UK Healthcare Reviews

Name: UK Healthcare
Rating: 4.65

4.7 Rating 2,078 Reviews

90 %

of reviewers recommend UK Healthcare

Company Reviews

Metrics

4.7

Based on 2,078 reviews


Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy

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Phone:

08000119715

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Reassuring service Thank you”

Helpful Report

Posted 2 years ago

“The customer service team were very helpful polite and friendly”

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Posted 3 years ago

“Very satisfied with Mark Shaw for dealing with my claim”

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Posted 3 years ago

“Thank you to Carl for His efficient service.”

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Posted 3 years ago

“since corvid doing things on line is becoming the norm fine when everything is yes and know! Companies think you have all day to sort out a problem. I wish, (although the way some people do seem to be able to walk around with a pone stuck to there hand most of the time makes you wonder.) Then down grade and remove there staff accordingly. Not here, when things have cropped up I got on the pone and very shortly was speaking to someone who understood my problem and was able to sort it out very quickly. One chap advised me on how I should approach the dentist who kept offering me private alternatives and it worked. I have given 4* to say 'keep people in real jobs to maintain good service to there customers.”

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Posted 3 years ago

“Claims are processed really quickly, and any queries are resolved by efficient and friendly staff. The only improvement I can see is that the money could reach your bank quicker than the current 3-5 days”

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Posted 3 years ago

“It was a quick process once I managed to get a receipt back from the dentist”

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Posted 3 years ago

“It was my first claim and initially was refused as it had been more than 3 months since commencement of treatment, I disputed this as I had explained due to Covid was unable to complete treatment for 10 months and enquired previously about claiming and was advised treatment had to be completed prior to claiming. With thanks to Carl Stickland this was resolved quickly and efficiently and proved there is good customer service.”

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Posted 3 years ago

“Nicola Williamson was most helpful on the phone and processed my claim very quickly, very impressive”

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Posted 3 years ago

“Craig was very helpful”

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Posted 3 years ago

“I had some problems with my online claim. However the Customer Advisers, including Nicola, and Carl was very helpful in processing the claim.”

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Posted 3 years ago

“My claim was delayed but Carl responded very quickly to emails and was helpful. Thank you Carl”

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Posted 3 years ago

“Quick friendly and helpful staff . Mark & Craig quickly resolved my queries . Thank you”

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Posted 3 years ago

“IT needs improvement but staff on the whole quite helpful. Their company cash plan is probably the most varied on the market currently but occasionally let down via communication. Good product offering just few little glitches improvements could make them great.”

Helpful Report

Posted 3 years ago

“Good value for money, polite staff, would like to see tech claim area improved, having to fill in the form for each claim is time consuming, should be able to upload more than 1 claim in same transaction etc.”

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Posted 6 years ago

“Helps to earn cashback for treatments”

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Posted 6 years ago

“We have recently moved to UK Healthcare from being with a previous provider for 6 years. We are in early days however so far so good and the scheme has been well received with our people. The turn around time on payback for claims is quick and easy ... we would love to see an app launched in the future!”

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Posted 7 years ago

“The transfer process from our previous provider was uncomplicated. The claims process is easy to use with prompt payment for staff.”

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Posted 7 years ago

“Easy to claim money back especially the on line service, quick and reliable.”

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Posted 7 years ago

“The initial workshops and support from Andrew was fab, however there is definite room for improvement with the whole finance process - each invoice has been wrong to date, duplicate entry of members; no ability to re-issue an incorrect invoice etc”

Helpful Report

Posted 7 years ago

UK Healthcare is rated 4.7 based on 2,078 reviews