Urban Surfer Reviews

Name: Urban Surfer
Rating: 4.69

4.7 Rating 992 Reviews

93 %

of reviewers recommend Urban Surfer

4.7

Based on 992 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Urban Surfer 5 star review on 7th May 2023

Jonathan Cotton

Urban Surfer 5 star review on 13th August 2022

Steve Short

Urban Surfer 5 star review on 1st March 2022

Darron ROUND

Urban Surfer 5 star review on 26th January 2022

Anonymous

Urban Surfer 5 star review on 25th June 2021

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Anonymous

Anonymous // 01/01/2019

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“This is the second time I have purchased goods from Urban Surfer, and I am very happy with their prompt service, and delivery. I would definitely use them again, and recommend them. Thankyou.”

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Posted 1 month ago

Great to have you back Donna and look forward to seeing you again soon.

Posted 1 month ago

“Really nice glasses like the clarity but unfortunatley too big for me. Good colours shape and style”

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Posted 1 week ago

“Brilliant service . Great product”

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Posted 1 week ago

“Great glasses and bottle but was disappointed no case or pouch came with the superdry glasses”

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Posted 1 week ago

“Decent price and quick safe delivery”

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Posted 1 month ago

“I found them by searching on price for a specific product, a New Era 39thirty cap. They’re competitively priced, P&P was reasonable, and it came well packaged within a couple of days. I would recommend and would buy from them again.”

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Posted 1 month ago

“Excellent product, brilliant service, Extremely good value, overall very very satisfied.”

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Posted 1 month ago

“Lovely and fast customer service. Shipping very fast. The item was just as displayed. I am very happy!!!”

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Posted 1 month ago

Many thanks for your review. We look forward to seeing you again soon.

Posted 1 month ago

“Very good service”

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Posted 1 month ago

“Great prices and item as described”

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Posted 1 month ago

“Recently bought a pair of hey dudes from urban surfer.great quality comfortable shoes fast delivery great service .would recommend urban surfer .”

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Posted 2 months ago

“Bleddy brilliant from ordering to delivery. Highly recommend”

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Posted 2 months ago

Many thanks for your review Verity. We look forward to seeing you again soon.

Posted 2 months ago

“Shorts as described.Arrived within 48 hours. Perfect fit!”

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Posted 2 months ago

“Good price for item and quick delivery.”

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Posted 2 months ago

“Arrived in the timescales stated and are exactly as expected! I have tried so many different types of sunglasses and these are a great all rounder.”

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Posted 2 months ago

“Excellent service from Urban, from ordering to delivery, Thank you Urban.”

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Posted 3 months ago

“Great Products, Perfect Fit and Affordable.”

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Posted 3 months ago

“Always great products, good prices and backed up with speedy delivery.”

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Posted 3 months ago

“Bought a belt. Item was not as advertised online. The buckle and trim were painted black and were not brushed metal as in the photo advertising. Sent an email and did not get any response for three weeks. Was sent an email to write a review so I did, this one, which has now been edited as matters progressed. Once the review was live, I had immediate contact wanting to resolve the mattered stating that my email had been missed and had now been found. From this point onwards the company were helpful and very keen to put things right. They sent a new belt with the right buckle free of charge and now have a happy customer. I cannot give 5 stars because of the initial lack of communication, but they have since been very helpful and gone to considerable effort to put things right.”

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Posted 3 months ago

Thanks for your review and sorry again for the initial issues. We found an issue with our email system which has now been resolved. Many thanks.

Posted 2 months ago

“I bought a shirt from here and it was very nice my husband likes it but the size is too small so I returned it back, and bought the size smaller. I have sent my return and received the new shirt smaller size yet I havent received the refund. Its been 3 weeks”

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Posted 4 months ago

Hi Kiki. I replied to your chat earlier saying that we haven't yet received the return and have asked for your tracking number. Once received we'll be happy to take a look at this for you.

Posted 4 months ago

Urban Surfer is rated 4.7 based on 992 reviews