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Urban Surfer Reviews

4.7 Rating 1,022 Reviews
93 %
of reviewers recommend Urban Surfer
Company Reviews Product Reviews
2
 Metrics Info
4.7
Based on 1,022 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 90%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
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Anonymous
Verified Buyer
“Easy to use website. Great choice, great prices. Pleased with slippers. Arrived quickly.”
Helpful Report
Posted 2 years ago
Gemma Restwell
Verified Buyer
“Easy transaction and my trainers were delivered quickly.”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“Quick and easy delivery. Good price and very happy with my purchase.”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“Quick delivery received exactly what ordered. Would use them again”
Helpful Report
Posted 2 years ago
Thomas MacPherson
Verified Buyer
“Prompt delivery of goods. Well packaged, the order was exactly as expected. Would readily order from Urban Surfer again.”
Helpful Report
Posted 2 years ago
Jason Hushie
Verified Buyer
“Good service great item”
Helpful Report
Posted 2 years ago
Caroline Bennett
Verified Buyer
“Love my wet dry jacket. Great quality”
Helpful Report
Posted 2 years ago
Laurence Chell
Verified Buyer
“Perfect I love it.”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“Great service. Thank you to all in the team👍”
Helpful Report
Posted 2 years ago
Huw Davies
Verified Buyer
“as advertised, very pleased - thank you”
Helpful Report
Posted 2 years ago
Katie Amis
Verified Buyer
“Easy ordering and fast delivery”
Helpful Report
Posted 2 years ago
Christos Papanikolas
Verified Buyer
“Amazing product and very quick delivery I love it”
Helpful Report
Posted 2 years ago
Andrew Riches
Verified Buyer
“Great service and good price.”
Helpful Report
Posted 2 years ago
Rod Kerr
Verified Buyer
“Item delivered promptly- exactly as described- well packaged and fits well. Highly recommended!”
Helpful Report
Posted 2 years ago
Jill Drabble
Verified Buyer
“Pleased with items arrived in good condition and packed well”
Helpful Report
Posted 2 years ago
Howard Snow
Verified Buyer
“The order process was really simple. The goods Saxx Underwear DropTemp Cool Mesh Men's Boxer Shorts arrived really quickly and are absolutely perfect for my needs as I will be travelling for several months and they are both cool and very quick to dry. Thank you”
Helpful Report
Posted 2 years ago
Martyn James
Verified Buyer
“Very prompt delivery. Well packaged parcel. Product exactly as described. Would definitely recommend”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“Awful experience and will never ever use again!! Wrong item and wrong size sent! Very tardy and disappointing response.”
Helpful Report
Posted 2 years ago
Hi Ben. Thanks for your review and apologies that you received the wrong item. Having looked through the correspondence I can see that we offered a free return and full refund for the incorrect item so I'm not sure what else we could have done. You're welcome to reply to our last email if you still think there's more we can do for you. You're still welcome to return the item of course.
Posted 2 years ago
Rebecca Coombs
Verified Buyer
“Great product fast delivery”
Helpful Report
Posted 2 years ago
Nicolla Dowling
Verified Buyer
“Great product, great delivery and very prompt.”
Helpful Report
Posted 2 years ago
Urban Surfer is rated 4.7 based on 1,022 reviews
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