Trade Wetrooms Reviews

Name: Trade Wetrooms
Address: 17 Blacklands Way, 17 Blacklands Way, Abingdon
Rating: 4.45

4.5 Rating 1,698 Reviews

87 %

of reviewers recommend Trade Wetrooms

Company Reviews

Metrics

Info

4.5

Based on 1,698 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Trade Wetrooms:

Trade price wet rooms, everything you need for DIY wet room projects, Nationwide Next day delivery, Order Online or Call our Wet Room Specialists!

Visit Website

Phone:

01235 608 843

Email:

customer.services@tradewetrooms.com

Location:

17 Blacklands Way,
17 Blacklands Way
Abingdon
OX14 1DY

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Trade Wetrooms 5 star review on 15th July 2024

Peter O'Neill

Trade Wetrooms 5 star review on 9th June 2023

Raymond Faragher

Trade Wetrooms 5 star review on 15th April 2023

Kelly Willmott

Trade Wetrooms 5 star review on 10th January 2023

Stephen Derbyshire

Trade Wetrooms 5 star review on 23rd July 2022

Stephen Derbyshire

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

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Helpful Report

Posted 1 year ago

“I ordered a shower tray for a client which I paid extra for next day delivery, I have just received it 8 days later, I won’t be ordering from them again !!”

Helpful Report

Posted 1 year ago

“Very poor service, ordered 2 pieces of shower wall, no warning about delivery times, they tried to deliver at 7.10am, wasn't home until 8am, which is when delivery times usually start, they tried to bill me £36 again for delivery, customer service was rubbish when I rang them, will never use again.”

Helpful Report

Posted 1 year ago

“We ordered the wrong size Impey tray - our fault, however, Trade Wetrooms refused to exchange it for the correct size claiming that Impey would not change the unit. This results in an expensive problem for us. If they were a distributor of Impey, they would make this change for a customer, since they would simply sell the changed unit down the line, but apparently they keep no stock and therefore cannot be regarded as a proper distributor. They were not helpful at all on this issue, and I will not deal with them again”

Helpful Report

Posted 1 year ago

“Contacted them regarding Impey easyfit system I bought from them. Sadly the Stainless Steel tiled insert is like a razor blade . Both components Would slice feet. Can’t use wet room Because of this . Sadly No reply from Tradewetrooms”

Helpful Report

Posted 2 years ago

“Their website looks great. Don't be fooled, read the reviews before buying anything. Delivery never turned up, nobody ever answers the phone. Terrible experience.”

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Posted 2 years ago

“Been asked to write a review and still not got the product ordered. No body answers the phone and had to contact chief executive on Linkedin to get any response at all. Have specialist subcontractors lined up on site to carry out works and not even able to speak to someone about the debacle from Trade Wetrooms. Really Really poor. Will amend this review when shower tray arrives (hoping it arrives).”

Helpful Report

Posted 2 years ago

“Ordered Jackoboard Aqua Line Pro horizontal drain (Order No. #36445) on 05/08/2023, still not received on 10/08/2023. This is the second order not received within the claimed 1-2 days/next working day!”

Helpful Report

Posted 2 years ago

“Ordered Jackoboard AquaFlat shower tray on 29/07/23, still not received on 01/08/23, full 2-working days.”

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Posted 2 years ago

“Ordered an Impey shower tray, paying extra for next day delivery, for £456. The only item delivered was a small drain pipe and cover. The company have refused to refund my money saying the order was dispatched but are unable to provide any courier tracking information. Having read other reviews, it looks like providing a small relatively cheap part of a large order is a common occurrence, in order to state that the order was dispatched. Avoid this company.”

Helpful Report

Posted 2 years ago

“I rang last week and the order was confirmed so should have received the items at least by Friday 23rd June. Still not received. The original order was placed on 16th June order #35650 > can you please chase delivery of our items . I have also tried ringing this morning and no reply”

Helpful Report

Posted 2 years ago

“Needed to speak to someone about the delivery tried phoning all morning 3 or 4 times was on hold each time until it timed out after 5 mins each time. The product may be good to early to say as only receive part delivery. Customer service so far very poor.”

Helpful Report

Posted 2 years ago

“I am still waiting for my shower tray, drain, and grate having ordered it over a week ago. The phone is never answered and emails are replied to intermittently. I have gone to extraordinary lengths to get a response and having been told they were dispatched four days ago (supposed to be 1-2 working days) nothing has arrived and I cannot get an answer from anyone as to where it is.”

Helpful Report

Posted 2 years ago

“Tin pot outfit, happy to take money then no customer support, delivered the completely wrong tray, phones don’t work or they don’t answer on purpose, avoid at all costs worth paying little bit more”

Helpful Report

Posted 2 years ago

“Absolutely appalling! Wish I had paid more attention to the reviews all over the internet. Part delivered and also late. Stock pictures on website are misleading. Regret fully using this company.”

Helpful Report

Posted 2 years ago

“Trade Wet rooms are beyond incompetent. My own experience is completely at odds with the reviews I have read which are clearly visible. Trade wet rooms attempted to deliver two nuance boards on five separate occasions. On each occasion one of the boards was warped. Follow up telephone calls, when answered, where unproductive, their staff blaming suppliers and the delivery company. The delivery driver, on the sixth attempt, stated no one was at the property and sent a photo of him pushing a piece of card through the letter box as evidence he attempted to make delivery. (I am unconvinced he knocked on the door or rang the door bell!) My trade-person was at the property all day. The disruption to the bathroom refurb has been considerable, not to mention the additional costs involved. Trade Wetrooms do not offer any compensation. At one stage I offered to drive and collect the outstanding board myself, £80 of diesel and half day of my time would probably still work out cheaper than paying trade people to wait around for Trade Wetrooms!!! Look elsewhere would be my advice.”

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Posted 2 years ago

“Ordered and the delivery was left outside on a public footpath. Made contact and no apology. Needed for the weekend. Replacement was sent and no tracking then was delivered Monday so too late. I refused delivery and am still waiting for my refund. I imagine I will have to chase this again and then eventually raise a charge back with my bank due to the poor customer service.”

Helpful Report

Posted 2 years ago

“I ordered on Monday the 5th and apparently delivered on the 6th. Just had the proof photo sent and it’s been taken from the front of the house. It’s on a public footpath next to a field and can be seen by everyone that enters the estate. This is not a safe place and can’t imagine why the driver would consider it to be. Not happy and waiting to see what happens now See photo of the apparent leave safe location”

Helpful Report

Posted 2 years ago

“Poor customer service had to chase trade Wetrooms three times despite being promised a call back , all because of your error. Next day delivery it was not.”

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Posted 2 years ago

“Poor customer service. Rude. Wouldn’t let me speak.”

Helpful Report

Posted 2 years ago

Trade Wetrooms is rated 4.5 based on 1,698 reviews