How would you rate
Truly PVC Limited?
"I ordered my guttering brackets via the number on the side of the old bracket which must be about 15years old and they fit perfectly. Excellent service and if needed will definitely use them again. Thank you, John"
"Required item clearly shown. Helpful website made ordering easy."
"The agent was very helpful and informative and was very efficient in measuring and installing the replacement top window panels we had ordered from him."
"placed order late on Wednesday evening, all items arrived thursday morning by small lorry i.e. about 15 hours after placing order. bearing in mind that this was a few days before Christmas and delivery was free as the order amounted to a little over 40 pounds. I consider this to be outstanding service. many thanks and well done to truly pvc I will deal with you again."
"User friendly website, great choice of products. Ordering was easy. Delivery quick & efficient. Unfortunately, a couple of items received damaged but their customer services staff resolved it immediately, with no fuss, & I received replacements within the agreed timeframe. Excellent result & if ever I need their services again, no hesitation. Highly recommended."
"Ordered a lock on Sunday 29th of October, received feed back saying order had been dispatched and I should receive it Tuesday 31st Now 1st of Nov and still not received. Paid £1 extra for Royal Mail first class, talking to Postman its not due to be delivered today. Wasted 2 days waiting for this to be delivered."
I'm sorry to hear that at the time of writing, you were not satisfied with the service offered.
When you ordered on a Sunday and chose Royal Mail 1st Class, eBay displayed a delivery estimation, which is dependent on the day/time of purchase and service chosen. eBay gave an estimated delivery of 31st October - 2nd November. It provides this estimation as Royal Mail 1st Class is regarded a non-guaranteed 1-3 day service.
I can confirm that your package was collected the next day by Royal Mail. I trust the package, which would fit through a letterbox, arrived within this estimation.
Posted 1 month ago
"There product was first class and there free delivery was very quick"
"Ordered some items at 09.30 on a Thursday and received them next day Friday at approx. 10.00. Top notch."
"Delivery was next day driver was very helpful , would recommend anyone about this site ."
"Excellent product and great value,delivery time was bar none. Will definitely use this company again"
"perfect all round service and product buy with confidence."
"Truly PVC need to re-assess UKmail as a courier service. I was promised delivery and it failed to arrive 2-days in a row. Therefore I was forced to collect from Exeter depot (50 miles away) as my client needed the door panel urgently. Will not be ordering from this website again until I know they have ditched UKmail, product I ordered is fine, hence 3/5."
"parts came on time ,well packed,just as good as the first time i used truly pvc"
"easy simple and quick. wots more to say"
"bygiving me excellent service"
"Four basic problems with this roofing system:-
1. FortunatelyTruely PVC were very helpful and understanding when I had to ask for replacement panel as they had not obeyed the basic cutting position restrictions stated clearly on each panel. Result was panel was unusable as edges colapsed under pressure of fixing bars. Cuts were also very crudely made.
2. Panels were warped so I had to fit loads of screw down fixings to pull them flat.
3. Snap Down bars would jump out of channel every time the sun came out. I am hoping the addition of many fixing screws will resolve this..
4. Panels would creep down slope of roof as they warmed/cooled each day. Result was end caps breaking off and gap opening up in roof. Screwing down has resolved this.
5. Aluminium edging tape was very badly applied. Not folded over sides in many places. Stuck onto protective film in many places as this had not been cut back properly. Damage in several places.
I could go on to list more less serious issues, but will stop here.
Finished joj seems OK now, but would not choose this product again. Nothing like the quality of my old panels, 25 years trouble free.
On a psitive note, the thermal properties of the new panels if very good.
"Excellent product, well priced, great service !!"
"Good web site, easy ordering process and quick delivery."