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Truly PVC Limited Reviews

4.7 Rating 2,289 Reviews

94 %

of reviewers recommend Truly PVC Limited

Company Reviews

4.7

Based on 2,289 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Truly PVC Limited:

Truly PVC Supplies specialise in the supply of uPVC conservatory, window, door and home improvement parts to the trade and public. Trade customers have a reliable partner who they can depend on. While home DIY enthusiasts purchase professional products much cheaper than found on the High Street.

Visit Website

Phone:

0161 339 4982

Email:

sales@trulypvc.com

Location:

259 Stockport Road
Ashton-under-Lyne
OL7 0NT

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Truly PVC Limited 5 star review on 4th January 2024

Truly PVC Limited 5 star review on 2nd June 2023

Truly PVC Limited 5 star review on 5th April 2023

Truly PVC Limited 5 star review on 5th April 2023

Truly PVC Limited 5 star review on 28th February 2023

Truly PVC Limited 5 star review on 10th June 2022

Truly PVC Limited 5 star review on 11th February 2021

5

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately they keys did not fit the window locks”

Posted 1 week ago

Thank you for your order and feedback, there are hundreds of different window keys and window keys, a lot look very similar. We cannot be responsible for the wrong key being ordered. You are more than welcome to return the keys back to us for a full refund.

Posted 1 week ago

“we are really happy with the price of the product, but the attitude of the counter assistant when we collected it was not very pleasant, bordering on arrogant.”

Posted 1 month ago

“So 2.5m for £31. I could have got 5 m from you via Amazon for £16 ( although not next day which doesn't bother me !)”

Posted 2 months ago

“No comment to make at this moment in time, maybe later but don't hold your breath”

Posted 1 year ago

Hi, Thank you for your recent order! I can see from the tracking and GPS that you received your items on time, with next day delivery. We hope the silicone has been able to complete the job in which it was intended for. If you have any problems or if you would like to discuss your order further, please contact us directly, through our customer service email. Kind Regards, Kim

Posted 1 year ago

“Good range of products, fall down on customer service”

Posted 1 year ago

“Arrived on time good quality but bolts with item too short and still not found any locally to fit”

Posted 2 years ago

“Service great but product was damaged on the edge luckily I’m having to cut the item down to fit the aperture but if the item was quantity controlled before it left you shouldn’t have sent it, especially when the corner protection was put over the damage”

Posted 2 years ago

“My previous orders were delivered with no problem. But this order I can't track.”

Posted 3 years ago

“happy with gutter brackets being sent BUT don`t do next day delivery as not worth paying the extra as they wont Guarantee delivery better of doing standard delivery”

Posted 3 years ago

“Price was good , stock items delivered very promptly, however not advised there was a 10 day lead time on certain products”

Posted 4 years ago

“Road pins ordered on 2nd December, arrived on the 17th. Not good. However, their communications were quite good. They said the courier tried the deliver several times but I received no card through the door, no email or texts. Very strange.”

Posted 4 years ago

“Happy with the gutter end and seals that were supplied, but they took 2 weeks to arrive (UK - not International) and when I emailed to query whether my order had been dispatched, I had no response. Not great dispatch time or communication.”

Posted 4 years ago

“Product arrived on time however when I opened the parcel three days later to do the job the product was damaged but could not have been damaged in transit as the way it was packaged, luckily I had enough length in product to progress the job, other than this all was good and would recommend.”

Posted 4 years ago

“Sent the wrong stock to me, honest mistake resolved without hassle, wouldn't put me off using again.”

Posted 5 years ago

“I bought a window board + 2 end caps The board exactly met my requirements - I actually only needed one end cap but bought 2 due to wrong info provided by sales staff My delivery should have arrived Thursday - on Friday PM it had not even though the courier tracker advised on the van. I rang truly who rang the courier only to be told the board had broke. Eventually i got it Tuesday lunchtime. Mixed response from the 2 people I spoke to at Truly - one was very good, the other is in need of some customer care training. Courier (UK Mail) obviously not good at communication - but the lad who eventually delived couldn't have been nicer”

Posted 5 years ago

“Good product. missed out an important set of items of which i needed to start the job. This meant that i had to delay the work with the materials until they arrived.”

Posted 5 years ago

“Truly PVC need to re-assess UKmail as a courier service. I was promised delivery and it failed to arrive 2-days in a row. Therefore I was forced to collect from Exeter depot (50 miles away) as my client needed the door panel urgently. Will not be ordering from this website again until I know they have ditched UKmail, product I ordered is fine, hence 3/5.”

Posted 6 years ago

“Product quality very good but purchas spoiled by the delivery time given a 48 hour slot and the delivery made at the end of this slot”

Posted 7 years ago

“Level of service purely depends on who you deal with. None return of calls, delay on quotes not unusual. However if fortunate enough to deal with a member of staff called Tony then things tend to happen faster, and as promised.”

Posted 7 years ago

“Hi my name is Mr J Garratt, I have ordered several items from truly pvc limited, and the service has been first class. Thank you.”

Posted 7 years ago

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Truly PVC Limited is rated 4.7 based on 2,289 reviews