UK Healthcare Reviews

Name: UK Healthcare
Address: Westfield House, 60 Charter Row, Sheffield, United Kingdom
Rating: 4.54

4.5 Rating 3,275 Reviews

87 %

of reviewers recommend UK Healthcare

Company Reviews

Metrics

Info

4.5

Based on 3,275 reviews

Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

08000119715

Location:

Westfield House,
60 Charter Row,
Sheffield
United Kingdom
S1 3FZ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Firstly, I was not advised that you had changed your Claim Form format and the address to send in a Claim. My claim was returned by the Post Office with some documents cut through. When I complained to yourselves about the change in forms/address I was told that new forms would be sent to me. After THREE weeks I rang again asking about forms and was told to print them off the net! Why wasn't this said previously? I have now submitted a claim (on behalf of my wife) and filling it in was not as easy with the new form as it had been with the previous one. Receipts were submitted but I received an email, part of which stated "as your policy is split between a dental maintenance & dental treatment benefit we would need a breakdown to be provided which shows the treatments carried out for each receipt." This is the FIRST time this have ever been mentioned and I've held and claimed on this policy for well over 15 years! I tried ringing Customer Service but the lady was not at all helpful and the phone line at her end was very bad. I would certainly think twice before I'd recommend your company to anyone. All I wanted was a fairly simple claim sorted - consultation and scale & polish only nothing major - but you have not been helpful.”

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Posted 1 year ago

“Always very helpful and prompt responses”

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Posted 1 year ago

“Claims always processed quickly and without issues, if ever I don't send the right information they contact me immediately”

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Posted 1 year ago

“Really quick response, looked into the matter promptly and processed the claim forthwith. Excellent service, thank you”

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Posted 1 year ago

“Fast reply to my question and follow up.”

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Posted 1 year ago

“Really swift reply to my question, and answered it perfectly.”

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Posted 1 year ago

“Very prompt and helpful via email when I hadn't sent the correct information.”

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Posted 1 year ago

“Very helpful”

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Posted 1 year ago

“I have only recently become a member of UK Healthcare and so far, I must say, I am impressed. Their claims procedure is easy and their response times are very quick. They send remuneration within a couple of working days. I can't praise the company enough”

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Posted 1 year ago

“A quick responding times, quick claim processing.”

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Posted 1 year ago

“UK Healthcare were very helpful with my claim and also very courteous with their requests for information that I had missed. Would highly recommend them”

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Posted 1 year ago

“Good response and service”

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Posted 1 year ago

“Sara Leathley (Corporate Services - Key Accounts) is great to deal with. She is really efficient at coming back to you and sorting out whatever you need. Thank you Sara!”

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Posted 1 year ago

“Nicola Taylor was really helpful resolving my query. So very grateful. Thanks Nicola, you’re an asset to your organisation. Very happy.”

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Posted 1 year ago

“Great customer service received by Mark - very quick and clear response to a question I had.”

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Posted 1 year ago

“A really generous plan and submitting a claim is so easy. Any issues I've had, the UK Healthcare team have resolved in a really friendly, professional manner plus they always resolve things quickly! Very efficient. As someone with an NHS described medical background as 'muddied' , I would recommend UK Healthcare 100%”

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Posted 1 year ago

“Great service by the team , whether email/telephone. Greatly appreciated all the help provided by Sara , Andrew and the team.”

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Posted 1 year ago

“Excellent service as usual.”

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Posted 1 year ago

“Very efficient & friendly service”

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Posted 1 year ago

“Excellent customer service. Query handled quickly and with a positive outcome. Very satisfied customer.”

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Posted 1 year ago

UK Healthcare is rated 4.5 based on 3,275 reviews