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Trade Wetrooms Reviews

4.5 Rating 1,525 Reviews

89 %

of reviewers recommend Trade Wetrooms

Company Reviews

4.5

Based on 1,525 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Read Trade Wetrooms Reviews

About Trade Wetrooms:

Trade price wet rooms, everything you need for DIY wet room projects, Nationwide Next day delivery, Order Online or Call our Wet Room Specialists!

Visit Website

Phone:

01235 608 843

Email:

customer.services@tradewetrooms.com

Location:

17 Blacklands Way,
17 Blacklands Way
Abingdon
OX14 1DY

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Trade Wetrooms 5 star review on 9th June 2023

Raymond Faragher

Trade Wetrooms 5 star review on 9th June 2023

Raymond Faragher

Trade Wetrooms 5 star review on 9th June 2023

Raymond Faragher

Trade Wetrooms 5 star review on 15th April 2023

Trade Wetrooms 5 star review on 10th January 2023

Stephen Derbyshire

Trade Wetrooms 5 star review on 23rd July 2022

Stephen Derbyshire

Trade Wetrooms 5 star review on 3rd February 2022

7

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do not have stock, just use manufacturers. Not good at Customer Service when things go wrong. Ordered (Friday) an Impey Wetguard system, telephoned to check it was in stock and would be delivered the next working day (Monday), Trade WetRooms confirmed delivery on Monday. Requested Courier/Tracking information, advised its not available, amazed 👎. Courier arrived on Monday, only 4 of 6 boxes on the delivery, didn't know where the rest were, advised to contact Trade Wetrooms. Contacted Trade WetRooms, they didn't know what was in each of the missing packages, even though advised it was packages 5 & 6, advised it was the manufacturers issue. Completed inventory and advised missing products. The next day (Tuesday), Trade Wet Rooms advised it should arrive by 12:30, and to recontact if it didn't arrive. At 13:45 no delivery, advised Trade Wet Rooms, finally delivered after 14:00. The amazing occurrence, is that although no Courier / Tracking infomation was available, Trade WetRooms knew within minutes that the delivery had been completed ☹. Asked for refund of the high delivery charges, or a Cusomer Service gesture for wasting 2-days, Trade Wetrooms refused. Have now placed next order elsewhere and found no delivery charges. How important is your time 👎👎”

Posted 1 month ago

“Trade wetrooms were very efficient with delivery but a major letdown for me is the choices of payment. Especially as I cant use Amex or Paypal. i will probably buy from them again but only if I cant find somewhere that takes my preferred form of payment”

Posted 8 months ago

“I ordered several items that on the whole I was happy with. However the plan for my bathroom changed and I required a refund. I returned the item o very friendly people however it’s been over a month and still no refund and it has become increasingly more difficult to contact anyone.”

Posted 10 months ago

“Difficult company to get hold of when something needs changing. The delivery service was awful and very distressing. Very good product and rapid dispatch.”

Posted 1 year ago

“I feel the description on the product was somewhat misleading, I believed I was buying a grohe toilet pack, when instead the frame/cistern set up was Grohe, but the toilet itself was not. I feel the wording should be much clearer. I initially thought I was getting a fairly good deal where as now I feel I have paid over the odds, once you include postage”

Posted 1 year ago

“Easy to order on website and prompt delivery. However, one major part of the order was absent and I called to advise but communication has been poor since then. I still don’t know if or when to expect the missing item.”

Posted 1 year ago

“I ordered and paid for some showerwall panels. The next day they emailed to say it’s not in stock and will be a 4 week wait, not impressed this time”

Posted 1 year ago

“Efficient on the ordering side of things. But can't review as not received the goods yet or confirmation of when I will.”

Posted 1 year ago

“Ordered 2 worktops on delivery noticed they didn't match disappointed had to ring customer service to reorder correct worktop. To be delivered on Mon 23 May”

Posted 1 year ago

“Ordered a couple of bits to the value of £1,000. Website and ordering were fine and pricing the best I could find. 👍🏻 Made an enquiry regarding delivery and when it would occur as property is being renovated and often unoccupied during the day. Was advised delivery would be in 1-2 days. But, I can’t afford to just sit there so I asked to be notified of a day and time slot. Alas, no reply ☹️ Went to the property a few days later and there were the goods on the doorstep 😳 No email, no call, no txt, either to advise they were coming or that they had been delivered. 😠 Not really good enough in an age where most packages can be tracked online.”

Posted 1 year ago

“Helpful staff and products sold at a fair price. Delivery times are optional as is the price. My parcels nearly did not arrive today as the driver offered me an empty box with no lid (see photo), that should have contained the actual membrane. Good job I was in as I fetched the membrane from the rear of the van which was disgusting with goods to be delivered all in pile with the membrane at the bottom. It was filthy dirty with the first 600mm damaged - the outer layer of the roll. The box containing the other items was falling to pieces and I thought some of the items would be missing, however, all items are present. The packer of the box needs some lessons. I have no idea if the parcels arrived on time as no delivery time was received. No company name on the van.”

Posted 2 years ago

“Confirmed my order then changed it to out of stock 2-3 week delivery”

Posted 2 years ago

“Ordering was fine with good price. Delivery was quick but no notification that delivery was being made. We were out all day so the 4 large items luckily were seen in by a decorator, not ideal, poor communication. Received request for review before I had received the goods”

Posted 2 years ago

“Ordered a number of Warm up items and paid for next day delivery. Items didn't arrive and after speaking to Trade wet rooms they chased the order from Warm up and it arrived 2 days later! On arrival the order was found to be incorrect due to missing items. This has meant that I cannot complete my job. Called Trade wet rooms again and they are going to contact Warm up again but state that I am unlikely to get any compensation for the incompetence.”

Posted 3 years ago

“Looks like you sent the item out quick but not received them as i paid for next day delivery”

Posted 3 years ago

“Paid for next day delivery and as of yet still haven’t received my purchase or been contacted to say when I may receive my delivery.”

Posted 3 years ago

“Not happy with communication from purchase to delivery, paid extra for fast delivery but was never told when it would be so missed the delivery and had to delay the job”

Posted 3 years ago

“Did not deliver within three days was delayed and we would like our £18.00 delivery refund. This is within the terms of your promise to deliver immediately. Kind regards, John Aves”

Posted 3 years ago

“Wasn't advised there would be 2 deliveries for 1 order”

Posted 3 years ago

“We had no email or text to say when delivery was being made, name on the parcel was completely wrong and none of the boxes been sealed. tried to ring but no one would answer the phone.”

Posted 3 years ago

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Trade Wetrooms is rated 4.5 based on 1,525 reviews