Urban Surfer Reviews

Name: Urban Surfer
Rating: 4.69

4.7 Rating 989 Reviews

93 %

of reviewers recommend Urban Surfer

4.7

Based on 989 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Urban Surfer 5 star review on 7th May 2023

Jonathan Cotton

Urban Surfer 5 star review on 13th August 2022

Steve Short

Urban Surfer 5 star review on 1st March 2022

Darron ROUND

Urban Surfer 5 star review on 26th January 2022

Anonymous

Urban Surfer 5 star review on 25th June 2021

Guest

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Decent price and quick safe delivery”

Helpful Report

Posted 2 weeks ago

“Great prices and item as described”

Helpful Report

Posted 3 weeks ago

“Excellent service from Urban, from ordering to delivery, Thank you Urban.”

Helpful Report

Posted 2 months ago

“Bought a belt. Item was not as advertised online. The buckle and trim were painted black and were not brushed metal as in the photo advertising. Sent an email and did not get any response for three weeks. Was sent an email to write a review so I did, this one, which has now been edited as matters progressed. Once the review was live, I had immediate contact wanting to resolve the mattered stating that my email had been missed and had now been found. From this point onwards the company were helpful and very keen to put things right. They sent a new belt with the right buckle free of charge and now have a happy customer. I cannot give 5 stars because of the initial lack of communication, but they have since been very helpful and gone to considerable effort to put things right.”

Helpful Report

Posted 2 months ago

Thanks for your review and sorry again for the initial issues. We found an issue with our email system which has now been resolved. Many thanks.

Posted 1 month ago

“Good quality. Decent graphics”

Helpful Report

Posted 6 months ago

“Urban surfer delivery and goods have been excellent no problems , quick and easy , im just awaiting on a refund as one of the items sizing was wrong which was my fault . As long as the refund is received then I have no problem in giving this company 5 stars”

Helpful Report

Posted 1 year ago

“Purchased some saxx underwear from Urban Surfer - unfortunately a bit of a delay in receiving the garments”

Helpful Report

Posted 1 year ago

Hi Thomas. Thanks for your review. I can see your estimated delivery date was the 23rd January and we actually delivered on the 20th January so not sure why you thought it was delayed?

Posted 1 year ago

“UPdated as they did respond and tried to resolve the issue.”

Helpful Report

Posted 1 year ago

Hi Paul. I've just spotted your email in our spam folder. Please accept our apologies. I'll reply to this straight away.

Posted 1 year ago

“Stance socks fab and a good price. Ordered 16th but didnt arrive till the 27th so a bit dissapointed with delivery”

Helpful Report

Posted 1 year ago

Thanks for your review Mary although I've tracked your order and it says it was delivered on the 21st, ahead of schedule.

Posted 1 year ago

“Good product and quick delivery, many thanks!”

Helpful Report

Posted 1 year ago

“Good service and order arrived on time.”

Helpful Report

Posted 1 year ago

“Good service”

Helpful Report

Posted 1 year ago

“Good value, good product but takes ages (and I mean ages) to arrive.”

Helpful Report

Posted 1 year ago

“Product excellent Delivery unpredictable”

Helpful Report

Posted 1 year ago

“I ordered 3 pairs of SAXX underwear which sadly didn’t arrive by the delivery date. I emailed US a couple of days later and eventually got a reply to say they were back in stock and would be dispatched. As I was away at the time I’m not sure whe. they arrived but they were waiting on my doorstep when I got home. I’m sure normally service would be excellent but I would have appreciated an email to say they would be later arriving.”

Helpful Report

Posted 1 year ago

“Good service great item”

Helpful Report

Posted 1 year ago

“Pleased with items arrived in good condition and packed well”

Helpful Report

Posted 2 years ago

“Very good looking and comfortable slipper , I have tried them on but not used extensively because they are a birthday present! The sole is built for the occasional trip to the shop or in the garden I am very please with the fit because I have a wide foot and have had to send many other makes of slippers back 😊”

Helpful Report

Posted 2 years ago

“Good company however delivery using evri was diabolical”

Helpful Report

Posted 2 years ago

“Supper fast Delivery and great product and price, went a bit wrong with the returned items but they contacted me and resolved the issue competently and personably. Thanks”

Helpful Report

Posted 2 years ago

Hi Tom. So sorry about this - your email was just found in our spam folder. I've asked our returns department to action this immediately. Again, please accept my apologies for the inconvenience.

Posted 2 years ago

Urban Surfer is rated 4.7 based on 989 reviews