Truly PVC Limited Reviews

Name: Truly PVC Limited
Address: Unit 2, 34 Wood Street, Openshaw, Manchester, Lancashire
Rating: 4.76

4.8 Rating 2,861 Reviews

94 %

of reviewers recommend Truly PVC Limited

Company Reviews

Metrics

Info

4.8

Based on 2,861 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Truly PVC Limited:

Truly PVC Supplies specialise in the supply of uPVC conservatory, window, door and home improvement parts to the trade and public. Trade customers have a reliable partner who they can depend on. While home DIY enthusiasts purchase professional products much cheaper than found on the High Street.

Visit Website

Phone:

0161 339 4982

Email:

sales@trulypvc.com

Location:

Unit 2, 34 Wood Street,
Openshaw,
Manchester
Lancashire
M11 2FB

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Truly PVC Limited 5 star review on 26th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have not had my items yet.”

Helpful Report

Posted 2 months ago

Thank you for sharing your feedback. We’re sorry to hear that you haven’t received your order yet. We noticed that you selected the "Collect in Person" option at checkout, which means the order is available for pickup from our store and has not been set up for delivery. Please let us know if you need any assistance with picking up your order, or if you have any other questions. We’re happy to help in any way we can. Thank you for your understanding, and we hope to see you soon!

Posted 2 months ago

“Good Morning I ordered 225 cill end caps & received 180's i wil try & attach a picture.”

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Posted 3 months ago

“The end finishers for my black window sill are really poor quality, they are just painted white end pieces which are chipped”

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Posted 7 months ago

“Quite possibly the worst packaging I ever got. I received window gaskets for my uPVC windows all tangled up and insode a cardboard box with nothing else. People wonder why people shop on Amazon.”

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Posted 1 year ago

“Items were damaged again. We have had items before and they also were damaged. Usually we get a good response but this time after two emails with pictures provided we have had no reply. We have phoned but no one has helped us. We have purchased quite a lot of items over the past few years so this is a shame.”

Helpful Report

Posted 1 year ago

Hi Rick, We are sorry to hear this. I am unable to locate an email from you. We respond to all emails within a couple of hours during working hours and within 12 hours at weekends. I am not sure which email address you have emailed. I have emailed you directly this morning asking for a photograph to resolve this as soon as possible.

Posted 1 year ago

“Paid for next day delivery but took 2 days to arrive”

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Posted 2 years ago

“The price of the goods I wanted was OK but the cost of getting it was far far to high”

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Posted 2 years ago

“Truly are fine as are your staff particularly Alex who was friendly and helpful. Tuffnells were awful and the driver lied about delivery and me signing for the item which did not occur.”

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Posted 2 years ago

“Bought products on Thursday evening. Had confirmation of order but payment still hasn't been took from my bank account and it's now Saturday. I'd ordered Thursday as delivery takes 3-5 days. I'm off work now for 5 days and need them delivered in those days. Not happy with the way this company works. Hopefully a dispatch email will arrive on Mon/Tues. Need to improve customer service with more details on your web about how long an actual internet order takes. Seems like it's quicker talking to people.”

Helpful Report

Posted 3 years ago

“After paying £18 delivery charge, I was then lied to about the goods being delivered. I waited in all day after receiving an email that stated “ your order will be delivered today. On contacting Trulypvc I was told the van had broken down. The next day the courier told me the order was never loaded onto a van. Two parts of the delivery were damaged, I had to wait a further 3 days for the replacements.”

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Posted 3 years ago

“Having had a delivery 3 days ago, I went to place another order, and the cost had tripled, and charged me for p&p twice, can't claim they're cheapest online anymore!!!”

Helpful Report

Posted 3 years ago

“Prompt processing of order but woeful lack of attention to the quality of finish on the product (window handles). One of the two ordered had chrome that was scratched and blistered. Had to send back: waste of time, effort, and postage.”

Helpful Report

Posted 3 years ago

“Came with a flaw and the end I can’t see how this was missed if items are checked properly when wrapping. Luckily it was a few inches long so I have managed to cut this bit off”

Helpful Report

Posted 3 years ago

“I paid for faster delivery however when they arrived the invoice stated Nickel (as ordered) however the bag contained brass locks. First chap I spoke to was very helpful said he’d try to get the correct ones out that day but after that staff didn’t seem interested…. Said couldn’t dispatch that day and they’d arrive Saturday or Monday.,,,( disinterested)…not impressed!!”

Helpful Report

Posted 3 years ago

“Great product but it took 3 deliveries to get it right totally unorganised delayed fitting 2 weeks”

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Posted 3 years ago

“Poor ‘tracking service’ with meaningless information as not updated in a timely fashion and leaves receipient unsure when delivery will be made as Tracking information showing ‘out for delivery’ all day but nothing arrived.”

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Posted 4 years ago

“Cannot contact them, their line just cuts off after 1330. No update on express delivery ordered by courier and No apparent care toward the customer. All I wanted to know was my item in stock and had it been despatched and the tracking number. Nothing from this company by return. I just need the goods to progress a job, please......”

Helpful Report

Posted 4 years ago

“Delivery 7 working days not 3 to 5. Goods dumped on drive, not even a knock on the door to alert me of delivery. Goods absolutely filthy, will have to clean before fitting.”

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Posted 4 years ago

“Pretty rude on the phone, with not even answering in a professional manor. Sent item late. Could not/would not provide proof of postage. Will not use this company again.”

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Posted 5 years ago

“speedy delivery, but was missing fitting instructions and some fittings (wood screws, plastic washers, ridge flashing trim screws). The bag containing the fixings had holes / was split that may have accounted for the missing items.”

Helpful Report

Posted 5 years ago

Hi, John, We're sorry to hear your order was missing some of the fixings. I will get a complete pack sent out to you straight away and email the fitting instructions over to you. If you are retro-fitting the ridge kit onto a non-Ultraframe conservatory, some steps and components will not be required. Don't hesitate to call us for more installation advice, if required! Best regards, Luke

Posted 5 years ago

Truly PVC Limited is rated 4.8 based on 2,861 reviews