Urban Surfer Reviews - Read 449 Genuine Customer Reviews

Merchant Metrics


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email

Urban Surfer 5 star review on 20th February 2021

Pasquale Cipullo

Anonymous

Anonymous // 01/01/2019

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“Very happy with my order. Pretty quick delivery too.”

Posted 6 days ago

“Great Price - Product Delivered Quickly - Great Product - Happy Customer”

Posted 1 week ago

“Very pleased with my purchase. It came so quick, and was such a great price. Would definitely order again.”

Posted 1 week ago

“Venditore serio affidabile, prodotti di ottima qualità,,,,i love Urban Surfer eccellente shop!!!!”

Posted 1 week ago

“This company is on the ball. Easy website, good product range and fast delivery with no issues. Will be using again...in fact I already have.”

Posted 1 week ago

Hello, thank you very much for your kind feedback. I am happy you like your purchase and you found our website easy to use. Kindest Regards, Dannii Roberts

Posted 1 week ago

“Great service fast delivery trainers spot on 👍👍”

Posted 1 week ago

Hello, thank you for your kind feedback. I am happy you like your purchase and it arrived quickly! Kindest Regards, Dannii Roberts

Posted 1 week ago

“Beanie arrived promptly and my husband is pleased with it. Fits well (not many do!) soft material, good for golf in Scotland.”

Posted 1 week ago

Hello, thank you for your kind feedback. I am happy your order fits and it arrived promptly. Kindest Regards, Dannii Roberts

Posted 1 week ago

“Great product, quick delivery”

Posted 1 week ago

Hello, thank you for your kind feedback. I am happy you like your purchase and it arrived quickly! Kindest Regards, Dannii Roberts

Posted 1 week ago

“Prompt delivery and as described”

Posted 1 month ago

Hello, thank you for your kind feedback. I am happy you like your purchase and it is as expected. Kindest Regards, Dannii Roberts

Posted 1 week ago

“Amazing Product Amazing Customer Service will Buy Again”

Posted 1 month ago

Hello, thank you for your kind feedback. I am happy you like your purchase and we are always happy to help! Kindest Regards, Dannii Roberts

Posted 1 week ago

“great and comfortable flip flops!”

Posted 1 month ago

Hello, thank you for your kind feedback. I am happy you like your purchase. Kindest Regards, Dannii Roberts

Posted 1 week ago

“As of 13.00 hrs today, 19/01/2021 I have received nothing so no review but to date very disappointed.”

Posted 1 month ago

Hello, I am very sorry your order hasn't arrived. This could have been due to the pandemic causing delays overseas. I have emailed you with a solution. I apologise for any inconvenience caused. Kindest Regards, Dannii Roberts

Posted 1 week ago

“Quick delivery and items exactly as described. Great customer service when questions asked too. Used these guys on amazon before as well. Would use again, thank you :)”

Posted 1 month ago

Hello, thank you very much for your kind feedback. I am glad your order arrived quickly and your purchase is as expected. Kindest Regards, Dannii Roberts

Posted 1 week ago

“Great service from start to finish! Super easy ordering and great delivery. Would Alway recommend. Thanks”

Posted 1 month ago

Hello, thank you very much for your kind feedback. I am thrilled your experience ordering with us was easy and your order arrived promptly. Kindest Regards, Dannii Roberts

Posted 1 week ago

“Hi there!
The socks looked fab once I eventually managed to order them...... but I have to say that unless I was buying for a specific Christmas gift, then I would have given up!! Your website search is a disaster!”

Posted 1 month ago

I'm sorry that our website was slow due to overwhelming demand over the Xmas period. This has long since been rectified so I hope that you will give us one more try.

Posted 1 month ago

“Easy site to navigate, customer service reply instantly regarding shipping and the hat is too quality. Exactly what I was looking for. 5 stars”

Posted 1 month ago

Hello, thank you very much for your kind feedback. I am happy to hear you're happy with the quality of your hat. Kindest Regards, Dannii Roberts

Posted 1 week ago

“Absolutely awful! Do not waste your money here! I ordered a ladies size S and what arrived would barely fit a young child! I have contacted the company for a refund but heard absolutely nothing back! Scam!”

Posted 1 month ago

Hello,

I am very sorry your order isn't as expected. Unfortunately these are the sizes provided from the brand and we are unable to change this. I can see we sent you an email for you to return the order and your order has been refunded. I apologise for any inconvenience caused.

Kindest Regards
Dannii Roberts
Urban Surfer

Posted 1 week ago

“My order arrived quickly and i love my new head band.”

Posted 1 month ago

Hello, thank you very much for your feedback. We are happy to hear you like your purchase and it arrived promptly. Kindest Regards, Dannii Roberts

Posted 1 month ago

“Bought as a present - the Sealskin hat went down very well. Site was easy to use, arrived on time - thank you”

Posted 2 months ago

Hello, thank you very much for your feedback. We are happy to hear you found our website easy to use and are satisfied with the delivery time. Kindest Regards, Dannii Roberts

Posted 1 month ago

“Fantastic offers, quick delivery and excellent customer service.”

Posted 2 months ago

Hello, Thank you very much for your kind feedback. We are thrilled to hear your order arrived quickly and you are happy with the items we have to offer. Kindest Regards, Dannii Roberts

Posted 1 month ago

Urban Surfer is rated 4.73 based on 449 reviews