Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Truly PVC Limited Reviews

4.7 Rating 2,292 Reviews

93 %

of reviewers recommend Truly PVC Limited

Company Reviews

4.7

Based on 2,292 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Truly PVC Limited:

Truly PVC Supplies specialise in the supply of uPVC conservatory, window, door and home improvement parts to the trade and public. Trade customers have a reliable partner who they can depend on. While home DIY enthusiasts purchase professional products much cheaper than found on the High Street.

Visit Website

Phone:

0161 339 4982

Email:

sales@trulypvc.com

Location:

259 Stockport Road
Ashton-under-Lyne
OL7 0NT

Write Your review

Tell us how Truly PVC Limited made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Truly PVC Limited 5 star review on 4th January 2024

Truly PVC Limited 5 star review on 2nd June 2023

Truly PVC Limited 5 star review on 5th April 2023

Truly PVC Limited 5 star review on 5th April 2023

Truly PVC Limited 5 star review on 28th February 2023

Truly PVC Limited 5 star review on 10th June 2022

Truly PVC Limited 5 star review on 11th February 2021

5

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After ordering two locks then realising one was the wrong size I was able to change my order and get a refund. Locks are good quality and service was also good. Response was quick so I have no complaints”

Posted 3 weeks ago

Thank you for taking the time to leave us a four-star review. We're glad to know that you had a positive experience with us. Your feedback is valuable, and we're always striving to improve. If there's anything specific you think we could do better, please feel free to share.

Posted 2 weeks ago

“Bought to replace a broken upvc item on conservatory.Found exact replacement on Truly PVC,which was exactly what I needed, and very quick delivery”

Posted 1 month ago

“Built in 1933,the front of my house has mock Tudor boards. Some of the pegs needed replacing so I ordered a pack of replacement pegs. No diameter was stated in the specification. When they arrived, they were 2mm too narrow, so of no use. The test of a company's customer service, is what they do about it when a complaint is raised. We talked about my complaint by email, until it became clear that when using a mobile to place an order, the mobile orientated website did hold this information, but it was several clicks away from discovery. Consequently, Truly PVC have offered to repay me when I update this review.”

Posted 1 month ago

“Ordered the cockspur handles to refresh my old windows. Brilliant, have made a huge difference and easy to install. Only thing I would say is that the screws provided are useless so had to buy different ones.”

Posted 1 month ago

It’s great to hear you had a positive experience with us. Your mention of the screws has been sent to the relevant department to investigate. Thank you for your feedback.

Posted 1 month ago

“Full marks to Truly for getting the product to me next day, its not their fault but actually the product wasnt quite right, my guess is that as this product is obsolete and Truly are getting it second source, that mabye something got lost in the translation. I made the thing fit, but it needed trimming to clip in and gaps were present requiring sealant. So got me out of the crapper for which I am grateful.”

Posted 1 month ago

“Delivery excellent packed very well but item well over priced compared to other suppliers but I needed it quickly”

Posted 2 months ago

Many thanks for taking the time to rate Truly PVC Limited with 4 stars. We greatly appreciate your feedback and are thrilled to hear that you found our delivery process excellent and the items well-packed. Your comments regarding the pricing have been noted, and we will take them into consideration for future improvements. We sincerely value your business and hope to have the opportunity to serve you again in the future.

Posted 1 month ago

“Very quick delivery, athough I had to pay for this service.”

Posted 2 months ago

Thank you so much for taking the time to rate Truly PVC Limited with 4 stars. We truly appreciate your feedback and the positive rating you have given us. We are thrilled to hear that you found our delivery service to be very quick. We understand that having to pay for this service may have been an inconvenience, but we always strive to ensure the fastest and most reliable delivery options for our customers.

Posted 2 months ago

“The delivery was so fast, and the problem solved very fast too.”

Posted 2 months ago

We are sorry to see this, I can assure you we only sell brand new items. It looks like the product may have been damaged in transit with the courier, please accept our sincere apologies on behalf of the courier. I will email you directly to resolve this for you.

Posted 2 months ago

“A truly excellent service, order my gutter brackets in the afternoon and were here the next day, well within the 3 day delivery window. The whole transaction was carried out on line, the photo presentation was excellent.”

Posted 2 months ago

“Products arrived as described. Shame about delivery, package just left outside in the rain didn’t even knock. Nice soggy envelope with my bits in.”

Posted 3 months ago

Thank you, Steve, for your 4-star rating and taking the time to share your feedback about Truly PVC Limited. We truly appreciate your support. We apologise for any inconvenience caused by the delivery. Your feedback has been duly noted, and we will take immediate measures to ensure this doesn't happen again. It is important to us that your products arrive in pristine condition and we are sorry that your package was left outside in the rain without prior notification.

Posted 3 months ago

“Returned item. Awaiting refund then reorder.”

Posted 4 months ago

“Arrived in good time one wax broken not you fault”

Posted 4 months ago

“Product, as ordered, arrived on time.”

Posted 4 months ago

Thanks for the awesome review!

Posted 4 months ago

“Express delivery. Gutter clips expensive for what they are but I was grateful that I could source them. Quality seems fine but I haven’t fitted them yet.”

Posted 4 months ago

“Lots of details and specs on the website, it was easy to order, all arrived on time and all correct, not much more you need really.”

Posted 8 months ago

“Good service, even though I got the wrong part. Tried a few times to ring customer service but no answer. However very speedy to respond by email.”

Posted 10 months ago

“Decent web site , decent product, pity it was sent by Amazon , where they just fired it over a locked gate and left it over night”

Posted 10 months ago

“easy to order. delivery too expensive Collected from warehouse”

Posted 10 months ago

“Really quick service & good postal tracking”

Posted 10 months ago

“Ordered a door panel on the web site very easy to do, the panel arrived within a few days”

Posted 1 year ago

We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!

Posted 1 year ago

«
1
2
3
4
5
»

Truly PVC Limited is rated 4.7 based on 2,292 reviews