Login
Start Free Trial Are you a business? Click Here

Trade Wetrooms Reviews

4.4 Rating 1,799 Reviews
85 %
of reviewers recommend Trade Wetrooms
Company Reviews Metrics Info
4.4
Based on 1,799 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 84%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Read Trade Wetrooms Reviews

About Trade Wetrooms:

Trade price wet rooms, everything you need for DIY wet room projects, Nationwide Next day delivery, Order Online or Call our Wet Room Specialists!

Visit Website

Phone:

01235 608 843

Email:

customer.services@tradewetrooms.com

Location:

17 Blacklands Way,
17 Blacklands Way
Abingdon
OX14 1DY

Write Your review

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
J Matthews
Verified Reviewer
“Ordered an Impey shower tray, paying extra for next day delivery, for £456. The only item delivered was a small drain pipe and cover. The company have refused to refund my money saying the order was dispatched but are unable to provide any courier tracking information. Having read other reviews, it looks like providing a small relatively cheap part of a large order is a common occurrence, in order to state that the order was dispatched. Avoid this company.”
Helpful Report
Posted 3 years ago
Deborah Morris-Thomas
Verified Buyer
“I rang last week and the order was confirmed so should have received the items at least by Friday 23rd June. Still not received. The original order was placed on 16th June order #35650 > can you please chase delivery of our items . I have also tried ringing this morning and no reply”
Helpful Report
Posted 3 years ago
TERRY
Unverified Reviewer
“Needed to speak to someone about the delivery tried phoning all morning 3 or 4 times was on hold each time until it timed out after 5 mins each time. The product may be good to early to say as only receive part delivery. Customer service so far very poor.”
Helpful Report
Posted 3 years ago
Richard Kirby
Verified Buyer
“I am still waiting for my shower tray, drain, and grate having ordered it over a week ago. The phone is never answered and emails are replied to intermittently. I have gone to extraordinary lengths to get a response and having been told they were dispatched four days ago (supposed to be 1-2 working days) nothing has arrived and I cannot get an answer from anyone as to where it is.”
Helpful Report
Posted 3 years ago
Tom Wiltshire
Verified Reviewer
“Tin pot outfit, happy to take money then no customer support, delivered the completely wrong tray, phones don’t work or they don’t answer on purpose, avoid at all costs worth paying little bit more”
Helpful Report
Posted 3 years ago
Thomas O’Shea Brown
Verified Buyer
“Absolutely appalling! Wish I had paid more attention to the reviews all over the internet. Part delivered and also late. Stock pictures on website are misleading. Regret fully using this company.”
Helpful Report
Posted 3 years ago
Anonymous
Unverified Reviewer
“Trade Wet rooms are beyond incompetent. My own experience is completely at odds with the reviews I have read which are clearly visible. Trade wet rooms attempted to deliver two nuance boards on five separate occasions. On each occasion one of the boards was warped. Follow up telephone calls, when answered, where unproductive, their staff blaming suppliers and the delivery company. The delivery driver, on the sixth attempt, stated no one was at the property and sent a photo of him pushing a piece of card through the letter box as evidence he attempted to make delivery. (I am unconvinced he knocked on the door or rang the door bell!) My trade-person was at the property all day. The disruption to the bathroom refurb has been considerable, not to mention the additional costs involved. Trade Wetrooms do not offer any compensation. At one stage I offered to drive and collect the outstanding board myself, £80 of diesel and half day of my time would probably still work out cheaper than paying trade people to wait around for Trade Wetrooms!!! Look elsewhere would be my advice.”
Helpful Report
Posted 3 years ago
Anonymous
Verified Reviewer
“Ordered and the delivery was left outside on a public footpath. Made contact and no apology. Needed for the weekend. Replacement was sent and no tracking then was delivered Monday so too late. I refused delivery and am still waiting for my refund. I imagine I will have to chase this again and then eventually raise a charge back with my bank due to the poor customer service.”
Helpful Report
Posted 3 years ago
David Cherry
Verified Buyer
“I ordered on Monday the 5th and apparently delivered on the 6th. Just had the proof photo sent and it’s been taken from the front of the house. It’s on a public footpath next to a field and can be seen by everyone that enters the estate. This is not a safe place and can’t imagine why the driver would consider it to be. Not happy and waiting to see what happens now See photo of the apparent leave safe location”
Helpful Report
Posted 3 years ago
Mike Neville
Verified Buyer
“Poor customer service had to chase trade Wetrooms three times despite being promised a call back , all because of your error. Next day delivery it was not.”
Helpful Report
Posted 3 years ago
Samuel Kellet
Verified Buyer
“Poor customer service. Rude. Wouldn’t let me speak.”
Helpful Report
Posted 3 years ago
Laura Perrett
Verified Buyer
“The fulfilment side of TradeWetrooms is appalling. I paid £28 for 1-2 day delivery and my order has been stuck in the depot for 4 days with no indication when I might receive it. Customer services just tell me there is a ‘delay’ with no attempt to get the items to me in a faster way or even compensate the delivery charge. First time customer, and I won’t be back.”
Helpful Report
Posted 3 years ago
Margaret Leach
Verified Buyer
“Having paid for a premium for a 1-2 day delivery the order wasn't delivered until day 3,with Trade Wetrooms claiming an additional working day was required for a 'processing period' in addition to the designated delivery period. No mention of this 'processing period' on the website - very misleading and misrepresentative when placing an order.”
Helpful Report
Posted 4 years ago
Anonymous
Verified Reviewer
“After one week I am still waiting my order”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“The website said next-day delivery. I ordered 5 items and it took 3 days for 1 item to arrive 4 days for the second which was a shower tray this arrived damaged and 6 days on we are still waiting for the shower panel, waste etc. Customer services were not helpful as kept telling me they could not contact drivers or the warehouse was closed this was at 4.10pm. I am now loosing money on the job as I am having to wait on what is advertised as a next day delivery”
Helpful Report
Posted 4 years ago
Paul Roper
Verified Buyer
“Ordered a wet room tray, grate and tanking kit. All were confirmed as due to be delivered last week. The tanking kit never arrived and I had to chase this up this morning and no communication had been recieved. I've now had to cancel my tiler who was due today.”
Helpful Report
Posted 4 years ago
Richard Paine
Verified Buyer
“Was told before placing order that 100% that order will be delivered 24-48hrs. I explained that I'd previously been let down by other supplier at last minute, and having builders onsite charging a daily fee, that i needed these within 48hrs at the latest, so Immediately I placed order then told 72hrs. Resulting in costing me to pay 2 builders a days pay to sit and wait for this delivery. So a negative feedback from me I'm afraid.”
Helpful Report
Posted 4 years ago
Michael Agapiou
Verified Buyer
“No idea. Products not arrived yet. No communication received re delivery”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“Placing the order was easy but the delivery terrible. The carrier says we are not here at 1330hrs yet we are manned with numerous staff, the building clearly signed etc. We had to then let our customer down and not attend the job due to this. Still awaiting a call from your sales department regarding re-delivery.”
Helpful Report
Posted 4 years ago
Jeff Moritz
Verified Buyer
“Order shower tray for wet room paid extra for 1-2 day shipping 7 days later still hasn't arrived Customer service said there was a question over a drain which I never ordered never call me to ask my number was on the billing information Still waiting And paid more for fast delivery”
Helpful Report
Posted 4 years ago
Trade Wetrooms is rated 4.4 based on 1,799 reviews
Our Company
Business Solutions Impressum Terms & Conditions User Privacy Policy Business User Privacy Policy Data Protection Data Request