Urban Surfer Reviews

4.72 Rating 436 Reviews
93 %
of reviewers recommend Urban Surfer
Merchant Metrics
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Next Day
On-time Delivery
99%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email
Read Urban Surfer Reviews
Anonymous
Anonymous  // 01/01/2019
Item not as discribed so returned
The 3 stars is for the good customer service
Posted 2 months ago
Hello, thank you for your feedback. I am so sorry your item wasn't as expected. I am happy to have been able to help with resolve the issue. Kindest Regards, Dannii Roberts
Posted 2 months ago
I ordered the adult mask and they were huge and just fell down my face so had to put a knot in the elastics.
Posted 4 months ago
The Superdry rucksack arrived promptly, however it was very dusty at the bottom end. I was able to wipe it off with a damp cloth, but items should be stored properly to avoid this issue in future.
Posted 5 months ago
I order a gift. When it arrived the box was broken and the item received was not what I had ordered. The right size, however in the wrong shape and colour. Speedy delivery.
Posted 11 months ago
I had a good interaction with a customer service representative. However this was about an order I never received. So not so happy after all
Posted 3 years ago
Urban Surfer is rated 4.72 based on 436 reviews