UK Healthcare Reviews

Name: UK Healthcare
Address: Westfield House, 60 Charter Row, Sheffield, United Kingdom
Rating: 4.56

4.6 Rating 2,985 Reviews

87 %

of reviewers recommend UK Healthcare

Company Reviews

Metrics

Info

4.6

Based on 2,985 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Very Easy

Visit Website

Phone:

08000119715

Location:

Westfield House,
60 Charter Row,
Sheffield
United Kingdom
S1 3FZ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just so easy to get answers and help, I thought it would take ages, not understand words etc, I was wrong Being spoken to in laymans terms means a lot esp To someone like me who has a neurological disability Well done you”

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Posted 3 months ago

“Always very helpful, consistent and prompt with everything they do!”

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Posted 3 months ago

“I set up my account and the first direct debit payment was taken, but I never received a welcome pack or membership details. When I contacted customer service, they couldn’t even locate my account. I cancelled my direct debit, and only then did they send me a notification complete with the account number they previously couldn’t find. Very disappointing experience.”

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Posted 3 months ago

“Can't fault the service. but have been stung as the CashPlans operate on a 12 month claim rule, not an annual rule. So be careful, be very careful about using cash plans. If you claim and use the whole amount, the clock start ticking for 1 year from that date before you can claim on that part again. Unlike insurance claims that have an actual claim year these cash plans don't, so the first years plan money goes usually straight to the insurer. To make the most out of them: Claim as soon as you can as the 12 month claim rule start from when you first claim.. Don't forget to claim else you are literally throwing money down the drain. Check if saving £20 or £30 a month (£600 over two years actually pays for all your health needs). Find an NHS dentist (if you can) If >60 years old remember you get free prescriptions so cannot claim this part. Hope this helps”

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Posted 3 months ago

“Service very good 👍. But get 1 thing wrong, and it gets too complicated 😕”

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Posted 3 months ago

“I had an issue with the online claim form. I spoke to a lovely person on the phone who was quickly sorted the issue for me. Great service.”

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Posted 3 months ago

“Always quick to respond and helpful”

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Posted 3 months ago

“I gave 4 stars because there is always room for improvements. I had a little blip with my online claim but this was sorted out immediately 👌🏾 It is a good policy to have, where you can claim back your dental cost in full, depending on the policy you choose. I chose the private policy 1, which only cost £20 per month. I think this is great 👍🏾”

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Posted 3 months ago

“I recently had a claim that was initially declined, but after a few email exchanges, the issue was resolved quickly and smoothly. I’d like to extend my sincere thanks to Maxim Pennington for the outstanding support and professionalism throughout the process. I’m absolutely delighted with the level of customer service I received.”

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Posted 3 months ago

“I've never had anything other than a positive experience with UK Healthcare. Sara always responds without delay and answers any queries in a professional manner.”

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Posted 3 months ago

“Brilliant service. Respond back immediately. Also sorted my problem out very efficiently and effectively”

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Posted 3 months ago

“Response was prompt and request is being handled.”

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Posted 3 months ago

“Never had a bad experience with UK Healthcare. The advisers always respond quickly and are very helpful. It is very easy to make a claim and it gets paid swiftly. I recommend them to all my colleagues at work.”

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Posted 3 months ago

“Useless advisors take weeks to reply and do everything in there power to avoid paying”

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Posted 3 months ago

“Very quick response and action to my request from Sara. Thank you!”

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Posted 3 months ago

“Thank you for your quick response on answering my email.”

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Posted 3 months ago

“Always very helpful and quick to respond”

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Posted 3 months ago

“I made my first insurance claim with the company today. It was simple, easy and very quickly processed. The communication with the claims department was excellent, responsive and helpful. Thank you”

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Posted 4 months ago

“Very attentive and prompt response.”

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Posted 4 months ago

“They promptly reply to emails and queries. There manner is always polite and understanding.”

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Posted 4 months ago

UK Healthcare is rated 4.6 based on 2,985 reviews