Urban Surfer Reviews

Name: Urban Surfer
Rating: 4.68

4.7 Rating 1,022 Reviews

93 %

of reviewers recommend Urban Surfer

4.7

Based on 1,022 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Urban Surfer 5 star review on 7th May 2023

Jonathan Cotton

Urban Surfer 5 star review on 13th August 2022

Steve Short

Urban Surfer 5 star review on 1st March 2022

Darron ROUND

Urban Surfer 5 star review on 26th January 2022

Anonymous

Urban Surfer 5 star review on 25th June 2021

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Anonymous

Anonymous // 01/01/2019

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“No problems whatever. My purchase arrived sooner than expected. Well done”

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Posted 2 years ago

“Bought as gift. Well packaged.”

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Posted 2 years ago

“Great range of stuff and good communication when supplier had issues sending stock to them.”

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Posted 2 years ago

“Took ages for my delivery to arrive. The product was shocking and I can't return it or get a refund.”

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Posted 2 years ago

“I was able to get the hat I wanted and arrive within days, good communication via email item is been shipped and arrival date. I would shop again!”

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Posted 2 years ago

“As always, satisfied with everything”

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Posted 2 years ago

“Total mess. Bought a scooter for christmas. Unwrapped the bag and the box was bashed up. Scooter has rips in the sticker and scrapes all over the metal. Theres no way i can give this to my daughter for christmas. Photos attached. Thought buying early would help budget but now im going to have to buy the same saltrock scooter from somewhere else. Really dont reccommend buying from here.”

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Posted 2 years ago

Hi George. I'm sorry to hear this. I've checked all of our emails and live chats and can't find any messages from you. It would have been great if you gave us a chance to rectify the issue. I've asked customer support to get in touch.

Posted 2 years ago

“Really great price and super fast delivery, couldn't ask for more.”

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Posted 2 years ago

“Very good came on time.”

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Posted 2 years ago

“Excellent service and product”

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Posted 2 years ago

“Great range of products, I got the best price available, and it arrived when it said. Very pleased with the experience. Thank you.”

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Posted 2 years ago

“Great service, fantastic products.”

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Posted 2 years ago

“Lovely gloves, quick delivery.”

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Posted 2 years ago

“Excellent shorts, less than half price and delivered in less than 24 hrs!”

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Posted 2 years ago

“Great hoodie lovely quality and value for money”

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Posted 2 years ago

“Arrived quickly and very satisfied with product. Thanks”

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Posted 2 years ago

“Fantastic coat. Perfect for cold football matches.”

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Posted 2 years ago

“I bought a dry robe and received it the next day! Super impressed with the speedy service. On top of that I needed to change the size and this was simple to do and the replacement one came the following day too! So overall a great experience and love the dry robe :)”

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Posted 2 years ago

“Good product and quick delivery, many thanks!”

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Posted 2 years ago

“Ordered a Superdry Backpack from Urban Surfer and it was delivered the next day. Excellent service and will definitely be using them again”

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Posted 2 years ago

Urban Surfer is rated 4.7 based on 1,022 reviews