experience. Be wary and think twice when you order.”

Helpful Report

Posted 5 years ago

“Did not arrive on day I had paid for and I was not told.... Wasted a day waiting around it arrived the next day while I was really busy. What's the point of paying extra for a named delivery date if its delivered whenever they feel like?”

Helpful Report

Posted 6 years ago

“Poor communication from this company. I will never use again. I placed an order and was given a delivery timeframe of 7-10 days. After 14 days I checked to see whether my order had been dispatched but nothing. I followed up a few days later and still my order hadn't been promised. A week before my items would be needed, I chatted with a virtual customer service assistant who expedited my order and said it would be delivered on in two days time and that I'd receive a tracking email the following day to let me know the exact time of delivery. The following day I received nothing and followed it up with another virtual chat where I was told I could expedite my order again. That was the final straw and I had to cancel the order because the items would not have arrived on time. Why they couldn't have let me know there would be a delay in my delivery instead of no communication whatsoever. Very disappointing.”

Helpful Report

Posted 6 years ago

“2 deliveries both items have arrived damaged. Part of one of the orders items missing.”

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Posted 6 years ago

“Wrong item sent and poor communication afterwards.”

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Posted 6 years ago

“Order the Appleby freestanding bath with shower screen, the bath looks great but the screen arrived damaged from how it was stored on the delivery pallet, you have to notify within 24-48 hours of any damage, i sent the notification within 10 minutes of receiving the delivery, its now over 7 days and I have had no proper contact with victorian plumbing just standard automatic system reply's that ask you to send the same info again. I replied to the first one that did nothing the second one I've ignored. Not good customer service from victorian plumbing. I only gave 2 stars as the bath looks good.”

Helpful Report

Posted 6 years ago

“I ordered a Nuie Square Soft Close Top Fixing Toilet Seat - NCH196. The ordering and delivery was good, price was competitive. The quality was bad: the seals were damaged, the agent that makes the slow close was all over the place, out of joints. Hence, the seat is OK but the soft close feature does not work at all.”

Helpful Report

Posted 6 years ago

“VERY disappointed. Item not as described and took 10 days to answer my first attempt to contact them when they said they had contacted the supplier for information. During this period I had posted the item back but have still received no notification of receipt or refund. Still waiting and 2 more weeks on!”

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Posted 6 years ago

“Victorian's charges are very much 21st century. Sadly, it's deliveries are locked in the Victorian age and while highly priced they are horse-and-cart slow.”

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Posted 6 years ago

“Your response to customer contact is very poor. I appreciate the impact of the current situation but emails chasing orders remain unanswered as do emails regarding missing items from deliveries when the eventually materialise! You could definitely do better!”

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Posted 6 years ago

“Damaged. Sent email with photos. No response.”

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Posted 6 years ago

Victorian Plumbing is rated 4.5 based on 20,071 reviews