Urban Surfer Reviews

4.71 Rating 510 Reviews

93 %

of reviewers recommend Urban Surfer

Merchant Metrics


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email

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Urban Surfer 5 star review on 25th June 2021

Guest

Urban Surfer 5 star review on 20th February 2021

Pasquale Cipullo

Anonymous

Anonymous // 01/01/2019

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“Great service...promp delivery...well packaged to ensure item was undamaged during delivery....would recommend them to others”

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Posted 2 months ago

“Great quality, quick delivery!”

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Posted 1 day ago

“very good product... fast service”

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Posted 2 days ago

“My first time ordering with this company and everything was pretty much perfect. The price was great and delivery was quite fast too.”

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Posted 3 days ago

“Excellent wallet, my father will be very happy with it for Christmas!”

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Posted 5 days ago

“The first time I ordered from here one of the products was out of stock and took a little time to get although I was kept up to date, but tried these again and second order was no problem at all quick delivery.”

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Posted 1 week ago

“Good choice, great prices and excellent communication.”

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Posted 1 week ago

“Amazing! & Such Super Quick! Delivery!”

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Posted 2 weeks ago

“Great website , easy to navigate and checkout was straightforward. Item purchased was very competitively priced. Fast dispatch and delivery.”

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Posted 2 weeks ago

“Great small company. Good selection of great brands at very good prices. Fast delivery”

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Posted 2 weeks ago

“Quick delivery, great service. Will use again”

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Posted 2 weeks ago

“Order delivered as expected and on time”

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Posted 1 month ago

“Easy online ordering and payment system. Goods arrived in good time.”

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Posted 1 month ago

“Super happy with my Jack Wolfskin TRT 10 slingbag. Excellent price (cheaper than Amazon) with free delivery (which arrived before stated. Will definitely be ordering from this firm directly again.”

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Posted 1 month ago

We're over the moon you gave us 5 stars and look forward to serving you again soon.

Posted 1 month ago

“The are the Bo-lax!”

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Posted 1 month ago

Haha, glad you liked them :)

Posted 1 month ago

“Very prompt service, really appreciated. Thank you”

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Posted 1 month ago

You're more than welcome. Thanks for the feedback.

Posted 1 month ago

“Had what I wanted at a good price and postage cost and it was delivered quickly, just about spot on.”

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Posted 1 month ago

“Very speedy delivery and happy with my purchase. Will be buying again from Urban Surfer.”

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Posted 1 month ago

“Had no problem ordering from Urban Surer and received my item within 2 day’s”

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Posted 1 month ago

“My slippers come very quickly this is my 3rd pair others binned so so cosy thank you”

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Posted 1 month ago

“I ordered two pairs of boxer shorts both said in stock I paid £5.99 for next day delivery only one arrived, I was advised by customer service that even though I ordered medium it was only XL in stock, after numerous emails in which customer service are not very speedy at replies I am still waiting, I have asked for alternatives available in that size as its pointless ordering anything else when all sizes say they are in stock when actually they are not but still no reply on that - my advice would be that individual sizes should say if they are in stock or not otherwise this will be a re-occurring problem, I have sinned asked for a refund so I can go elsewhere for the brand I want but not sure how long that's going to take!”

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Posted 2 months ago

Hi Kelly. I can see one of the items you ordered states dispatched within 7 days. It hasn't yet been 7 days since you ordered. We dispatched the other pair that was in stock and will dispatch the other pair within the timeframe stated. I'm sorry if this has not been obvious and we will attempt to make this clearer. 99% of everything on our site is in stock for immediate dispatch but there are a few that state they are available for "dispatch within 7 days" in order to give you a choice.

Posted 2 months ago

Urban Surfer is rated 4.71 based on 510 reviews