Trade Wetrooms Reviews

Name: Trade Wetrooms
Address: 17 Blacklands Way, 17 Blacklands Way, Abingdon
Rating: 4.53

4.5 Rating 1,522 Reviews

89 %

of reviewers recommend Trade Wetrooms

Company Reviews

Metrics

Info

4.5

Based on 1,522 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Trade Wetrooms:

Trade price wet rooms, everything you need for DIY wet room projects, Nationwide Next day delivery, Order Online or Call our Wet Room Specialists!

Visit Website

Phone:

01235 608 843

Email:

customer.services@tradewetrooms.com

Location:

17 Blacklands Way,
17 Blacklands Way
Abingdon
OX14 1DY

Write Your review

Tell us how Trade Wetrooms made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Trade Wetrooms 5 star review on 9th June 2023

Raymond Faragher

Trade Wetrooms 5 star review on 15th April 2023

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“delivery was very quick, I spoke to a few different members of staff and all were very polite and help full. product was good value for money too”

Helpful Report

Posted 5 years ago

“Brilliant products and prices with excellent service. Would highly recommend.”

Helpful Report

Posted 1 year ago

“Quick browse to find what I needed, and ordered with no fuss. Delivered extremely quickly, very impressed”

Helpful Report

Posted 1 year ago

“Brilliant service”

Helpful Report

Posted 1 year ago

“Excellent delivery times”

Helpful Report

Posted 1 year ago

“Outstanding service and products. Great website, fast delivery and reasonably priced. Highly recommend”

Helpful Report

Posted 1 year ago

“Took over two weeks for 'in stock' products to be delivered”

Helpful Report

Posted 2 years ago

“I have switched to this company and now have had at least 5 trays and drains along with tanking kit and insulation board. I cannot recommend them enough and the speed of delivery is incredible. Last order was Sunday morning and the order was on my doorstep by Tuesday morning. Highly recommended. Mike Clark of Ceramica Wet Rooms.”

Trade Wetrooms 5 star review on 10th December 2020

Helpful Report

Posted 3 years ago

“The communication has been terrible. You buy a shower wall and then 3 weeks later get an email to say that the payment has been processed and that they will now start making your shower wall and then you wait for another 2to 3 weeks to get it. We had to get an exchange because one of the shower walls was cut by mistake and we had to pay for the new one and then wait for the courier to get the one to be returned and we are still waiting for our refund. I will never use this company again. They owe us £291.”

Helpful Report

Posted 3 years ago

“I’ve been making wet rooms For over 25 years using all sorts of methods & materials, this is the first time using this particular product. First impression was good strong stable tray, waste system also good. I’m so impressed I’ll definitely use them again. Glenn Hodsdon”

Helpful Report

Posted 4 years ago

“Poor customer service and false advertising of next day delivery I placed an ordered on the website on Monday evening with the expectation that the items would arrive by Wednesday as I paid for next day delivery. This would mean the items would arrive in time for a plumber arriving on Thursday to fit them. The site clearly stated that they offer next day delivery and we chose this company over other websites that had the same products at lower prices because of the urgent turn around required. I received no communication regarding the delivery. On Wednesday (when I was expecting the delivery) I called Tradewetrooms and was told that next day delivery was not available for these products. I was then told that the delivery would arrive the next day and that I would receive a call first thing the next morning to notify me of the time I should expect to receive it as the plumber would be arriving that same day and I needed to know if it would be there in time for his arrival. This is despite paying for next day delivery and having this stated on my order form. I took a day off work to receive the delivery but was not informed at any point when ordering (or the day after) that next day delivery was not available for this item. I received no phone call the next day. I was also told they would check internally regarding a refund but I did not receive a call on this either. The next day (when the plumber was booked for) I called in again and was told that the delivery was scheduled for between 12 and 2pm so I had to cancel the plumber and I will have to take another day off work to be at home when he is next available (which is not for another two weeks). I was told yet again that they would check internally to see who I first spoke to regarding a refund and that they would call me back. I have not received a call. Had I not called in twice to find out when the delivery was coming, I would have had no idea when to expect it (apart from a call from the driver 5 minutes before delivery to check I was home). I am really disappointed with the service of this company and would not recommend them. Their customer service and communication is poor and they do not uphold the terms stated on their website.”

Helpful Report

Posted 5 years ago

“Ordered a wet room shower tray on the Monday morning at 09.24 and paid for next day delivery it is now Thursday afternoon and we may get a delivery this evening !! Very poor service.”

Helpful Report

Posted 5 years ago

“The product was a good price, the staff were very friendly and helpful on the phone. We got the delivery on the preferred date. The only small problem was there was an item missing from the order, but I have been assured it will be sent out asap.”

Helpful Report

Posted 5 years ago

Trade Wetrooms is rated 4.5 based on 1,522 reviews