Login
Start Free Trial Are you a business? Click Here

Trade Wetrooms Reviews

4.5 Rating 1,655 Reviews
88 %
of reviewers recommend Trade Wetrooms
Company Reviews Metrics Info
4.5
Based on 1,655 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 85%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.6 out of 5
Read Trade Wetrooms Reviews

About Trade Wetrooms:

Trade price wet rooms, everything you need for DIY wet room projects, Nationwide Next day delivery, Order Online or Call our Wet Room Specialists!

Visit Website

Phone:

01235 608 843

Email:

customer.services@tradewetrooms.com

Location:

17 Blacklands Way,
17 Blacklands Way
Abingdon
OX14 1DY

Write Your review

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Anonymous
Verified Buyer
“I ordered three items for next day delivery. Hired the plumbers for the day after. Only one of the three items was delivered (a day later than expected). It turns out that someone made the idiotic decision to split delivery (even though it was also confirmed on the phone and a ‘note added to the file’. Had to turn the plumbers away, but pay them for their time waiting. So a Thursday delivery has now turned into next Tuesday (we think and hope). Have had to put off the plumbers again. It’s delayed our project by a week, which is very disappointing. Hopefully the products are better than the delivery!”
Helpful Report
Posted 4 years ago
Neil Skinner
Verified Buyer
“Not happy with the service, I am a house renovation company, I ordered a 1 metre square jackaboard shower tray and waste on the 16th, reply back order complete 13.53, it said 1 to 2 working days delivery, I called on the 21st around 09.00 when was it coming they said they would look into it no one called at 17.00 I called again “it is being loaded for the 22nd we will send a tracking number in the morning”, it’s 21.30 now and no tracking number and no delivery I’ve paid £26.40 for delivery, I’m not impressed with this service”
Helpful Report
Posted 4 years ago
Mark Woolley
Verified Buyer
“Can’t give stars on delivery or overall satisfaction as I am still waiting on my shower tray, even though the shower waste was delivered two days ago and the tray was delayed”
Helpful Report
Posted 4 years ago
Anthony Rattray
Verified Buyer
“ordered a shower tray and waterproofing kit on Friday, Expected a small delay because of the weekend, its now Thursday Water proofing kit has arrived but still no shower tray. Apparently its the couriers fault and I still dont know when the tray will arrive. Next day delivery is debateable !!!”
Helpful Report
Posted 4 years ago
Anthony Rattray
Unverified Reviewer
“Next day delivery is questionable!! ordered on Friday and expected a slight delay for the weekend, had part of the delivery On Tuesday but no shower tray, its now Wednesday and no tray, Apparently its the couriers fault.”
Helpful Report
Posted 4 years ago
David Marsh
Verified Buyer
“Paid for a shower tray, then a day later got told it was out of stock, this shouldn’t happen i should have been told before I ordered it Now my customer is with out at shower because if this”
Helpful Report
Posted 4 years ago
Rob Herbert
Verified Buyer
“We are still waiting for our delivery it’s 5 days late very disappointing”
Helpful Report
Posted 4 years ago
BRYON HARLOW
Verified Buyer
“You need to get your computer system to stop sending out surveys when there is at least 3 weeks delay on order delivery. I have let the order stand but I also hope in 3 weeks time I do not get another order note, informing of a further delay.”
Helpful Report
Posted 4 years ago
Fraser Dean
Verified Buyer
“I placed the order for a tough X shower tray, waste and water proofing kit on WEDNESDAY morning. I paid for NEXT DAY delivery. I'm writing this on SATURDAY evening. My order is still NOT HERE. I had to call the company for two days before anyone picked up. All they could say was that they were having trouble with the courier and would refund the postage difference. Still waiting for refund as well as the goods. If they know there is a problem with the courier why offer next day delivery. So far NOT GREAT”
Helpful Report
Posted 4 years ago
Alan Webb
Verified Buyer
“Placed an order and it said next day delivery and I received an email saying order completed but when it didn’t arrive the next day I called to see where it was and was then informed it would be 2 to 3 weeks for delivery as the item wasn’t in stock.”
Helpful Report
Posted 4 years ago
Francis Andrew
Verified Buyer
“Ordered product on the 29th Tried phoning 30 th No answer !! Still waiting , now the 2nd January 2021”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“Paid extra for next day delivery. Ordered item on Wednesday 16th December. Now being told won't arrive until Monday 21st at the earliest.”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“Paid for next day delivery. Still waiting 3 days later. No updates from Trade Wetrooms. Haven’t received goods so can’t review product. Only received email asking to review service etc. If goods arrive will review then. Not giving me assurance on service so far.”
Helpful Report
Posted 4 years ago
Alan Bott
Verified Buyer
“Appalling customer service ,ordered almost 700£ worth of equipment, told that it would be delivered within 48 hours last Wednesday,then after numerous calls and waiting for a return call was sent an email saying that it would not be received until Monday or possibly Tuesday.I have a plumber that is waiting to fit this kit ,and I am paying him for his time , Not a good way to treat customers in the present climate.”
Helpful Report
Posted 4 years ago
Steph Roberts
Verified Buyer
“The communication has been terrible. You buy a shower wall and then 3 weeks later get an email to say that the payment has been processed and that they will now start making your shower wall and then you wait for another 2to 3 weeks to get it. We had to get an exchange because one of the shower walls was cut by mistake and we had to pay for the new one and then wait for the courier to get the one to be returned and we are still waiting for our refund. I will never use this company again. They owe us £291.”
Helpful Report
Posted 4 years ago
Fergus Rooksby
Verified Buyer
“Kit still not arrived 1 week later”
Helpful Report
Posted 4 years ago
Jason Bright
Verified Buyer
“Ordered a shower screen and paid £30 extra for next working day delivery, it didn't arrive. Called to discuss and told that the shower screen won't be delivered for another 10 days and the option to pay extra for next day delivery shouldn't have been enabled on this product. Asked for a refund and still waiting for it.”
Helpful Report
Posted 4 years ago
JUSTIN KNOTT
Verified Buyer
“DEAR SIR I HAVE 2 EXTERNAL CORNERS MISSING PLUS 2 INTERNAL CORNERS MISSING AND 1 TUBE OF SEALANT MISSING FROM MY DELIVERY TODAY”
Helpful Report
Posted 4 years ago
Tony Dinning
Verified Buyer
“Ordered some flooring for next day delivery paid the amount in full order got processed and went through no problem Then got an email 4 hours later to say it will be with us in around 4 weeks Don't understand why before you order or get the opportunity to get next day delivery does it not state”
Helpful Report
Posted 5 years ago
Stephen Gauterin
Verified Buyer
“Still not received items after paying for next day delivery 3 days later. Some parts turn up as and when so I’m not happy please don’t state next day definitely if you’re careers can’t keep up with demand as I install bathrooms and would have purchased many more items.”
Helpful Report
Posted 5 years ago
Trade Wetrooms is rated 4.5 based on 1,655 reviews
Our Company
Business Solutions Impressum Terms & Conditions User Privacy Policy Business User Privacy Policy Data Protection Data Request