Trade Wetrooms Reviews

4.52 Rating 772 Reviews
88 %
of reviewers recommend Trade Wetrooms
Merchant Metrics
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Own Driver, Courier
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About Trade Wetrooms:

Trade price wet rooms, everything you need for DIY wet room projects, Nationwide Next day delivery, Order Online or Call our Wet Room Specialists!

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01235 856 521



11L-11M Milton Park

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Trade Wetrooms 5 star review on 19th March 2017
Alex Stanley
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Trade Wetrooms 5 star review on 30th October 2016
joe squelch
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Trade Wetrooms 5 star review on 25th October 2016
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Anonymous  // 01/01/2019
Not happy with communication from purchase to delivery, paid extra for fast delivery but was never told when it would be so missed the delivery and had to delay the job
Posted 2 weeks ago
Did not deliver within three days was delayed and we would like our £18.00 delivery refund. This is within the terms of your promise to deliver immediately.

Kind regards, John Aves
Posted 4 weeks ago
Wasn't advised there would be 2 deliveries for 1 order
Posted 1 month ago
We had no email or text to say when delivery was being made, name on the parcel was completely wrong and none of the boxes been sealed. tried to ring but no one would answer the phone.
Posted 1 month ago
Emailing and ordering was very easy, but the delivery is very strange, I ordered 3 items, 1 hasn't arrived as yet and the other two came on two different day's even tho I ordered them at the same time.
Posted 3 months ago
Struggled to get through on phone but were coming to end of covid lockdown,I order was deleriverd promptly so cant complain
Posted 3 months ago
Ordering online was relatively easy - I am hoping the items arrive in good time I have allowed 7 weeks before work starts so watch this space 🙂
Posted 3 months ago
Stupidly asked for my review before the product was delivered.
So here is my review..............
Posted 4 months ago
Product was very good, but the webpage was misleading as showing pictures of the drain kit yet that was not included in the price, you need to ensure this is obvious not hidden in the text. Apart from that it was all ok.
Posted 5 months ago
The price of my Aqua Dec Easy fit was very competitively priced, after doing a lot of web surfing. So I was very pleased with Tradewetrooms pricing. I have not yet installed the product. It did however arrive very quickly and well packaged, so no complaints there.
I returned to tradewetrooms because I needed 1.5m length of impey tanking membrane to enable me to finish the job. I did not want to pay for a full impey kit costing £200+ just for the 1.5m I required. I emailed trade wetrooms to ask if there was a way of sourcing just the 1.5m of membrane or a suitable alternative. The reply was just a link to the full kit impey products that I had already looked at and said I didn't need. So you were lacking in customer service and advice in this area, hence my lower score for customer service.
Posted 6 months ago
The price of the product was good. Paid for Next day delivery ended up being 3 days. Product arrived not in perfect condition, will make do, as unable to wait until another one arrives
Posted 1 year ago
Fast delivery and Helpful on phone
Posted 1 year ago
Delivery was on time but the item did not have a 50 -40mm adaptor in the kit as described so I couldn't install .

Also the shower outlet instructions look good but are really clear! The shower outlet does not lock into the base! For the price its poor!
Posted 1 year ago
Still waiting for waste to arrive despite being told waste and try would arrive on the the same day.
Posted 1 year ago
Unfortunately there was an item missing and the shower tray was slightly damaged on arrival. However, the transaction was easy, staff were friendly and organised for the missing part to be delivered separately, so overall fine.
Posted 2 years ago
Buying off the website was simple and straightforward and I liked the options they recommend alongside the wetroom tray so I can buy everything in one place.

However, I placed the order on a Wednesday evening so was expecting everything by Friday. My builders were coming that day as well so perfect fit. Unfortunately only 2/3 out of the order turned up. The most important thing...the tray didn’t arrive until Monday.

I do think it is an isolated case, but a little annoying as I had to chase up and it also pushed all my timings out of line
Posted 2 years ago

Thank you for your feedback, we are sorry that only part of your order arrived on the allocated date, unfortunately, on occasions, this can occur, however, we have taken this into account and we will aim to improve this so this does not happen again.

Apologies again for any inconvenience caused.

Best Wishes

Posted 2 years ago
We ordered a 1200 by 900mm wet room tray on a Tuesday for next day delivery. Having placed the order on that basis we were advised that it couldn't be delivered until the Thursday. Fair enough, we waited in all Thursday to be advised that there was a problem but it could be delivered Saturday. Again we changed plans and waited in only for nothing to arrive. It finally arrived on the Monday 5 days after planned. The tray is as described and came with all the accessories. It will be installed later this week and we'll see how we get on. They are a genuine firm, but in our case unable to meet their promises on delivery.
Posted 2 years ago
Hello Mark

Thank you for your feedback, much appreciated, upon looking at your order i can see that this item was out of stock, we were expecting the stock to arrive the next day, for delivery for you on Thursday, however, unfortunately, we were let down by the delivery and it arrived later than expected.

Apologies for this.

Best wishes

Posted 2 years ago
Overall, a reasonable service, staff are friendly and helpful, delivery was (for the most part) on time
Posted 3 years ago
Hello Neal

Thank you for your feedback, we hope to hear from you soon.

Best Wishes

Trade Wetrooms
Posted 3 years ago
Service was good, however production description was very misleading, - it literally is the toilet seat only, no lid included. however the picture online was of a toilet seat and lid. What am I ment to do with just a seat ???? not good.
Posted 3 years ago
Hello Lucy

Thank you for your feedback, i'm sorry you feel this way, we have taken this information on board and will ensure confusion like this does not occur in the future.

Best Wishes

Trade Wetrooms
Posted 3 years ago
Appalling service. Next Day Delivery? Apparently not.
Order placed Monday lunchtime. Website confirmed if order placed within next half hour or so, would qualify for next day delivery. Fantastic!
Email of order confirmation came. States will get email confirming dispatch so can track.
3pm the following day, nothing more received. Called 'customer services' number. Explained what's happening. Very rude and abrupt person on the phone, put me on hold to check, then told me would indeed be delivered by 6pm to site where am working. 6pm came and went, no sign. Couldn't contact as customer services closes at 5.30pm! Waited and waited, had booked in the work to fit and also didn't want delivery turning up with no one around to receive. 8pm I left. Wasted time and had to cancel the job to install.
Got home, checked email, order wasn't even processed and delivery confirmed until nearly an hour AFTER I'd rang. A full 26+hrs after the original order.
Was very frustrated and angry, left till the following day to send email to customer services. Still didn't know whether it would actually be delivered by now (Wednesday) - today is Friday and I still haven't had an acknowledgement let alone a response.
The items have since been delivered, but let's face facts, this company has no regard for the customer, isn't willing to deal with the complaints made and is happy to put blatant lies on their website about delivery expectations.
Next time I will pay more to go elsewhere, as I'd be more likely to get any degree of service from them. This isn't how a business should be run, and had they bothered to actually look into the issue when I called and perhaps apologised for a delay and said would be the day after...... Well then I may have been just discontented about the delay. To be lied to and then ignored is frankly nothing short of a joke.
Posted 4 years ago
Trade Wetrooms is rated 4.52 based on 772 reviews