UK Healthcare Reviews

Name: UK Healthcare
Address: Westfield House, 60 Charter Row, Sheffield, United Kingdom
Rating: 4.55

4.6 Rating 3,180 Reviews

87 %

of reviewers recommend UK Healthcare

Company Reviews

Metrics

Info

4.6

Based on 3,180 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

08000119715

Location:

Westfield House,
60 Charter Row,
Sheffield
United Kingdom
S1 3FZ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Whist the payment of any claims usually happens quite quickly I think that the claim form is clumsy and I think there should be an immediate email confirmation that the claim has been received with another email when payment has been made, rather than having to check my bank account to see whether payment has been made. I also spent over an hour ones unsuccessfully trying to submit a claim, eventually ringing the help line who then told me that it was temporarily unable to receive on line claims due to a technical hitch - very frustrating! Phone and email response from the helpline has been good when contacted.”

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Posted 2 years ago

“Prompt refunds and confirmation emails of receipt of paperwork etc.”

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Posted 2 years ago

“Andrew Bevins dealt with my email query very quickly & efficiently. Excellent customer service. Thank you.”

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Posted 2 years ago

“Andrew Bevins replied to my query very quickly and gave me exactly the information I needed in his first response. Fantastic service!”

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Posted 2 years ago

“Great help from Andrew Bevin, I made my 1st ever claim on my dental plan amd Andrew advised that the documents I submitted didn't provide the right info and I asked him to clarify what I need and he told me what to ask the dentist for and email it back to him. I got the right documents from my dentist this morning and forwarded it to Andrew, a couple of hours later he responded to say my claim had been processed and I would receive the payment in 3 - 5 days. Thanks Andrew”

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Posted 2 years ago

“Sara Leathley answered all my questions quickly and helpfully, couldn't ask for a better customer experience”

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Posted 2 years ago

“Very helpful! Thank you.”

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Posted 2 years ago

“This cash plan benefit is excellent. Super easy and fast to make claims, and when I have had questions Craig has been brilliant.”

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Posted 2 years ago

“Deborah came back to me straight away with the advice needed. Fast customer service .”

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Posted 2 years ago

“I have always claimed for my dental treatment very quickly and smoothly but this last time of claiming they haven't processed it as the receipt from my dentist doesn't have my name on it. A card machine receipt doesn't have my name on it. The claim form sent with the receipt clearly states my name and details of the treatment received completed by the dental receptionist. I don't understand why it's a problem this time. The receipt marries up to the details date, amount claimed etc. Just don't understand.”

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Posted 2 years ago

“Very helpful with queries talked me through how to find the online claim form. Answer emails quickly excellent”

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Posted 2 years ago

“Excellent service and helpful communication re claim”

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Posted 2 years ago

“I recently posted on hear my one star review regards turning down my claim for in hospital claim for mental health. I once again bring this to the attention of anyone reading these reviews. It quite clearly states on the benefits table for ANY hospital stay. Obviously ANY doesn’t mean any. I then looked at the star rating re reviews. I think the rating claimed is clearly exaggerated, of the first 17 5 star claims, only 10 are verified reviews 7 are unverified.”

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Posted 2 years ago

“Claims are always processed quickly and efficiently. I recently submitted a question which was promptly answered and was very helpful”

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Posted 2 years ago

“Always very professional and prompt in payment. Cant praise you enough and have been a member for many many years.”

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Posted 2 years ago

“Sent a request to add my daughter to my policy, it was dealt with incredibly quickly and efficiently”

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Posted 2 years ago

“Amazing Service from Andrew B.- high level of customer service and resolved in a timely manner- thank you!”

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Posted 2 years ago

“My first time making a claim and the process was very simple. My only concern was that I didn't get a response to say everything was ok However one quick email and my mind was put at ease. Very impressed with UK Healthcare so far.”

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Posted 2 years ago

“UK Healthcare is an excellent company. Reasonable and fair prices. Very quick payers. Very simple claim form. I and my wife certainly recommend them.”

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Posted 2 years ago

“Excellent company !”

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Posted 2 years ago

UK Healthcare is rated 4.6 based on 3,180 reviews