UK Healthcare Reviews

Name: UK Healthcare
Address: Westfield House, 60 Charter Row, Sheffield, United Kingdom
Rating: 4.60

4.6 Rating 2,537 Reviews

88 %

of reviewers recommend UK Healthcare

Company Reviews

Metrics

Info

4.6

Based on 2,537 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Very Easy

Visit Website

Phone:

08000119715

Location:

Westfield House,
60 Charter Row,
Sheffield
United Kingdom
S1 3FZ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I raised a complaint which was dealt with extremely quickly and entirely to my satisfaction. A big thank you to Carl and the team.”

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Posted 1 month ago

“Carl got back to me very quickly. Thanks very much.”

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Posted 2 months ago

“Seems there's mixed reviews here. I'll pass judgment when I need it claim.”

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Posted 2 months ago

“Very poor communication claims sent in and not processed. Claim forms sent with half the form missing. Far better customer service years ago as Hospital Saturday. Hence direct debit cancelled.”

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Posted 2 months ago

“The Five stars is specifically for the team not the Company a a whole. I am incredibly impressed with the corporate (Debra and Sara) and accounts team at UK Healthcare. Their professionalism, swift communication, and extreme helpfulness are truly commendable. It is so easy to add and remove employees to the corporate health benefits. Only negative - is once you are signed up - you never hear from the Sales Manager again and all the reports you were promised by the said Sales Manager, never materialise and then you are left asking the Accounts team who are quite understandably surprised by your request (BIK reporting/overview information)”

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Posted 2 months ago

“Took several attempts to submit my claim. Never had so much trouble before when submitting a claim Very disappointing service”

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Posted 2 months ago

“Efficient and helpful”

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Posted 2 months ago

“The company makes it so hard to make a claim. I had dental treatment and submitted a claim with the relevant information and receipts and they said they can’t pay because the invoice is outstanding, but it’s not outstanding because I’ve paid it and sent them the receipt with all the relevant information on it. Also have to wait 3 months of contact lenses orders until you can make a claim to get money back. I also don’t think the value of money spent is worth it, I’ve paid £132 a year to only gain £130 worth of savings for dental and eye care, so it would have actually worked out cheaper if I’d just paid for the dental and eye care myself.”

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Posted 2 months ago

“Attended dental appointment a week ago and have tried twice already to submit claim for refund of dental charges Have just sent off again as keep being told submission not been received As I am a Senior Citizen who has to pay upfront and in full for dental work I am disappointed that it is proving so difficult and taking so long to even submit my claim and that I shall now have to wait even longer for my money to be reimbursed The customer service from UK Healthcare seems to be getting worse and worse”

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Posted 2 months ago

“speedy customer service and very helpful, thank you.”

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Posted 2 months ago

“Spoke to Nicola, who was extremely helpful and professional.”

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Posted 2 months ago

“A claim was made and we received just a small payment. No great service received by this company.”

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Posted 2 months ago

“Andrew dealt with my issue quite quickly and identified my incorrect date of birth on file.”

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Posted 2 months ago

“Brilliant company I've never had any problems when making a claim customer service are always really friendly and helpful and the plan is great value for money”

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Posted 2 months ago

“Dreadful. Two claims submitted, one for me and one for my wife. Mine paid, my wife's not. I queried and was told that "my colleague missed my wife’s claims from your previous email .... I have now processed these" These being two amounts, one examination and one fillings. One amount only received, which wasn't either of the amounts claimed. Queried by email on 7th February - no response so far (14 February)”

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Posted 2 months ago

“I am sick and tired of paying and when its time for payment. It become a problem.”

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Posted 2 months ago

“Polite, pleasant service from Andrew”

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Posted 2 months ago

“Staff very friendly and helpful 5* Good communication. Payments are swift. The only downside is the online form which can be a little clunky. Recommended.”

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Posted 2 months ago

“They kept me updated every step of the way. Nothing was too much trouble and they were helpful and accommodating.”

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Posted 2 months ago

“unimpressed by the service to date - having tried to contact by phone and email around qualifying period without response or success as an initial enquiry as part of the application; queries were around relevant treatment and how that is defined since it implies a specific health/medical term not for routine prescriptions: applying 13 weeks across all benefits makes it impossible to claim during this period so how is the premium charged explained/justified during that period?”

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Posted 2 months ago

UK Healthcare is rated 4.6 based on 2,537 reviews