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Urban Surfer Reviews

4.7 Rating 992 Reviews
93 %
of reviewers recommend Urban Surfer
4.7
Based on 992 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 90%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
This is the second time I have purchased goods from Urban Surfer, and I am very happy with their prompt service, and delivery. I would definitely use them again, and recommend them. Thankyou.
Helpful Report
Posted 1 month ago
Great to have you back Donna and look forward to seeing you again soon.
Posted 1 month ago
Really nice glasses like the clarity but unfortunatley too big for me. Good colours shape and style
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Posted 1 week ago
Brilliant service . Great product
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Posted 1 week ago
Great glasses and bottle but was disappointed no case or pouch came with the superdry glasses
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Posted 1 week ago
Decent price and quick safe delivery
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Posted 1 month ago
I found them by searching on price for a specific product, a New Era 39thirty cap. They’re competitively priced, P&P was reasonable, and it came well packaged within a couple of days. I would recommend and would buy from them again.
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Posted 1 month ago
Excellent product, brilliant service, Extremely good value, overall very very satisfied.
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Posted 1 month ago
Lovely and fast customer service. Shipping very fast. The item was just as displayed. I am very happy!!!
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Posted 1 month ago
Many thanks for your review. We look forward to seeing you again soon.
Posted 1 month ago
Very good service
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Posted 1 month ago
Great prices and item as described
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Posted 1 month ago
Recently bought a pair of hey dudes from urban surfer.great quality comfortable shoes fast delivery great service .would recommend urban surfer .
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Posted 2 months ago
Bleddy brilliant from ordering to delivery. Highly recommend
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Posted 2 months ago
Many thanks for your review Verity. We look forward to seeing you again soon.
Posted 2 months ago
Shorts as described.Arrived within 48 hours. Perfect fit!
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Posted 2 months ago
Good price for item and quick delivery.
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Posted 2 months ago
Arrived in the timescales stated and are exactly as expected! I have tried so many different types of sunglasses and these are a great all rounder.
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Posted 2 months ago
Excellent service from Urban, from ordering to delivery, Thank you Urban.
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Posted 3 months ago
Great Products, Perfect Fit and Affordable.
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Posted 3 months ago
Always great products, good prices and backed up with speedy delivery.
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Posted 3 months ago
Bought a belt. Item was not as advertised online. The buckle and trim were painted black and were not brushed metal as in the photo advertising. Sent an email and did not get any response for three weeks. Was sent an email to write a review so I did, this one, which has now been edited as matters progressed. Once the review was live, I had immediate contact wanting to resolve the mattered stating that my email had been missed and had now been found. From this point onwards the company were helpful and very keen to put things right. They sent a new belt with the right buckle free of charge and now have a happy customer. I cannot give 5 stars because of the initial lack of communication, but they have since been very helpful and gone to considerable effort to put things right.
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Posted 3 months ago
Thanks for your review and sorry again for the initial issues. We found an issue with our email system which has now been resolved. Many thanks.
Posted 2 months ago
I bought a shirt from here and it was very nice my husband likes it but the size is too small so I returned it back, and bought the size smaller. I have sent my return and received the new shirt smaller size yet I havent received the refund. Its been 3 weeks
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Posted 4 months ago
Hi Kiki. I replied to your chat earlier saying that we haven't yet received the return and have asked for your tracking number. Once received we'll be happy to take a look at this for you.
Posted 4 months ago
Urban Surfer is rated 4.7 based on 992 reviews