Urban Surfer Reviews

Name: Urban Surfer
Rating: 4.68

4.7 Rating 1,018 Reviews

93 %

of reviewers recommend Urban Surfer

4.7

Based on 1,018 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Urban Surfer 5 star review on 7th May 2023

Jonathan Cotton

Urban Surfer 5 star review on 13th August 2022

Steve Short

Urban Surfer 5 star review on 1st March 2022

Darron ROUND

Urban Surfer 5 star review on 26th January 2022

Anonymous

Urban Surfer 5 star review on 25th June 2021

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Anonymous

Anonymous // 01/01/2019

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“Purchased some saxx underwear from Urban Surfer - unfortunately a bit of a delay in receiving the garments”

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Posted 1 year ago

Hi Thomas. Thanks for your review. I can see your estimated delivery date was the 23rd January and we actually delivered on the 20th January so not sure why you thought it was delayed?

Posted 1 year ago

“First time ordering good range of choice and good value”

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Posted 1 year ago

“Ordered well before Christmas. The site did not inform that delivery would be 2nd week January until after order placed. Order actually arrived 3 days later than notified delivery. Not great (and hopeless as a Christmas present).”

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Posted 1 year ago

Hi Deborah Carter. I'm sorry you ordered an item that needed to be ordered in from our supplier and didn't notice the text showing the estimated delivery date. It was on the product page, checkout and also on your email order confirmation. I can see the estimated delivery was the 10th January and this was the day we dispatched your order. A quick email to our friendly customer support team before Christmas would have meant we would have been able to send something out to you sooner.

Posted 1 year ago

“User friendly and great service, product as described and delivered on time, with tracking 😀”

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Posted 2 years ago

“Ordered some shoes for my daughter. They arrived quickly and fit as you had half sizes. I had no problems but would say perhaps have a box for a different delivery address to the person ordering as I had to use her address as my address! Thanks”

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Posted 2 years ago

Thanks very much for your review. I just looked at our checkout and it has both the billing address and delivery address so you just need to click "change" under the delivery address and add your new address. Many thanks.

Posted 2 years ago

“UPdated as they did respond and tried to resolve the issue.”

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Posted 2 years ago

Hi Paul. I've just spotted your email in our spam folder. Please accept our apologies. I'll reply to this straight away.

Posted 2 years ago

“Efficient service. Great coat. Would buy again.”

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Posted 2 years ago

“Excellent fast delivery service. Exactly as described online and arrived in perfect order. Would definitely use this company again.”

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Posted 2 years ago

“I would highly recommend Urban Surfer. Great communication and excellent service. I will order again in the future!”

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Posted 2 years ago

“Brought these for my husband for Christmas and he loves them! Been raving to anyone that will listen about how comfortable they are and loves that the legs don’t ride up when he puts his jeans in!”

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Posted 2 years ago

“Stance socks fab and a good price. Ordered 16th but didnt arrive till the 27th so a bit dissapointed with delivery”

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Posted 2 years ago

Thanks for your review Mary although I've tracked your order and it says it was delivered on the 21st, ahead of schedule.

Posted 2 years ago

“Really pleased with the cloud, price and quality”

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Posted 2 years ago

“Very pleased with the whole process. Ordering was easy & my parcel was delivered very quickly with no issues. I had never heard of Urban Surfer before (yes, I'm an old fart), so I did take the precaution of using my credit card to place the order & read the online reviews first. It all sounded good & I am pleased to confirm everything was fine. I wouldn't hesitate to use Urban Surfer again. Price was reasonable too, compared with a couple of other places that sold the same item.”

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Posted 2 years ago

“Pleased with my purchase and quick delivery.”

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Posted 2 years ago

“Quick delivery and packaged nicely.”

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Posted 2 years ago

“Very fast delivery at busy time of year, great quality. Thank you!”

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Posted 2 years ago

“No problems whatever. My purchase arrived sooner than expected. Well done”

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Posted 2 years ago

“Bought as gift. Well packaged.”

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Posted 2 years ago

“Great range of stuff and good communication when supplier had issues sending stock to them.”

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Posted 2 years ago

“Took ages for my delivery to arrive. The product was shocking and I can't return it or get a refund.”

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Posted 2 years ago

Urban Surfer is rated 4.7 based on 1,018 reviews