Urban Surfer Reviews - Read 421 Genuine Customer Reviews

Merchant Metrics


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast delivery, love the hat, will be great gift!”

Posted 3 days ago

“Received good much quicker than expected excellent”

Posted 4 days ago

“No confirmation of payment or details regarding delivery, website not working properly and coat had missing stitching on the velcro sleeve fastener”

Posted 1 week ago

Hello,

I am very sorry you didn't receive an email confirmation regarding your orders shipment. We are looking into this and trying to resolve the issue.
I have emailed you in regards to the faulty item.

Kindest Regards, Dannii Roberts

Posted 1 week ago

“Excellent service. I emailed them a few times regarding my order (not to complain, just enquires). I received a reply very quickly each time.So responsive and very helpful. My product was amazing quality too, delivery as promised. Fantastic.”

Posted 1 week ago

Hello,

Thank you very much for your kind feedback.
I am happy to hear we were able to help you with your enquiries.

Kindest Regards
Dannii Roberts

Posted 1 week ago

“Really happy with the item. Ordering process and delivery was quick and easy. Top class!”

Posted 1 week ago

Hello,

Thank you very much for your kind feedback. I am glad you like your item and it was delivered promptly!

Kindest Regards, Dannii Roberts

Posted 1 week ago

“Very good service and speedy delivery.”

Posted 1 week ago

Hello,
Thank you very much for your kind feedback. I am happy to hear your order arrived quickly and efficiently. Kindest Regards, Dannii Roberts

Posted 1 week ago

“Super fast processing of the orders. Usually ships already within the same day”

Posted 1 week ago

Hello, thank you for your feedback. I am glad you're happy with the services we have to offer. Kindest Regards, Dannii Roberts

Posted 1 week ago

“Really good service, prompt delivery. Will definitely order again!”

Posted 1 week ago

Hello, thank you very much for your kind feedback. I am happy your order arrived quickly! Kindest Regards, Dannii Roberts

Posted 1 week ago

“Poor fit and terrible customer service”

Posted 2 weeks ago

“Great service, product and delivery”

Posted 2 weeks ago

Hello, thank you for your feedback. I am happy to hear you are happy with your order! Kindest Regards, Dannii Roberts

Posted 2 weeks ago

“Item not as discribed so returned
The 3 stars is for the good customer service”

Posted 2 weeks ago

Hello, thank you for your feedback. I am so sorry your item wasn't as expected. I am happy to have been able to help with resolve the issue. Kindest Regards, Dannii Roberts

Posted 2 weeks ago

“Great value for money 👍highly recommend 100% genuine.”

Posted 2 weeks ago

Hello, thank you very much for your kind feedback. I am glad your like your order and are happy with the prices we have to offer. Kindest Regards, Dannii Roberts

Posted 2 weeks ago

“Excellent quality at a reasonable price.”

Posted 2 weeks ago

Hello, thank you for your kind feedback. I am glad you're happy with the prices we offer and are happy with the quality of your purchase. Kindest Regards, Dannii Roberts

Posted 2 weeks ago

“Fast delivery, loved my order, also customer services extremely helpful”

Posted 3 weeks ago

Hello,

Thank you very much for your kind feedback.
I am glad your order arrived quickly and you are happy with your product.
We are always happy to help!

Kindest Regards
Dannii Roberts
Urban Surfer

Posted 2 weeks ago

“Fast delivery, great customer support and products as described!”

Posted 3 weeks ago

Hello,

Thank you very much for your feedback.
I am happy to hear your order arrived quickly and your item is as expected.

Kindest Regards
Dannii Roberts
Urban Surfer

Posted 2 weeks ago

“Very good quality not fake very trustable they are good on delivery and lovely costumer service”

Posted 3 weeks ago

Hello,

Thank you very much for your kind feedback.
I am thrilled to hear you like the quality of the products we offer and I'm glad your order arrived promptly!

Kindest Regards
Dannii Roberts
Urban Surfer

Posted 2 weeks ago

“the beanie is very warm and looks very good. purchase process simple and quick. got my beanie on the mail very quickly and without any problem. highly recommended place to get surfer/snow stuff.”

Posted 1 month ago

Hello,

Thank you very much for your kind feedback. We are happy to hear your beanie is warm and delivery was quick and efficient!

Kindest Regards
Dannii Roberts

Posted 3 weeks ago

“Great service and quick delivery. Would certainly use this website again.”

Posted 1 month ago

Hello,

Thank you very much for your feedback. We are happy your order was delivery quickly!

Kindest Regards
Dannii Roberts

Posted 3 weeks ago

“Quality and description very good delivery time outstanding will definitely order from you again”

Posted 1 month ago

Hello,

Thank you for your kind feedback. We are glad your order was as expected and the delivery was prompt.

Kindest Regards
Dannii Roberts

Posted 3 weeks ago

“Great service and good value - highly recommended!”

Posted 1 month ago

Hello,

Thank you very much for your feedback. We are happy you are satisfied with your order!

Kindest Regards
Dannii Roberts

Posted 3 weeks ago

Urban Surfer is rated 4.73 based on 421 reviews