Truly PVC Limited Reviews

Name: Truly PVC Limited
Address: Unit 2, 34 Wood Street, Openshaw, Manchester, Lancashire
Rating: 4.76

4.8 Rating 2,931 Reviews

97 %

of reviewers recommend Truly PVC Limited

Company Reviews

Metrics

Info

4.8

Based on 2,931 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Truly PVC Limited:

Truly PVC Supplies specialise in the supply of uPVC conservatory, window, door and home improvement parts to the trade and public. Trade customers have a reliable partner who they can depend on. While home DIY enthusiasts purchase professional products much cheaper than found on the High Street.

Visit Website

Phone:

0161 339 4982

Email:

sales@trulypvc.com

Location:

Unit 2, 34 Wood Street,
Openshaw,
Manchester
Lancashire
M11 2FB

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Truly PVC Limited 5 star review on 12th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“your serivce is perfect but your courier service is awful. We stil havent received the barrel, we received an email to say it had been delivered but it hasnt been delivered to us so no idea where it is.”

Helpful Report

Posted 1 week ago

Thank you for your feedback, and we're very sorry to hear about the issues you've experienced with the courier. While we’re pleased to hear you were happy with our service, we completely understand how frustrating it is when a delivery doesn’t arrive as expected. Please accept our sincere apologies for the inconvenience caused. As mentioned in my email last week, we are more than happy to reimburse your delivery cost as a gesture of goodwill. Thank you again for bringing this to our attention, and please don’t hesitate to get in touch if there’s anything further we can assist with.

Posted 6 days ago

“You are good to deal with online, but your delivery service is absolute rubbish. The parcel has been with them over 48 hours and I still haven’t got it.”

Helpful Report

Posted 3 weeks ago

“Hi I’ve returned a lock 2 weeks ago and haven’t received any update or response yet”

Helpful Report

Posted 3 weeks ago

“I never received the item, I have emailed customer service and made a few phone calls, sent order number and yet no one has apologised, no one has looked into it , but happily keeping my money. Will not recommend such a poor company. Save yourself the hassle of chasing them for your money, just don’t buy from them.0 would have been a better rating but there are no such option.”

Helpful Report

Posted 5 months ago

“Never received the order”

Helpful Report

Posted 7 months ago

We are sorry to hear this, I have tried to contact you on Tuesday and again today but we have had no response. We would like to try and resolve this issue for you as soon as possible.

Posted 7 months ago

“The product did not straighten to border the skirting board. It was curved. The adhesive was very light. It was not strong to stay firm. It lifted up very quickly. It did not stay put. I had to throw it away. It was of no good use.”

Helpful Report

Posted 8 months ago

We are sorry to hear this, we do advise that the cleaner the surface, the neater and more secure the fit. Consider also that warming the tape is advised, and that some situations may benefit from additional adhesive. Feel free to contact us via email or phone and we will be happy to help resolve this for you.

Posted 8 months ago

“I wrote to you about my second order that I ordered the wrong handles and you never got back to me so I am not pleased with your service.”

Helpful Report

Posted 8 months ago

We are sorry to hear this, I have tried to locate your emails and cannot locate any emails in our mailboxes? I have emailed you to try and resolve this. Alternatively you can give us a call to discuss further.

Posted 8 months ago

“HAVEN'T RECEIVED THE ORDER YET!!!!... 8 DAYS LATER !!!!!......”

Helpful Report

Posted 8 months ago

We are sorry to hear this, I can see your order has now been delivered. Apologies for the delay and any inconvenience this may have caused. The driver was stuck in traffic hence the day delay, sorry we wasn't informed to let you know.

Posted 8 months ago

“Trulypvc supply and delivery pvc items. My initial over night delivery never arrived. A second repeat delivery for 24 parts was delivered yesterday, 10 days later, unfortunately 17 were missing and 7 were the incorrect. I have therefore paid for a few items that have not been ordered. You can make your own judgement, TRULY unprofessional.”

Helpful Report

Posted 10 months ago

Please accept our sincere apologies for the none delivery, it would appear the courier has left us both down on this occasion, sorry. We have tried to contact you several times this week to try and resolve this with no response. Please can you send photographs therefore I can rectify this for you straight away. I need to investigate what went wrong so that you can make things right as quickly as possible for you.

Posted 10 months ago

“Very disappointed with this. Did not stick and had to be thrown away”

Helpful Report

Posted 10 months ago

We are sorry to hear this, did you watch our YouTube installation video? Do consider also that warming the tape is advised, and that some situations may benefit from additional adhesive. Feel free to give us a call or email and we will be happy to help resolve this for you.

Posted 10 months ago

“Be careful, if by any chance you have ordered the wrong item, you will be charged postage out to you and for the return back to them for a refund. Most places will offer you a free return, but not this company and their words were we cant to nothing about it! So much for their saying on the invoice, "We hate to disappoint and will do everything we can to satisfy you!" Well that was a total lie.”

Helpful Report

Posted 10 months ago

Hi, I am sorry to hear you are disatisfied with our return policy. While we always aim to please, regrettably, it is not viable for us to offer free returns, as we work on very low margins. In future, I would urge you to check a company's return policy before you purchase from them, so you know where the company stands with free returns, etc. That way, you can make an informed decision on whether or not you choose to purchase from them. In line with our T&Cs and your statutory rights, you are entitled to a full refund (including outbound postage) upon your order's return. I would, therefore, urge you to return the item to us. Using our Royal Mail Tracked Returns service, it will cost just £3.50, which we will deduct from your final refund. Should you require assistance ordering the correct door handle, we are more than happy to help. Please reach out to our sales team via either phone or email. Best regards, Luke

Posted 10 months ago

“Ordered window sills arrived damaged informed immediately excepted liability keep promising to collect and refund chasing daily but to no avail will escalate with credit card company”

Helpful Report

Posted 11 months ago

We are sorry to hear you are not happy, we did collect the items free of charge and issued you a full refund as requested. The returns department confirmed the damage was very minimal compared to the photographs sent via email.

Posted 10 months ago

“Item came marked as if correct size sent but incorrect size locks provided in the package Had to pay to return myself & still no refund in my account & refused to swap out for correct items so paid delivery, paid return & no refund or items. Massive fail”

Helpful Report

Posted 1 year ago

Hi, I am very sorry to hear you are not satisfied with your order. After providing our customer service team with photos, the item you received was found to be correct - you simply ordered the wrong size. Should the item have arrived incorrect, we would have immediately dispatched a replacement to you and collected the original item free of charge. Your return was received yesterday and refunded earlier today; however, it can take up to 5 working days for this to show up in your account. The return amount includes your outbound postage in accordance with the CCR. Best regards, Luke

Posted 1 year ago

“Wanted a Marley classic RCA510 30% external corner, spoke on the phone before ordering on line and got a RCA511 which didn’t fit”

Helpful Report

Posted 1 year ago

Unfortunately you have ordered the wrong item. The code you have provide is for a RCA510W – 150 degree external corner, you have ordered a Marley Classic 135° Ext. Corner – White - RCA511W.

Posted 10 months ago

“Roof felt support- bend, poor quality easy to break . Thay are looking like go up and down- for me unfortunately rubish. Customer service want me too prof that. When I did that say isover 30 days to resend or refound. Avoid please waste your money 💰”

Helpful Report

Posted 1 year ago

Unfortunately, as the issue has been reported over 30 days after the item was delivered, regrettably, we must assume that the issue has occurred after delivery and while the item has been in storage, during handling or supplementary transport. Customers are expected to check over the item soon after receipt and report any issues immediately. As this has not been observed, unfortunately, this order cannot be considered for replacements.

Posted 10 months ago

“Hi,your website is stupid. I ordered window sill 2x1m, which probably I thought means 2m because that's the size of my window, and you send me 2 pieces of 1m. Can I send it back?”

Helpful Report

Posted 1 year ago

I can see you have ordered 2 x Window Board Capping Cover (1m) - 250mm, therefore we have sent the correct items. We did advise you to send the items back to us for a full refund as you ordered incorrectly.

Posted 10 months ago

“Hello, I have ordered a sample of English Oak skirting board, unfortunately delivery came with plain white colour. On this basis, disappointing experience.”

Helpful Report

Posted 1 year ago

Please accept our sincere apologies for the picking error. I can see you have reordered therefore I will issue you a full refund for the original order. Sorry once again, the packer must have been having a bad day, apologies.

Posted 1 year ago

“I phoned as I am a lady of 80yrs and not good on my iPad as I couldn’t see where to order and the man who I spoke to was most unhelpful. I went through Amazon and no problem .”

Helpful Report

Posted 1 year ago

We are sorry to hear this, please accept our sincere apologies. As we are an e-commerce company, we do have a minimum spend over the phone.

Posted 10 months ago

“Ordered skirting boards last week, they were due to arrive last week, nothing appeared, no tracking number, nothing. Called yesterday to be told they weren't in stock, and not sure when they would be in stock. Would have been nice for the suppliers/ truly PVC to have said that upon ordering or even an email sent after the order was placed, rather than taking our money and nothing... Will not buy from here again, or try to order from here.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to provide us with your feedback about your recent experience with Truly PVC Limited. We would like to offer our sincerest apologies for the inconvenience and frustration you encountered with your order of skirting boards. It is certainly not the level of service we strive to provide our customers. We understand how important it is to receive accurate information and updates regarding orders, and we deeply regret any miscommunication or lack of transparency. Your feedback has highlighted a key issue that we need to address - better communication and proactive updates. We fully understand the importance of informing customers about stock availability and order status. We are actively working on implementing measures to ensure that this does not happen again in the future. We genuinely regret the negative impression this experience may have left. At Truly PVC, we are committed to improving and providing the best customer service possible. Once again, thank you for bringing this to our attention. Your feedback is invaluable to us, and we hope to have the opportunity to serve you better in the future.

Posted 1 year ago

“Poor quality and the service is absolutely awful avoid this company is wasting money and time! They supposed to refund the amount and they didn’t refund it! Shame on them! Very disappointed Avoid!”

Helpful Report

Posted 1 year ago

We are sorry to hear you are not happy, please accept our sincere apologies. Your refund has been issued in full. Unfortunately, we do not offer a free returns service. I have tried to contact you on multiple occasions to try and resolve this with no response as yet.

Posted 1 year ago

Truly PVC Limited is rated 4.8 based on 2,931 reviews