Urban Surfer Reviews

Name: Urban Surfer
Rating: 4.68

4.7 Rating 1,022 Reviews

93 %

of reviewers recommend Urban Surfer

4.7

Based on 1,022 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Urban Surfer 5 star review on 7th May 2023

Jonathan Cotton

Urban Surfer 5 star review on 13th August 2022

Steve Short

Urban Surfer 5 star review on 1st March 2022

Darron ROUND

Urban Surfer 5 star review on 26th January 2022

Anonymous

Urban Surfer 5 star review on 25th June 2021

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Anonymous

Anonymous // 01/01/2019

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“Good service and order arrived on time.”

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Posted 2 years ago

“Excellent all around”

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Posted 2 years ago

“The item arrived quickly and was as expected.”

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Posted 2 years ago

“Love my cap really good quality”

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Posted 2 years ago

“SAXX Men’s Briefs I ordered a pair of SAXX briefs from Urban Surfer, Karl Smith from Urban Surfer contacted me to say the ones I ordered were out of stock but he offered 2 alternatives. On looking I actually preferred both the alternatives and updated my order to include both! They arrived very quickly and were well packaged. I wouldn’t hesitate in recommending Urban Surfer and look forward to my next order with them.”

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Posted 2 years ago

“Good service”

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Posted 2 years ago

“Very happy with my order. Quick and efficient delivery”

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Posted 2 years ago

“Excellent service, good quality products”

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Posted 2 years ago

“Excellent. Quick delivery.”

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Posted 2 years ago

“8 days on from the estimated delivery date and no product to be seen yet”

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Posted 2 years ago

“Prompt delivery, products all good!”

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Posted 2 years ago

“Didn’t receive the majority of my order! Not happy avoid buying from them if you want your order.”

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Posted 2 years ago

Hi Danny. I'm sorry your order is incomplete. I can see that you've contacted customer services recently but haven't given us chance to reply and and rectify the issue before leaving feedback.

Posted 2 years ago

“Great price (saved £40 RRP on a £70 pair of sunglasses) and delivery time Would absolutely recommend!”

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Posted 2 years ago

“Bloc glasses at a fair price, hard to get else where. Delivered in 3 days. Thank you.”

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Posted 2 years ago

“Great products, great prices, quick delivery”

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Posted 2 years ago

“Good value, good product but takes ages (and I mean ages) to arrive.”

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Posted 2 years ago

“Great product range, great prices and speedy delivery, excellent service all around.”

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Posted 2 years ago

“Items arrived damaged. Box was completely torn apart and there are several marks on one of the items.”

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Posted 2 years ago

Hi. I'm sorry to hear this. As you've left an anonymous review I'm unable to link it with an order. All you need to do is contact our fantastic customer support team and we'll be happy to rectify the issue.

Posted 2 years ago

“Item not received.”

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Posted 2 years ago

Hi Laurian. I'm sorry to hear that. We did respond to your email on Sunday but have not yet received a response on how you'd like us to proceed. Feel free to respond so we can rectify this for you.

Posted 2 years ago

“Product excellent Delivery unpredictable”

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Posted 2 years ago

Urban Surfer is rated 4.7 based on 1,022 reviews