Urban Surfer Reviews

Name: Urban Surfer
Rating: 4.68

4.7 Rating 1,020 Reviews

93 %

of reviewers recommend Urban Surfer

4.7

Based on 1,020 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Urban Surfer 5 star review on 7th May 2023

Jonathan Cotton

Urban Surfer 5 star review on 13th August 2022

Steve Short

Urban Surfer 5 star review on 1st March 2022

Darron ROUND

Urban Surfer 5 star review on 26th January 2022

Anonymous

Urban Surfer 5 star review on 25th June 2021

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Anonymous

Anonymous // 01/01/2019

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“This is the second time I have purchased goods from Urban Surfer, and I am very happy with their prompt service, and delivery. I would definitely use them again, and recommend them. Thankyou.”

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Posted 7 months ago

Great to have you back Donna and look forward to seeing you again soon.

Posted 7 months ago

“Great price for the Superdry mens jacket and delivery was quicker than expected. I would definitely buy from Urban Surfer again”

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Posted 6 days ago

“The Sun glasses were a Christmas Present & they were recipient was very pleased with them. They also were delivered on time.”

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Posted 6 days ago

“Good range of quality brands for snowboarding clothing and accessories. Ordered trosers and hood and both came well packaged and in good time despite it being the pre-Christmas period. Very happy with products and service.”

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Posted 6 days ago

“Great knee pads ordered grandson loves them and also the colour the price was brilliant with a great delivery time running up to the busy xmas time which we got them on time highly recommend company and will look to buy again when required”

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Posted 1 week ago

“Not the best service… item took quite a while to arrive”

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Posted 4 weeks ago

“Great the boy loves it”

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Posted 4 weeks ago

“Well priced, top quality item, fast p&p, helpful service. Look forward to using again.”

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Posted 1 month ago

“Great service & great item Would highly recommend this company 👍”

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Posted 1 month ago

“Long delay in receiving sunglasses as a birthday gift, apparently out of stock. Would have appreciated being told this or better still, item marked as out of stock when I clicked on them before purchasing. Arrived well past Son's birthday so very disappointed. Glasses are ok but I would have gone elsewhere if I knew there were going to be delivery issues.”

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Posted 2 months ago

“Product was looking fof was at a good price. Item was delivered quickly, would recommend”

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Posted 2 months ago

“The delivery time for my order was nearly 3 weeks so unfortunately I won’t be ordering again.”

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Posted 2 months ago

“Excellent, goods arrived as expected. I asked a question on my 2nd order and they replied immediately. Will definitely order again.”

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Posted 2 months ago

““Great experience with Urban Surfer. Ordering was easy, delivery was smooth, and the skateboarding pads for my son arrived in perfect condition. Exactly what we needed. Only positive things to say!””

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Posted 2 months ago

“The socks I purchased for my Husbands Birthday came promptly and were perfect, he loved them . Looked all over for some decent brown stripy socks and Urban Surfer was one of only few places that had them . Thanks 🙌🏼”

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Posted 2 months ago

“Great service”

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Posted 3 months ago

“Great fit, very happy with the cap.”

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Posted 3 months ago

“Customer service was good but ultimately the product I ordered took longer than expected (12 days) and when it did arrive it was the wrong product. The company did arrange collection for the incorrect item and processed a refund for the item I never received (but the refund did take a month to complete). I couldn’t recommend - I certainly won’t be purchasing anything from them again.”

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Posted 3 months ago

Hi Mike. I'm disappointed to see you felt the need to leave a 1 star review considering the order was actually delivered on the day we advised you and we acted quickly to rectify the issue. I'm sorry you were the recipient of a very rare incident and hope you give us the chance to show you that this is not normal practice.

Posted 3 months ago

“Goods as advertised, prompt delivery.”

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Posted 3 months ago

“Excellent website ! My experience was great regarding price and speed of delivery . First class.”

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Posted 3 months ago

“Excellent product provided with quick turnaround, great value for money”

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Posted 4 months ago

Urban Surfer is rated 4.7 based on 1,020 reviews