Toy Street Reviews

Name: Toy Street
Address: 40 Barnard Road, Norwich, Norfolk
Rating: 4.68

4.7 Rating 7,022 Reviews

93 %

of reviewers recommend Toy Street

4.7

Based on 7,022 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email

About Toy Street:

Here at Toy Street, we want you to have the best toys at the best prices. We source all the latest and greatest toys so there’s always something for everyone, no matter the occasion. From new-borns to preteens and even beyond, our focus is to bring families together and enrich lives with fun and learning.

You’ll find thousands of carefully chosen products on Toy Street – with more always on the way! We strive to sell only the most high-quality toys, with an emphasis on encouraging learning and creativity. Enhance your child’s development and skills with toys and games they’ll think of fondly for years to come.

Remember to shop Toy Street, where fun lives!

Visit Website

Phone:

1603 974303

Email:

mail@toystreet.co.uk

Location:

40 Barnard Road,
Norwich
Norfolk
NR5 9JB

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Toy Street 5 star review on 27th July 2025

Anonymous

Anonymous // 01/01/2019

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“Still waiting for item to arrive considering it was supposed to be shipped 7ndays aho”

Helpful Report

Posted 2 months ago

Hi there, Thank you for your review. We’re sorry to hear you’re still waiting for your order. We can confirm that your order was placed on the 6th and dispatched on the 7th, so it was sent out by our team within the expected timeframe. Since then, the parcel has been with Royal Mail, and we can see that the tracking is actively updating. Delays have unfortunately occurred due to the Easter bank holiday weekend, during which courier services do not operate as normal. This can impact delivery times, but is outside of our control once the parcel has been handed over. We would recommend continuing to monitor the tracking for the latest updates, as it is still progressing through the network. If you need any further assistance, please contact us at team@zatu.co.uk and we’ll be happy to help. Thank You, Team Zatu Games

Posted 2 months ago

“I’m currently waiting for a callback from customer service after a disappointing delivery experience. I paid for next-day delivery, but my order ended up taking an entire week. I placed the order while on a staycation, assuming next-day delivery wouldn’t be an issue — or even delivery within five days. Unfortunately, it never arrived on time, and by the time it was finally delivered, I had already left the staycation. Customer service mentioned they would reroute the parcel to my location, but this didn’t resolve the issue. Overall, very frustrating and not what I expected from the service Hoping for a refund!”

Helpful Report

Posted 2 months ago

Hi there, Thank you for taking the time to share your feedback, and I’m sorry to hear about your frustration with the delivery experience. We can confirm that your order was dispatched to the courier on time and within the service selected. However, the subsequent delay occurred within the courier network and was impacted by the Easter bank holiday period, which is unfortunately outside of our control. We understand how disappointing this must have been, particularly as you were away on a staycation and relying on the delivery timeframe. While we always aim to meet next-day delivery expectations, courier delays can occasionally occur due to external factors once the parcel has left us. In regards to our team getting back in touch with you, we can see that our team sent an email to you 4 days ago from today regarding this issue. We have had no response to this email. If you would like any further assistance with your order please contact us at mail@toystreet.co.uk with reference number 0934 and a member of our team will be happy to help. Thank you again for bringing this to our attention, and we’re sorry for the inconvenience caused. Thank you, Team Toystreet

Posted 2 months ago

“The product I purchased is one that I like and have seen before. The delivery service through ParcelForce/Royal Mail is atrocious though. They are confused, do not record instructions correctly, not service oriented. We have been given the runaround about where the parcel is and when it will come… you really must select a different delivery partner. This is unacceptable. I am lucky the toy is for a birthday in May, so we have time to chase this down. But it is taking far too much time and energy (and even gasoline given they offered to send it to a depot an hours drive away - mind-boggling quite honestly).”

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Posted 2 months ago

“Great price. Great communication”

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Posted 2 months ago

“Competitive prices, prompt delivery and well packaged.”

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Posted 2 months ago

“Very, very slow delivery. Nothing like I was shown at placing the order. Customer service wasnt too friendly either just full of excuses. I dont expect to win the voucher with this review”

Helpful Report

Posted 2 months ago

Hi there, Thank you for taking the time to share your feedback, and I’m sorry to hear that your experience did not meet expectations. This is absolutely not the level of service we aim to provide at Toystreet. We understand your concerns regarding delivery times. The timeframes shown at checkout are estimates and can be subject to external factors, as explained by our customer service team. While transfers from our external sites do not typically take long, there can occasionally be delays outside of our control. Looking into your orders, we can see that you placed two separate orders, with estimated delivery dates of 27th March and 2nd April. Both orders were delivered on 2nd April, which is within the overall timeframe provided, although we do acknowledge that one of the orders was slightly delayed and we do apologise for this. We’re also sorry to hear that your experience with customer service felt unsatisfactory. This is not the impression we want to give, and your feedback will be reviewed internally. If you would like any further assistance with your order please contact us at mail@toystreet.co.uk with reference number 0964 and a member of our team will be happy to help. Thank you again for bringing this to our attention, and we’re sorry for the inconvenience caused. Thank you, Team Toystreet

Posted 2 months ago

“My grandson love this pirate tunnel And train. It's so cute. The only problem I had, is that one of the metal fasteners on a wheel of one of the train cars is damaged and has sharp edges and we can't let him play with this car.”

Toy Street 5 star review on 9th April 2026

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Posted 2 months ago

“Great prices at Toy Street and very competitive compared to elsewhere. Delivery wasn’t the quickest, but everything arrived well packaged and in perfect condition. Overall, I’m pleased with my purchase.”

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Posted 2 months ago

“Great service”

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Posted 2 months ago

“Fast delivery BUT original box was really bent up hoping contents not damaged ( gift)”

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Posted 2 months ago

“Excellent service and quality. Keep up the good job 🤩”

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Posted 2 months ago

“Excellent service....prompt delivery”

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Posted 2 months ago

“Great website and so quick and easy to order. Very prompt delivery.”

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Posted 2 months ago

“The little otter I ordered was perfect to go with the book 'When I became your Daddy'. Suitable from birth too.”

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Posted 2 months ago

“Very good but quite pricey”

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Posted 2 months ago

“Best price and prompt delivery, recommended”

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Posted 2 months ago

“So happy for my sell”

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Posted 2 months ago

“Fabulous, quick delivery and cheapest price for the product i bought. Item very well packaged.”

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Posted 2 months ago

“Excellent speed of delivery.”

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Posted 2 months ago

“Great service and excellent communication. Delighted with my purchases. Thank you Toy Street”

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Posted 2 months ago

Toy Street is rated 4.7 based on 7,022 reviews