UK Healthcare Reviews

Name: UK Healthcare
Address: Westfield House, 60 Charter Row, Sheffield, United Kingdom
Rating: 4.55

4.6 Rating 3,105 Reviews

87 %

of reviewers recommend UK Healthcare

Company Reviews

Metrics

Info

4.6

Based on 3,105 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Phone:

08000119715

Location:

Westfield House,
60 Charter Row,
Sheffield
United Kingdom
S1 3FZ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer care resolved my issue promptly”

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Posted 4 months ago

“Sadly it has taken me 13 days and several phone calls to get the claim for my eye test paid.”

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Posted 4 months ago

“I was refused my reimbursement due to late claim. I find very unfair. I have never missed my payments ever since I joined the policy. Therefore I will not be able to continue with the policy”

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Posted 4 months ago

“Speedy responses with all the information I need and more.”

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Posted 4 months ago

“I am new to UK Healthcare through my place of work, so I am still working out the processes. Its all easily done on line and there is good support when needed. After a little false start I was able to get up and running and I look forward to having this benefit when and if needed for peace of mind.”

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Posted 4 months ago

“Carl was great! From start of the process to the end it was extremely fast and very professional.”

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Posted 4 months ago

“Not worth the cost. Private cover costs more than NHS, private treatment costs more than NHS, but I can claim back much less than if I was a NHS patient. Rip off”

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Posted 4 months ago

“Prompt responses, very helpful”

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Posted 4 months ago

“the application process was simple and communication excellent. Thank you.”

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Posted 4 months ago

“Usually good service. Claim forms usually go through fine, but you don't receive any confirmation that the claim has been received, so you kind of just have to wait around for a couple of weeks before contacting the team. You can contact them to ask if they recieved it too. Recently, tried to use the online form to claim on my dental plan. I did everything as normal but the form just wouldn't submit. Tried changing internet connections, browser, devices, cities (yes, cities), and it still wouldn't let me upload my receipt (.jpg and .pdf formats tried). When it does upload, I press the "submit" button, which then greys out and switches to say "processing". The form never submits. I was advised to fill out the paper form and post it back, but I would not be reimbursed for the postage. I asked if I can email the form instead, but apparently emailed claims forms are not accepted.”

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Posted 4 months ago

“Thank you for processing my claim customer service was great and understanding Happy new year too you all”

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Posted 4 months ago

“Excellent service to approve my claim, subsequent to a fault with the on-line claim system.”

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Posted 4 months ago

“A little disappointed after being with this dental insurance company. Seen the dentist for treatment on NHS but the insurance refused to settle my claim. Reason given was that I had dental treatment privately. Finally had to resend claim and it got paid off .”

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Posted 4 months ago

“Very efficient service, always quick to reply to any emails. Thank you Carl.”

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Posted 4 months ago

“Quick and straight forward thank you 😊”

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Posted 4 months ago

“Really quick amd efficient turnaround. Very impressed”

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Posted 4 months ago

“Very simple, quick and effective process”

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Posted 4 months ago

“Thank you, for good communications and customer service, and a swift answer and refund”

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Posted 4 months ago

“Excellent help received once again”

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Posted 5 months ago

“First time I've claimed and very pleased with the ease and the communication I've received”

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Posted 5 months ago

UK Healthcare is rated 4.6 based on 3,105 reviews