Urban Surfer Reviews

Name: Urban Surfer
Rating: 4.68

4.7 Rating 1,022 Reviews

93 %

of reviewers recommend Urban Surfer

4.7

Based on 1,022 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Urban Surfer 5 star review on 7th May 2023

Jonathan Cotton

Urban Surfer 5 star review on 13th August 2022

Steve Short

Urban Surfer 5 star review on 1st March 2022

Darron ROUND

Urban Surfer 5 star review on 26th January 2022

Anonymous

Urban Surfer 5 star review on 25th June 2021

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Anonymous

Anonymous // 01/01/2019

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“No problems ordering from Urban Surfer. I was given an estimated delivery. I received an email a few days later saying the order might be a little longer than expected. I'm glad to say that it came 2 days before the due date. Great stuff.”

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Posted 1 year ago

“Item arrived quickly, well packaged and as described. Definitely use again”

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Posted 1 year ago

“Great service”

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Posted 1 year ago

“Very impressed with the service, good prices and speedy delivery, what more do I need.”

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Posted 1 year ago

“Arrived early & my volcom shirt & cap are perfect”

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Posted 1 year ago

“Good all round experience - Nice one! 👍🏻”

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Posted 1 year ago

“Good fast delivery. Great product.”

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Posted 2 years ago

“Great backpack, looks good. Feels good. Not tried it out yet”

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Posted 2 years ago

“Excellent denim vest, just what I was looking for, and it has the added bonus of a large inside pocket! Very pleased with it.”

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Posted 2 years ago

“Excellent efficient service from Urban Surfer-produce as described, good price and received swiftly. Will use again”

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Posted 2 years ago

“Shambolic online experience and a company completely lacking integrity. I ordered two expensive pairs of Saxx running pants and eleven days later, bearing in mind the goods are based in England and so am I, one of my items turned up, with something belonging to another order. That's eleven days to receive a half-complete order. I emailed them and got a reply a day later, stating I need to return the wrong item and then wait until they receive the item and they will post my missing item. When I emailed them to request they give me a refund for the missing item once they receive the returned wrong item, they chose to ignore this email. Eventually they agreed to provide me with a refund, but I have not heard anything about it since. For perspective, I ordered another two pairs of the Saxx running pants from Cotswold Outdoors and I received the goods less than twenty four hours later, and they managed to concentrate on the task in hand long enough to get it right.”

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Posted 2 years ago

Hello, I can see that you deleted your previous review that we replied to so I will reiterate again our sincerest apologies for the mistake we made with the order. Human error does occur and we have now put in extra checks to ensure this does not happen again. I would like to highlight again the issues you raised with regards to response time. I deal with customer service personally and note we replied to you the same day within 8 hours, not a day later. I responded very quickly with all emails you had sent to us and I am sorry if you feel this wasn’t good enough. I can also see you asked me not to respond to you again unless it was to let you know of the refund. Which I had respected and followed. With regards to the 11 days wait, the item was ordered on our website with a notification next to the checkout to highlight it was an item that had to be ordered in and an estimated duration time, which would have been 7-14 days usually (this is subject to change dependant on what the brand updates us with). This was also stated during checkout and on your order confirmation email. I am so pleased you managed to source the items quickly from another store to rectify your bad experience with us. I can’t comment on other stores that are lucky enough to have immediate availability. We order direct off the brand and as a small company don’t hold a huge amount of stock for immediate dispatch with certain products. Best wishes and once again my sincerest apologies we could not provide you with a better experience. Emma

Posted 2 years ago

“I looove my new glasses and they arrived really fast!! Thank you :)”

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Posted 2 years ago

“Very helpful customer support, happy with my order!”

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Posted 2 years ago

“Excellent price and speed of delivery.”

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Posted 2 years ago

“Ordered delivered what more can one ask just brilliant i will most certainly be ordering more. Many thanks.”

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Posted 2 years ago

“Great price, good quality well fitting slippers. Husband delighted with these.”

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Posted 2 years ago

“Excellent item , well packaged and quickly delivered”

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Posted 2 years ago

“Ordered a shirt from this company over two weeks ago now and paid for 24 hours delivery Showing on Royal Mail site as expecting collection for the last two weeks asked for a refund, since then no reply from company and no refund Going to PayPal to resolve this issue Keep away”

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Posted 2 years ago

Hi Kevin. I'm so sorry about this. It looks as though Royal Mail have lost your parcel so we have issued a full refund.

Posted 2 years ago

“Ordered a size 7 slipper as I’m a size 6 and like them roomy , they were so small I couldn’t get my feet in them - I paid £23.88 for the slippers and only got £15.99 refund when returned and was free returns so not sure why they took so much money off”

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Posted 2 years ago

Hi Karen. You paid £18.98 for the item then opted to use our paid for return service so minus the £2.99 return fee = £15.99. A quick message to our friendly customer services team would have given us the chance to explain this to you.

Posted 2 years ago

“Brilliant price, very fast delivery. Even though the website looks a bit old fashioned, it is not a scam. Definitely recommend.”

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Posted 2 years ago

Hi. Thanks for your review. I'm surprised you think our website looks old fashioned. I'd be interested in knowing exactly why you think this so please do contact our customer service team with further feedback.

Posted 2 years ago

Urban Surfer is rated 4.7 based on 1,022 reviews