UK Healthcare Reviews

Name: UK Healthcare
Address: Westfield House, 60 Charter Row, Sheffield, United Kingdom
Rating: 4.54

4.5 Rating 3,258 Reviews

87 %

of reviewers recommend UK Healthcare

Company Reviews

Metrics

Info

4.5

Based on 3,258 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

08000119715

Location:

Westfield House,
60 Charter Row,
Sheffield
United Kingdom
S1 3FZ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Straight forward process on a laptop, form wouldn't submit from my phone for some unknown reason. Once my dental history was verified payment was sent to me which took a couple of days.”

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Posted 4 years ago

“It did feel like my claim was not getting paid and I had to visit the dentist again to query paperwork and resubmit it again it did annoy me that I was made to feel like I was making a false claim . I luckily my second submission was accepted I was about to cancel my policy I didn’t think all the hoops you have to jump through was worth the hassle but anyway I haven’t let’s see how I go next claim in 6 months time .”

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Posted 4 years ago

“Thankyou for your help Carl Stickland”

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Posted 4 years ago

“I just made my first claim, was going to do it online but the drop down price amount I was claiming for wasn't on there so it would be handy to have an option to put your own amount. Therefore I had to ring up for claim forms- very friendly and helpful. Once the forms arrived as I was reading through them a couple of things were confusing so emailed the company- I needed further information from my dentist but the customer service via email was very helpful and quick to reply and processed my claim for me. I'm sure for any future claims it will be more straightforward but I was satisfied with every member of staff I dealt with”

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Posted 4 years ago

“I contacted my dental insurer once it became apparent that the claim I had submitted on 15th June 2022 had still not been credited to my account. This matter was dealt with promptly by a very helpful lady called Nicola Williamson, who asked me to send my receipts for the June claim directly to her. This claim was then processed within a day. I am currently waiting for the amount to be credited to my account but am confident that if there are any further issues I can contact the insurer again and these will be resolved quickly.”

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Posted 4 years ago

“Good very helpful”

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Posted 4 years ago

“Great service very pleased”

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Posted 4 years ago

“Was happy that i was able to email a member of staff via their email address after having problems accessing the online claim form Speedy response from sending documents”

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Posted 4 years ago

“I needed to ring as I couldn't find my policy number to make a claim - my call was answered quickly and the person I spoke to was very helpful. I was treated courteously regarding the two claims I submitted although one was turned down as it was made too late.”

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Posted 4 years ago

“After a claim error where 2 claim were not processed I flagged this with UKhealthcare, and Craig swiftly discovered the error and rectified. The payback should be with me soon.”

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Posted 4 years ago

“Quick response and very helpful”

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Posted 4 years ago

“My contact was a Mr Carl Strickland and he couldn't of been more helpful taking his time whilst I collected the evidence needed contacting me as soon as he realised this was lost and bairing with my rather odd attachments.....more Mr Strickland I say”

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Posted 4 years ago

“First time using the service. Carl Stickland was very prompt and helpful. I expected to wait a few days but the customer service was brilliant.”

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Posted 4 years ago

“I always find the staff helpful and quick to respond especially Carl. Thankyou”

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Posted 4 years ago

“The customer service from Carl was exceptional, he went out of his way to ensure my refunds were processed and suited my needs accordingly!”

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Posted 4 years ago

“They liaised with my dentist for my first claim. Carl acted very quickly and kept me informed throughout.”

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Posted 4 years ago

“There was some confusion about my receipt, but it was quickly solved, and emails were answered very quickly, for prompt assistance and process.”

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Posted 4 years ago

“Andrew Bevins is always so helpful and responds so quickly! Thankyou. I feel I wouldn’t have to badger him so much if I was able to manage my benefits online, not being able to access simple info means I have to email him a lot but that said he’s very efficient 😊”

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Posted 4 years ago

“Very great communication, handle the claim with good manners staff and update information.”

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Posted 4 years ago

“Nicola was professional and very confident helping me with my enquiry she respond in the time frame she stipulated, and resolved my issue”

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Posted 4 years ago

UK Healthcare is rated 4.5 based on 3,258 reviews