Urban Surfer Reviews

4.71 Rating 475 Reviews
93 %
of reviewers recommend Urban Surfer
Merchant Metrics
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Next Day
On-time Delivery
99%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email
Read Urban Surfer Reviews
The service was good, the ordered goods came very promptly and just as I had expected but I received no email confirmation from the website that the order had been placed and I had to ring to confirm.
Posted 2 months ago
Item not as discribed so returned The 3 stars is for the good customer service
Posted 7 months ago
Hello, thank you for your feedback. I am so sorry your item wasn't as expected. I am happy to have been able to help with resolve the issue. Kindest Regards, Dannii Roberts
Posted 7 months ago
I ordered the adult mask and they were huge and just fell down my face so had to put a knot in the elastics.
Posted 9 months ago
The Superdry rucksack arrived promptly, however it was very dusty at the bottom end. I was able to wipe it off with a damp cloth, but items should be stored properly to avoid this issue in future.
Posted 10 months ago
I order a gift. When it arrived the box was broken and the item received was not what I had ordered. The right size, however in the wrong shape and colour. Speedy delivery.
Posted 1 year ago
I had a good interaction with a customer service representative. However this was about an order I never received. So not so happy after all
Posted 4 years ago
Urban Surfer is rated 4.71 based on 475 reviews