Toy Street Reviews

Name: Toy Street
Address: 40 Barnard Road, Norwich, Norfolk
Rating: 4.69

4.7 Rating 6,643 Reviews

93 %

of reviewers recommend Toy Street

4.7

Based on 6,643 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Toy Street:

Here at Toy Street, we want you to have the best toys at the best prices. We source all the latest and greatest toys so there’s always something for everyone, no matter the occasion. From new-borns to preteens and even beyond, our focus is to bring families together and enrich lives with fun and learning.

You’ll find thousands of carefully chosen products on Toy Street – with more always on the way! We strive to sell only the most high-quality toys, with an emphasis on encouraging learning and creativity. Enhance your child’s development and skills with toys and games they’ll think of fondly for years to come.

Remember to shop Toy Street, where fun lives!

Visit Website

Phone:

1603 974303

Email:

mail@toystreet.co.uk

Location:

40 Barnard Road,
Norwich
Norfolk
NR5 9JB

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Toy Street 5 star review on 15th May 2025

Lauren H

Toy Street 5 star review on 14th April 2025

Jillian W

Juan J

Toy Street 4 star review on 17th February 2025

Anonymous

Anonymous // 01/01/2019

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“I've only just found ToyStreet and made my first purchase a few weeks ago. The game arrived well packaged and on time. Best of all was the value of the game, ToyStreet was around £5-10 cheaper than anywhere else I looked. Thank you ToyStreet. I would recommend!”

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Posted 2 years ago

“Excellent service, speedy delivery even in the middle of a postal strike and product was exactly as described!! Will definitely be ordering again”

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Posted 2 years ago

“Terrible company! Advertises a product as being in stock, allows me to order item, dosen’t bother to let me know that the item ISN’T actually in stock until I emailed them about it. So I tell them to cancel my order and refund my payment, which they say they have done via PayPal, but I have NOT been refunded! Have emailed again asking what’s going on and to please refund my money, only to be ignored!. By far the worst company I have ever had the misfortune to have to deal with! AVOID!!!!!”

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Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours help us to find areas where we can improve. I'm very sorry for the trouble you experienced with this order.. I can see that you have since been fully refunded for this. We hope you'll give us another chance, and we anticipate hearing from you again soon. Kieran Toy Street

Posted 2 years ago

“Hello everyone, I owe my apologies to Toy street for the great patience had with me. This is an update on my previous review. The toy arrived yesterday 10/01/2023 and shipped on 29/12/2023 the day I received the email with the tracking. Well packed, intact in all its parts and fully functional. It arrived about 5 days late due to the congestion of the postal holidays. They always answered me even if evasively because once sent they did not even know what to tell me. Excellent also the customs declaration on the box that avoided customs duties and further taxation. Thank you, thank you, thank you”

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Posted 2 years ago

“Been almost 3 weeks and still not recieved any of my order. I will not be returning i dont think.”

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Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order. Unfortunately the recent courier strikes have affected retailers across the country, and I apologise that this has impacted your order on this occasion. We have been working closely with the courier to get all outstanding orders delivered as quickly as possible. Tracking suggests this is now due to be delivered today. Please do not hesitate to contact us again If you have any further concerns. We hope you'll give us another chance. Kieran Toy Street

Posted 2 years ago

“I bought from this site the gift for my son. The price good but the shipping expensive, 1/3 of the total, almost 15 euros. Delivery time for Italy 3-5 days. I ask by email confirmation of delivery for January 6th. On 28/12/22 they answer that they would ship the next day, so purchase. On 29/12/22 I get the email with the tracking code but only on 31/12/22 the package is delivered to the courier. They told me let's ship on 29/12/22. From 31/12/22 the tracking reports "leaving Great Britain". On January 3, he gives it again "out of Great Britain". I ask for assistance via email and confirmation of the shipment of 29/12/22 and delivery for 06/01/23. They answer me evasively that they have sent and it must arrive. I try again the next day, same answer. In the meantime I had to spend 40 euros for another gift, and we are almost 90. They don't realize the trouble they make. They are liars, irresponsible, untrustworthy and unserious. Surely after my review they will say in a subtle way that the fault is first of the warehousemen, then of the royal mail, of the Italian post office, of customs, of parties etc The reality is that 8 days have passed, when only 5 days were enough, I have not yet received anything, not even assistance I will be happy tomorrow to receive the package and edit my review but I don't believe it”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order. Tracking suggests this has now been delivered. Please do not hesitate to contact us again If you have any further concerns. We hope you'll give us another chance. Kieran Toy Street

Posted 2 years ago

“Great garage easily assembled and very sturdy happy grandson”

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Posted 2 years ago

“Turned up when I expected and was what I expected”

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Posted 2 years ago

“Excellent and quick delivery provided. Packaged well and sent next day. The website was easy to navigate, we look forward to purchasing again.”

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Posted 2 years ago

“The bottle caps I bought were awesome! Very good quality! Thankyou!”

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Posted 2 years ago

“Rememb'er when you order from Denmark customs and further handling costs as much as the item itself Put it on the homepage”

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Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with this order. I can confirm that this order should have been eligible for our IOSS scheme, and no additional costs should have been charged at customs. Please do not hesitate to contact our customer service team If you have any concerns. We hope you'll give us another chance. Kieran Toy Street

Posted 2 years ago

“Ordered a talking dipsy toy, thats what I got but it looked nothing like the picture, really disappointed”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with this order. Please get in contact with our customer services team If you believe this still requires a resolution. We hope you'll give us another chance. Kieran Toy Street

Posted 2 years ago

“Hice mi pedido el 30 de noviembre y a fecha de hoy aún no lo he recibido, la compañía de transportes no ha comunicado nada ¿a quien reclamó para q me devuelvan el dinero?”

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Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I'm sorry to hear about the troubles you have had receiving your order. Please get in touch with our customer service team If you still never received this and we will do our best to resolve this for you. We hope you'll give us another chance. Kieran Toy Street

Posted 2 years ago

“Excellent delivery, product works great”

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Posted 2 years ago

“Good efficient service”

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Posted 2 years ago

“Ordered a unicorn in October. This was given to my friends little girl for her birthday on 4th dec for her birthday. Yes i do plan ahead. She totally fell in love with this unicorn. It has already stopped working after almost 2 weeks of use. It shouldn't stop working after 2 months of use, never mind 2 weeks. The batteries have been changed but nothing changes. We have one very little upset girl now .”

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Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with this order. I can see that an email has been sent containing links to create a free returns label, and you have been informed that a replacement/full refund will be issued upon the return of this product. We apologise for the Inconvenience that has been caused on this occasion. We hope you'll give us another chance. Kieran Toy Street

Posted 2 years ago

“Paid for next day delivery- did not even despatch for next day delivery or even despatch the next day. No response to emails. Would like a refund on delivery- I should not be paying for a service I did not receive. Wish I had read reviews beforehand and paid by PayPal. If there are delays to orders then customers should at least be informed or site should not offer next day delivery if it is not going to be honoured. Postal strikes are 1 thing but if the order is not even despatched with a possibility of receiving it on time then postal strikes cannot be blamed.”

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Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I'm sorry to hear about the troubles you have had receiving your order. Having looked into this, I can confirm that next day delivery should not have appeared as an option for this order, and we apologise for the Inconvenience this has caused. Our web team has been made aware of this issue and is working hard to ensure that similar issues do not affect our customers in the future. We hope you'll give us another chance. Kieran Toy Street

Posted 2 years ago

“Happy with my experience of shopping with Toy Street. Fantastic range of products to choose from. Fast delivery and great price. Would shop here again.”

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Posted 2 years ago

“Placed order on 25th Nov still not arrived or been dispatched tried to ring and the offices are closed and had no reply to the email i sent last week £75 out of pocket and no present for my granddaughter”

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Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I'm sorry to hear about the troubles you have had receiving your order. We certainly do not expect delays of this length and I apologise for the Inconvenience caused. Please do not hesitate to contact our customer services team again If you still have not received this order, and we will do our best to resolve this for you. We hope you'll give us another chance. Kieran Toy Street

Posted 2 years ago

“My order arrived quicker than expected”

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Posted 2 years ago

Toy Street is rated 4.7 based on 6,643 reviews