UK Healthcare Reviews

Name: UK Healthcare
Address: Westfield House, 60 Charter Row, Sheffield, United Kingdom
Rating: 4.55

4.6 Rating 3,209 Reviews

87 %

of reviewers recommend UK Healthcare

Company Reviews

Metrics

Info

4.6

Based on 3,209 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

08000119715

Location:

Westfield House,
60 Charter Row,
Sheffield
United Kingdom
S1 3FZ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Works well no complaints from me”

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Posted 3 years ago

“After sending in a claim, Nicola emailed to say not all the information was there. I sent the information but did not receive payment. After a phone call this was quickly rectified. Thanks”

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Posted 3 years ago

“I e-maild the general helpdesk and received a reply within two hours. The matter i was enquiring about was dealt with the same day. Very good service”

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Posted 3 years ago

“Very helpful response to online claims which needed more information to proceed. Within 48 hours emails.”

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Posted 3 years ago

“Swift and clear response about a claim question.”

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Posted 3 years ago

“My partner & I have been members of UK health care for over 18years. I tend to now submit claims on line although you do have to scan in receipts etc. Its a sgame you cant claim any prescription costs if your oaying for prescription pre payment. On balance as my partner has glasses I feel personally its worth it. In terms of customer service Carl has always been great def an asset to the company”

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Posted 3 years ago

“Quick response to my online question.”

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Posted 3 years ago

“Excellent service from Carl. Once the initial problems were resolved”

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Posted 3 years ago

“Very helpful and efficient.”

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Posted 3 years ago

“Andrew was very prompt and efficient at sorting out my claim processing issue.”

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Posted 3 years ago

“I am pleased with the service and help in making a claim”

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Posted 3 years ago

“Submitted online dental claim. The claim form would for some reason not allow me to attach a photograph of my receipt, hence 4star review. Nicola emailed me and I was able to attach it to the email. Problem sorted straight away and payment authorised. Thank you Nicola”

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Posted 3 years ago

“Very good with service only one downfall was lost receipts so I had to supply new ones, but was quickly dealt with.”

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Posted 3 years ago

“My claim was dealt with quickly and professionally by Nicola Williams. However I am not sure why I needed to send my previous years payments, I would of thought my invoice for the treatment would been suffice.”

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Posted 4 years ago

“Only reason for 4 stars is because my original claim form was never received, however upon advice received from Customer Service member, I then submitted my form electronically and received my payment within the week.”

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Posted 4 years ago

“Very efficient and friendly.”

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Posted 4 years ago

“Straight forward process on a laptop, form wouldn't submit from my phone for some unknown reason. Once my dental history was verified payment was sent to me which took a couple of days.”

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Posted 4 years ago

“It did feel like my claim was not getting paid and I had to visit the dentist again to query paperwork and resubmit it again it did annoy me that I was made to feel like I was making a false claim . I luckily my second submission was accepted I was about to cancel my policy I didn’t think all the hoops you have to jump through was worth the hassle but anyway I haven’t let’s see how I go next claim in 6 months time .”

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Posted 4 years ago

“Thankyou for your help Carl Stickland”

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Posted 4 years ago

“I just made my first claim, was going to do it online but the drop down price amount I was claiming for wasn't on there so it would be handy to have an option to put your own amount. Therefore I had to ring up for claim forms- very friendly and helpful. Once the forms arrived as I was reading through them a couple of things were confusing so emailed the company- I needed further information from my dentist but the customer service via email was very helpful and quick to reply and processed my claim for me. I'm sure for any future claims it will be more straightforward but I was satisfied with every member of staff I dealt with”

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Posted 4 years ago

UK Healthcare is rated 4.6 based on 3,209 reviews