Truly PVC Limited Reviews

Name: Truly PVC Limited
Address: Unit 2, 34 Wood Street, Openshaw, Manchester, Lancashire
Rating: 4.78

4.8 Rating 3,460 Reviews

97 %

of reviewers recommend Truly PVC Limited

4.8

Based on 3,460 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Truly PVC Limited:

Truly PVC Supplies specialise in the supply of uPVC conservatory, window, door and home improvement parts to the trade and public. Trade customers have a reliable partner who they can depend on. While home DIY enthusiasts purchase professional products much cheaper than found on the High Street.

Visit Website

Phone:

0161 339 4982

Email:

sales@trulypvc.com

Location:

Unit 2, 34 Wood Street,
Openshaw,
Manchester
Lancashire
M11 2FB

Write Your review

Tell us how Truly PVC Limited made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Truly PVC Limited 5 star review on 12th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We cannot leave a true feed back as to the quality of the sample as we still haven't received it from the Rolay Mail.”

Helpful Report

Posted 2 months ago

Thank you for your feedback. I have emailed you directly so we can look into this and resolve the issue for you as quickly as possible. As this appears to be a Royal Mail delivery issue, I would appreciate your cooperation so we can investigate and ensure you receive your sample.

Posted 2 months ago

“I placed an order on 21st August and received a call 22nd to tell me you were restocking 18mm with 16mm facia and would call back next week when restocked. No call received up to Wed 3rd Sept when I came in to see chase order. Order was processed at that time and it wasn't until I got it to site and began cutting the facia, realised I have been given the wrong board. I ordered a 16mm facia and have been given a 9mm. As a consequence I have had to do extra work pack out to required depth with 9mm ply. I have also been charged for 16mm board and got 9mm. Please refund the difference. Tony Holland - 07990504133”

Helpful Report

Posted 11 months ago

Thank you for your feedback. We sincerely apologise for the picking error that occurred in our warehouse and the inconvenience this has caused. We have already reimbursed the difference in cost for the incorrect board, and as a gesture of goodwill, we have also issued an additional partial refund of your order value to compensate for the extra work and inconvenience. We always aim to provide the highest level of service and are sorry that we fell short on this occasion. We truly appreciate your understanding, and if you feel able to amend your feedback following this resolution, it would be greatly appreciated. If there is anything further we can assist you with, please do not hesitate to get in touch.

Posted 4 months ago

“In store experience what's very good, however product took a week to come and the screws were very poor qualit keep round off had to buy new screws.”

Helpful Report

Posted 1 year ago

I'm sorry to hear that you have received a damaged item and would like to rectify this for you as quickly as possible, please could you send me a picture of the damaged item, so I am able to report this to our dispatch department and resolve this for you?

Posted 4 months ago

“Advert for cylinder lock stated 5 keys. I bought 2 similar locks but was sent only 6 keys in total. When I contacted Customer Service I was told that if 2 similar locks are bought only 6 keys are given, 3 for each. Ridiculous and very misleading advertisement. Only buy 1 and you will get 5 keys.”

Helpful Report

Posted 1 year ago

Thank you for your order and for taking the time to share your feedback. I’m sorry to hear that you’re not happy with your purchase, and I’d really like to help resolve this for you. You mentioned: “Advert for cylinder lock stated 5 keys. I bought 2 similar locks but was sent only 6 keys in total. When I contacted Customer Service I was told that if 2 similar locks are bought only 6 keys are given, 3 for each. Ridiculous and very misleading advertisement. Only buy 1 and you will get 5 keys.” I just wanted to clarify that the product listing does state: “Orion cylinders are supplied with 5 keys as standard, or 6 with a keyed-alike pair.” This means that when locks are ordered as a keyed-alike set (i.e., both locks operating on the same key), a total of 6 keys are provided—3 for each cylinder, all working with the same key profile. If there’s something on the listing you feel is unclear or misleading, I’d really appreciate it if you could point it out. We’re always looking to improve the way we present information, and your input would be very helpful. Looking forward to your reply so we can get this sorted for you.

Posted 4 months ago

“I have not had my items yet.”

Helpful Report

Posted 1 year ago

Thank you for sharing your feedback. We’re sorry to hear that you haven’t received your order yet. We noticed that you selected the "Collect in Person" option at checkout, which means the order is available for pickup from our store and has not been set up for delivery. Please let us know if you need any assistance with picking up your order, or if you have any other questions. We’re happy to help in any way we can. Thank you for your understanding, and we hope to see you soon!

Posted 1 year ago

“Good Morning I ordered 225 cill end caps & received 180's i wil try & attach a picture.”

Helpful Report

Posted 1 year ago

“The end finishers for my black window sill are really poor quality, they are just painted white end pieces which are chipped”

Helpful Report

Posted 1 year ago

“Quite possibly the worst packaging I ever got. I received window gaskets for my uPVC windows all tangled up and insode a cardboard box with nothing else. People wonder why people shop on Amazon.”

Helpful Report

Posted 2 years ago

“Items were damaged again. We have had items before and they also were damaged. Usually we get a good response but this time after two emails with pictures provided we have had no reply. We have phoned but no one has helped us. We have purchased quite a lot of items over the past few years so this is a shame.”

Helpful Report

Posted 2 years ago

Hi Rick, We are sorry to hear this. I am unable to locate an email from you. We respond to all emails within a couple of hours during working hours and within 12 hours at weekends. I am not sure which email address you have emailed. I have emailed you directly this morning asking for a photograph to resolve this as soon as possible.

Posted 2 years ago

“Paid for next day delivery but took 2 days to arrive”

Helpful Report

Posted 4 years ago

“The price of the goods I wanted was OK but the cost of getting it was far far to high”

Helpful Report

Posted 4 years ago

“Truly are fine as are your staff particularly Alex who was friendly and helpful. Tuffnells were awful and the driver lied about delivery and me signing for the item which did not occur.”

Helpful Report

Posted 4 years ago

“Bought products on Thursday evening. Had confirmation of order but payment still hasn't been took from my bank account and it's now Saturday. I'd ordered Thursday as delivery takes 3-5 days. I'm off work now for 5 days and need them delivered in those days. Not happy with the way this company works. Hopefully a dispatch email will arrive on Mon/Tues. Need to improve customer service with more details on your web about how long an actual internet order takes. Seems like it's quicker talking to people.”

Helpful Report

Posted 4 years ago

“After paying £18 delivery charge, I was then lied to about the goods being delivered. I waited in all day after receiving an email that stated “ your order will be delivered today. On contacting Trulypvc I was told the van had broken down. The next day the courier told me the order was never loaded onto a van. Two parts of the delivery were damaged, I had to wait a further 3 days for the replacements.”

Helpful Report

Posted 4 years ago

“Having had a delivery 3 days ago, I went to place another order, and the cost had tripled, and charged me for p&p twice, can't claim they're cheapest online anymore!!!”

Helpful Report

Posted 4 years ago

“Prompt processing of order but woeful lack of attention to the quality of finish on the product (window handles). One of the two ordered had chrome that was scratched and blistered. Had to send back: waste of time, effort, and postage.”

Helpful Report

Posted 4 years ago

“Came with a flaw and the end I can’t see how this was missed if items are checked properly when wrapping. Luckily it was a few inches long so I have managed to cut this bit off”

Helpful Report

Posted 4 years ago

“I paid for faster delivery however when they arrived the invoice stated Nickel (as ordered) however the bag contained brass locks. First chap I spoke to was very helpful said he’d try to get the correct ones out that day but after that staff didn’t seem interested…. Said couldn’t dispatch that day and they’d arrive Saturday or Monday.,,,( disinterested)…not impressed!!”

Helpful Report

Posted 4 years ago

“Great product but it took 3 deliveries to get it right totally unorganised delayed fitting 2 weeks”

Helpful Report

Posted 4 years ago

“Poor ‘tracking service’ with meaningless information as not updated in a timely fashion and leaves receipient unsure when delivery will be made as Tracking information showing ‘out for delivery’ all day but nothing arrived.”

Helpful Report

Posted 5 years ago

Truly PVC Limited is rated 4.8 based on 3,460 reviews