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Truly PVC Limited Reviews

4.7 Rating 2,292 Reviews

93 %

of reviewers recommend Truly PVC Limited

Company Reviews

4.7

Based on 2,292 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Truly PVC Limited:

Truly PVC Supplies specialise in the supply of uPVC conservatory, window, door and home improvement parts to the trade and public. Trade customers have a reliable partner who they can depend on. While home DIY enthusiasts purchase professional products much cheaper than found on the High Street.

Visit Website

Phone:

0161 339 4982

Email:

sales@trulypvc.com

Location:

259 Stockport Road
Ashton-under-Lyne
OL7 0NT

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Truly PVC Limited 5 star review on 4th January 2024

Truly PVC Limited 5 star review on 2nd June 2023

Truly PVC Limited 5 star review on 5th April 2023

Truly PVC Limited 5 star review on 5th April 2023

Truly PVC Limited 5 star review on 28th February 2023

Truly PVC Limited 5 star review on 10th June 2022

Truly PVC Limited 5 star review on 11th February 2021

5

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Roof felt support- bend, poor quality easy to break . Thay are looking like go up and down- for me unfortunately rubish. Customer service want me too prof that. When I did that say isover 30 days to resend or refound. Avoid please waste your money 💰”

Posted 2 days ago

“Hi,your website is stupid. I ordered window sill 2x1m, which probably I thought means 2m because that's the size of my window, and you send me 2 pieces of 1m. Can I send it back?”

Posted 2 months ago

“Hello, I have ordered a sample of English Oak skirting board, unfortunately delivery came with plain white colour. On this basis, disappointing experience.”

Posted 2 months ago

Please accept our sincere apologies for the picking error. I can see you have reordered therefore I will issue you a full refund for the original order. Sorry once again, the packer must have been having a bad day, apologies.

Posted 2 months ago

“I phoned as I am a lady of 80yrs and not good on my iPad as I couldn’t see where to order and the man who I spoke to was most unhelpful. I went through Amazon and no problem .”

Posted 3 months ago

“Ordered skirting boards last week, they were due to arrive last week, nothing appeared, no tracking number, nothing. Called yesterday to be told they weren't in stock, and not sure when they would be in stock. Would have been nice for the suppliers/ truly PVC to have said that upon ordering or even an email sent after the order was placed, rather than taking our money and nothing... Will not buy from here again, or try to order from here.”

Posted 3 months ago

Thank you so much for taking the time to provide us with your feedback about your recent experience with Truly PVC Limited. We would like to offer our sincerest apologies for the inconvenience and frustration you encountered with your order of skirting boards. It is certainly not the level of service we strive to provide our customers. We understand how important it is to receive accurate information and updates regarding orders, and we deeply regret any miscommunication or lack of transparency. Your feedback has highlighted a key issue that we need to address - better communication and proactive updates. We fully understand the importance of informing customers about stock availability and order status. We are actively working on implementing measures to ensure that this does not happen again in the future. We genuinely regret the negative impression this experience may have left. At Truly PVC, we are committed to improving and providing the best customer service possible. Once again, thank you for bringing this to our attention. Your feedback is invaluable to us, and we hope to have the opportunity to serve you better in the future.

Posted 3 months ago

“Poor quality and the service is absolutely awful avoid this company is wasting money and time! They supposed to refund the amount and they didn’t refund it! Shame on them! Very disappointed Avoid!”

Posted 4 months ago

We are sorry to hear you are not happy, please accept our sincere apologies. Your refund has been issued in full. Unfortunately, we do not offer a free returns service. I have tried to contact you on multiple occasions to try and resolve this with no response as yet.

Posted 4 months ago

“Wrong item sent !!”

Posted 4 months ago

We are sorry to hear this, feel free to send a photograph of the wrong item and we will resolve this for you ASAP.

Posted 4 months ago

“The measurements of the cylinder locks are not defined at all. Just got "Size". How customer will know which side is External and which one is Internal.”

Posted 5 months ago

“terrible delivery by Yodel who left my package of lead roll on the entrance to my drive the other side of my unlocked five bar wooden gate!!! I asked for there package to be left by the house or to neighbours not by the road where anyone could have stopped and picked up the Lead roll. Fortunately it wasn't stolen.”

Posted 5 months ago

“No delivery to Northern Ireland.”

Posted 6 months ago

Hi, I am very sorry we were unable to deliver your desired products to Northern Ireland. We stock goods up to 6m long, including roofs, and it is not always viable to send over the water. All products under 1.2m are shipped anywhere in the UK. Please contact us via email for prices. Best regards, Luke

Posted 5 months ago

“Very poor customer service. Ordered products on a 3-5 working day lead time, chased delivery up to be told the stock is due into them 11/9 and will be delivered 12/9. The products did not arrive on 12/9, contacted customer services to be told delivery would now be 19/9.”

Posted 7 months ago

“I bought a cylinder lock which came the wrong size, they advised me to buy another of the correct size and return the wrong lock for a full refund. I did only to get a message to say they could not send a refund as the keys were missing. This was rubbish as I never removed the keys from the box, just the cylinder lock to check against the one I was replacing. Once checked I returned to the box, I messaged them and they wanted a photo against a tape, so I removed the cylinder once more replacing it back into the box. At no point did I remove the keys from the box. However they said they could not refund, therefore they were either l not telling the truth or there was no keys in the box! Personally I do not trust them and would advise no one to use them, they have cost me for two locks and only one I have been able to use. AVOID THIS COMPANY LIKE THE PLAGUE!”

Posted 7 months ago

“Customer service is shocking at this place! I was promised next day delivery , and this never happened 4 days in and still no delivery and been called a liar by a customer service representative even though the notes on their system quite clearly state that I was promised next day delivery (confirmed over the phone by another customer service representative)”

Posted 7 months ago

“Avoid at all costs as business is run by crooks”

Posted 7 months ago

“Order placed on 2nd of August been told twice different delivery days and still not arrived. This is now caused delays with the builders. I would suggest using a different supplier than wasting time and money with these guys. £10 delivery fee refund does not compensate the delay this has now caused. Now been told driver hasn't finished deliveries and will be delivered Monday. Such poor service.”

Posted 8 months ago

“Really poor service. The goods arrived damaged, so they offered a small discount. I asked for a refund and this was agreed, and they said that they would arrange collection. for the last 12 days I have been promised collection, and now emails have dried up. Do not trust this compamy, they have over £200 of my money and all I have is damaged goods that I can't use”

Posted 10 months ago

“If you look through some of these reviews even some of the good ones point to mistakes. Firstly delivery was late without updates. They then sent me out items that I required for a bank holiday weekend install. However the order was completely wrong. This was 4.2m planks so not a small parcel and yet they asked me, and continue to ask me, to store it whilst they wait for their delivery centre to open (which was shut for a week apparently). Meanwhile they will also not refund me my money. And I have additional expense of having to recruit people to do the job now as I had booked out that weekend. Really poor service.”

Posted 10 months ago

“I would not use these people again if you paid me to do so. They make promises of delivery times that they cannot stick too. My own fault I had a builder booked for the two day install instead of waiting for the delivery to have taken place. Guess I just trusted them, Still trying to recover the funds I spent with them. They have an odd policy of you have to wait for the delivery, then refuse it (so you have to be there to refuse it) before they will refund you. I'm sure many people just give in and use the products once they arrive, thus meaning they do not have to give a refund. I returned parcel 2 of 2 today. and will wait with bated breath to see what happens next.”

Posted 10 months ago

“Ordered parts for roof over a week ago, phoned them yesterday to get a date for delivery, was told would be delivered this afternoon ,still nothing. The job has been held up by two days now. :((”

Posted 11 months ago

“TRULY PVC NEVER SENT MY ORDER. REQUESTED REFUND”

Posted 1 year ago

Hi, I am very sorry to hear you have not received your order. Unfortunately, we are unable to find an order - or any previous communication - from you using your order number and email address. Please contact me as soon as possible, via phone or email, so I can get this rectified for you. Best regards, Luke

Posted 1 year ago

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Truly PVC Limited is rated 4.7 based on 2,292 reviews