UK Healthcare Reviews

Name: UK Healthcare
Address: Westfield House, 60 Charter Row, Sheffield, United Kingdom
Rating: 4.55

4.6 Rating 3,180 Reviews

87 %

of reviewers recommend UK Healthcare

Company Reviews

Metrics

Info

4.6

Based on 3,180 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

08000119715

Location:

Westfield House,
60 Charter Row,
Sheffield
United Kingdom
S1 3FZ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Deborah was great in sorting my claim out over the phone It's just a pity the previous 2 agents I spoke to were no help whatsoever. I give 5 stars based on Feborah service but find the online claims process very poor”

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Posted 1 year ago

Thank you so much for awarding UK Healthcare with a well-deserved 5-star rating! We are absolutely thrilled to hear that Deborah provided you with exceptional service in promptly resolving your claim over the phone. We sincerely apologize for the inconveniences you experienced with our previous agents. Rest assured, we take this feedback seriously and will address the matter to ensure such instances do not recur in the future. Customer satisfaction is of utmost importance to us, and your comments help us improve our services. Regarding your feedback on the online claims process, we appreciate your honest input. We are continuously working towards enhancing our online platform to better serve our valued customers like yourself. Your feedback is invaluable in guiding us to make necessary improvements. Once again, thank you for taking the time to review and rate our services. We appreciate your ongoing support and look forward to serving you even better in the future. Warm regards, Customer service Team

Posted 1 year ago

“I wanted to cancel my membership. Sara was very helpful and refunded my last payment as it was close to the deadline for stopping the direct debit.”

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Posted 1 year ago

Dear Julie, Thank you so much for your fantastic 5-star rating of UK Healthcare! We greatly appreciate your kind words and are thrilled to hear about your positive experience with our service. Additionally, we would like to express our gratitude for sharing your positive interaction with Sara. We're delighted to know that she was able to assist you promptly and process the refund for your last payment. At UK Healthcare, customer satisfaction is our top priority, and we're glad to hear that we were able to meet your needs. Warm regards, Customer Service Team

Posted 1 year ago

“Very fast and efficient response. Easy to use website.”

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Posted 1 year ago

Dear David, Thank you so much for your outstanding 5-star rating of UK Healthcare! We greatly appreciate your feedback and are thrilled to hear that you had a positive experience with our services. We are especially delighted to read your comment about the very fast and efficient response you received. It's our top priority to provide prompt and reliable assistance to our users. Thank you once again for your wonderful review. Kind regards, Customer Service Team

Posted 1 year ago

“Nicola was very helpful and resolved my query the same day, thank you”

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Posted 1 year ago

“All very help full , hassle free. No numerous options and always answered quickly ne efficiently whether by phone or email.”

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Posted 1 year ago

“Excellent customer service and quick to respond”

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Posted 1 year ago

“very quick, efficient turnaround on queries”

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Posted 1 year ago

“I made my first claim from uk healthcare recently so wasn't sure what I was doing and they were very helpful and patient my claim was also successful so happy days”

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Posted 1 year ago

“They will say anything to get out of paying an absolute ridiculous service.”

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Posted 1 year ago

“Excellent service and communication. Would highly recommend to people in the future.”

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Posted 1 year ago

“Very first claim made in July and I still haven't received payment 3 months later.”

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Posted 1 year ago

“I had placed a claim on 22-09-2023 My dentist last 2 examination wason 39-04-2023 and 11-07-2023last examination My Bridge could not be fixed My normal dentist was away for long time Waited long eventually was allocated a new dentist.who started my treatment for New dentures,had gum disease treatment, tooth extraction where I had bridge sitting on.waited long .my claim was for £281:60 been put off saying send statement again as in and again. Been pushing me back forward on off .last resort told me my claim not within time frame given was 6 months due to COVID. Am very disappointed as have been contacting my union too.nothing was resolved?”

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Posted 1 year ago

“Sara replied really quickly and efficiently”

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Posted 1 year ago

Thank you so much for your exceptional 5-star rating of UK Healthcare! We appreciate your kind words and are delighted to hear that we have met your expectations. Your feedback is truly invaluable to us in our continuous mission to provide outstanding customer services. In addition, we would like to express our gratitude for highlighting Sara's prompt and efficient response. We pride ourselves on delivering timely and effective assistance, and we are thrilled that Sara's efforts made a positive impact on your experience. Once again, thank you for choosing UK Healthcare Kind Regards Customer Service Team

Posted 1 year ago

“Deb Grimshaw upgraded my account No fuss and professional”

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Posted 1 year ago

Thank you, Samantha, for taking the time to give UK Healthcare a stellar 5-star rating! We truly appreciate your positive feedback and are thrilled to hear that you had a great experience with us. Also, a special thanks for mentioning Deb Grimshaw' s exceptional service. We're glad to hear that she upgraded your account seamlessly and professionally. Rest assured that we will pass along your kind words to her. Thank you again for your support and for choosing UK Healthcare. Kind Regards Customer Service Team

Posted 1 year ago

“Great service by Sara, quick and efficient both times I had reason Ito contact her.”

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Posted 1 year ago

Thank you so much for your amazing 5-star rating of UK Healthcare! We truly appreciate your kind words and time taken to share your positive experience with us. It's fantastic to hear that you found our service great and efficient. We especially want to thank you for highlighting Sara's excellent customer assistance. She is truly dedicated to providing quick and efficient support to our valued customers, and your recognition means a lot to both her and our team. Thank you once again for your support and valuable feedback. Kind Regards Customer Service Team

Posted 1 year ago

“Sara responds quickly and efficiently and helped me with any issues or queries I've been having.”

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Posted 1 year ago

Thank you so much for your phenomenal 5-star rating of UK Healthcare! We truly appreciate your kind words and choosing us for your healthcare needs. It warms our hearts to hear that our services have been efficient and helpful to you. Sara is indeed an incredible member of our team, always ready to respond promptly and assist with any issues or queries. We feel privileged to have her dedication in ensuring your satisfaction. We are grateful for your trust in us and look forward to serving you with the same high standard of care in the future.

Posted 1 year ago

“Wonderful service and assistance as always by Sarah and Andrew”

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Posted 1 year ago

Dear Vimal, Thank you so much for giving UK Healthcare a 5-star rating! We truly appreciate your kind words and positive feedback. We are delighted to hear that you have experienced wonderful service and assistance from Sarah and Andrew. They are dedicated to providing exceptional care to our valued customers, and your recognition means a lot to us. Once again, thank you for your trust and support. We look forward to serving you again in the future. Best regards, Customer Service Team

Posted 1 year ago

“Great programme to be on, however there isn't any information on the health programme including Autisim Assesments and support this plan could offer for people like me.”

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Posted 1 year ago

“Fast response, very helpful.”

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Posted 1 year ago

Thank you so much for your fantastic 5-star review of UK Healthcare! We truly appreciate your kind words and are thrilled to hear that you had a positive experience with our services. Fast response, very helpful. These words perfectly depict our commitment to providing efficient and effective customer service to all our valued customers. We take great pride in our ability to respond promptly and offer assistance when it is needed the most. Once again, we thank you for choosing UK Healthcare! Warm regards, Customer Service Team

Posted 1 year ago

“Sara always gives fabulous service, even when the question asked is nothing to do with her”

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Posted 1 year ago

Dear Ann, Thank you so much for giving UK Healthcare a 5-star rating! We truly appreciate your kind words and support. It's customers like you who motivate us to continuously strive for excellence in our services. We are glad to hear that you had a wonderful experience with us. Sara, in particular, is an exceptional member of our team. She consistently provides fabulous service. We are extremely proud to have her on board and your praise for her dedication means a lot. Once again, thank you for taking the time to share your positive experience. Best regards, Customer Service Team

Posted 1 year ago

UK Healthcare is rated 4.6 based on 3,180 reviews