UK Healthcare Reviews

Name: UK Healthcare
Address: Westfield House, 60 Charter Row, Sheffield, United Kingdom
Rating: 4.56

4.6 Rating 3,006 Reviews

87 %

of reviewers recommend UK Healthcare

Company Reviews

Metrics

Info

4.6

Based on 3,006 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Very Easy

Visit Website

Phone:

08000119715

Location:

Westfield House,
60 Charter Row,
Sheffield
United Kingdom
S1 3FZ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have always been able to send a photo of my receipts and never had a problem. Something has changed and now the photos have to be converted to PDF or JPEG! Not an easy task for a 70 year old. Other than that I have never had an issue with my claims”

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Posted 10 months ago

“Carl Stickland, stuck at it and got got my claim through without any fuss! Thanks again Carl.”

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Posted 10 months ago

“The response was prompt to my end as a first timer claiming a refund.”

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Posted 10 months ago

“After my 2 attempts at a claim for treatment was refused, today it was accepted. The service which I received was quick and efficient.”

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Posted 10 months ago

“Good service, no problems. Thank you”

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Posted 11 months ago

“The customer advisor (Nicola) did what she could to help me with the problems I was having with the Healthcare online dental claim form, which I eventually got to work.”

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Posted 11 months ago

“Staff very friendly and helpful 5* Good communication. Payments are swift. The only downside is the online form which can be a little clunky. Recommended.”

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Posted 1 year ago

“Quick response”

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Posted 1 year ago

“Prompt response, can call them or email. Prompt payment too.”

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Posted 1 year ago

“The service is fantastic and easy to claim and on the whole the staff are friendly and helpful. Thank u.”

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Posted 1 year ago

“Good response and service”

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Posted 1 year ago

“after my initial application for a cash benefit plan was "lost" online because of technical difficulties, Sara was quick to respond providing me with a hard copy application form which he then processed and backdated to my initial application.”

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Posted 1 year ago

“Nicola, was polite and courteous in answering my questions. I am very happy with the end result.”

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Posted 1 year ago

“Happy with the prompt service for increasing my service level. However I was initially told the claim could be made 6 months after the service date, when the paperwork states 3 (which is what I understood anyway).”

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Posted 1 year ago

“great communication, really quick to get back to me with my enquiry. I would have given 5 stars if all comms could have been electronic. Having to complete a printed off copy of a change form should not be necessary with today's technology.”

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Posted 1 year ago

“Great service, well designed, with quick service responses, my only gripe is the difficulty of figuring out what I have claimed on and when. Specifically, I feel there should be a page where I can see my current levels of each claim.”

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Posted 1 year ago

“Responded quickly to my online enquiry to making an amendment to my policy as well as providing information on wider benefit discounts.”

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Posted 1 year ago

“They made me happy by paying my insurance claim. The six months in which we have to make a claim is great. The person whom dealt with my claim was very kind and patient. Keep up the good work. Thanks.”

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Posted 1 year ago

“Good service from Funmilola Alonge - answering all my Qs! Thank you. I just wish there was an online account where I can see things yourself, so I wouldn't have to email in. Thanks.”

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Posted 1 year ago

Dear Gemma, Thank you so much for taking the time to give UK Healthcare a 4-star rating! We greatly appreciate your feedback and are thrilled to hear that you had a good experience with Funmi, who answered all your questions. Your kind words will be shared with her and celebrated. Once again, we genuinely appreciate your support and your valuable feedback. Warm regards, Customer Service Team

Posted 1 year ago

“Submitted my claim had an email informing me my claim had been unsuccessful as yes the health care had received my receipt but my name was not visible. So without delay I resent the relevant receipt clearly showing my name to Deborah, within an hour had an email to say it had now been resolved the money would be in my bank within 5 days. Thank you Deborah”

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Posted 1 year ago

UK Healthcare is rated 4.6 based on 3,006 reviews