Toy Street Reviews

Name: Toy Street
Address: 40 Barnard Road, Norwich, Norfolk
Rating: 4.68

4.7 Rating 7,039 Reviews

93 %

of reviewers recommend Toy Street

4.7

Based on 7,039 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email

About Toy Street:

Here at Toy Street, we want you to have the best toys at the best prices. We source all the latest and greatest toys so there’s always something for everyone, no matter the occasion. From new-borns to preteens and even beyond, our focus is to bring families together and enrich lives with fun and learning.

You’ll find thousands of carefully chosen products on Toy Street – with more always on the way! We strive to sell only the most high-quality toys, with an emphasis on encouraging learning and creativity. Enhance your child’s development and skills with toys and games they’ll think of fondly for years to come.

Remember to shop Toy Street, where fun lives!

Visit Website

Phone:

1603 974303

Email:

mail@toystreet.co.uk

Location:

40 Barnard Road,
Norwich
Norfolk
NR5 9JB

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Toy Street 5 star review on 29th June 2026

Anonymous

Anonymous // 01/01/2019

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“Great price. Great communication”

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Posted 2 months ago

“Competitive prices, prompt delivery and well packaged.”

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Posted 2 months ago

“Very, very slow delivery. Nothing like I was shown at placing the order. Customer service wasnt too friendly either just full of excuses. I dont expect to win the voucher with this review”

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Posted 2 months ago

Hi there, Thank you for taking the time to share your feedback, and I’m sorry to hear that your experience did not meet expectations. This is absolutely not the level of service we aim to provide at Toystreet. We understand your concerns regarding delivery times. The timeframes shown at checkout are estimates and can be subject to external factors, as explained by our customer service team. While transfers from our external sites do not typically take long, there can occasionally be delays outside of our control. Looking into your orders, we can see that you placed two separate orders, with estimated delivery dates of 27th March and 2nd April. Both orders were delivered on 2nd April, which is within the overall timeframe provided, although we do acknowledge that one of the orders was slightly delayed and we do apologise for this. We’re also sorry to hear that your experience with customer service felt unsatisfactory. This is not the impression we want to give, and your feedback will be reviewed internally. If you would like any further assistance with your order please contact us at mail@toystreet.co.uk with reference number 0964 and a member of our team will be happy to help. Thank you again for bringing this to our attention, and we’re sorry for the inconvenience caused. Thank you, Team Toystreet

Posted 2 months ago

“My grandson love this pirate tunnel And train. It's so cute. The only problem I had, is that one of the metal fasteners on a wheel of one of the train cars is damaged and has sharp edges and we can't let him play with this car.”

Toy Street 5 star review on 9th April 2026

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Posted 2 months ago

“Great prices at Toy Street and very competitive compared to elsewhere. Delivery wasn’t the quickest, but everything arrived well packaged and in perfect condition. Overall, I’m pleased with my purchase.”

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Posted 2 months ago

“Great service”

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Posted 2 months ago

“Fast delivery BUT original box was really bent up hoping contents not damaged ( gift)”

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Posted 2 months ago

“Excellent service and quality. Keep up the good job 🤩”

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Posted 2 months ago

“Excellent service....prompt delivery”

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Posted 2 months ago

“Great website and so quick and easy to order. Very prompt delivery.”

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Posted 2 months ago

“The little otter I ordered was perfect to go with the book 'When I became your Daddy'. Suitable from birth too.”

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Posted 2 months ago

“Very good but quite pricey”

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Posted 2 months ago

“Best price and prompt delivery, recommended”

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Posted 2 months ago

“So happy for my sell”

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Posted 2 months ago

“Fabulous, quick delivery and cheapest price for the product i bought. Item very well packaged.”

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Posted 2 months ago

“Excellent speed of delivery.”

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Posted 2 months ago

“Great service and excellent communication. Delighted with my purchases. Thank you Toy Street”

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Posted 2 months ago

“A disaster. I ordered a knitting set for my grandaughter's Birthday and was given a 3 to 4 day delivery date. When it hadn't arrived after 7 days I contacted them and got told that the delivery date was wrong and I would be upgraded to over night delivery. It still didn't arrive and I contacted them again to be told my order hadn't been sent for dispatch and it would be another 4 days or so before I recieved it and there was nothing else they could do. !!”

Helpful Report

Posted 2 months ago

Hi there, Thank you for taking the time to share your feedback, and I’m truly sorry for the disappointment and frustration caused especially as this was a birthday gift for your granddaughter. This is absolutely not the level of service we aim to provide at Toystreet. We do apologise for the delays you experienced. The delivery timeframes provided are estimates rather than guarantees, however we completely understand how frustrating it is when these are not met. Once we became aware of the delay, we upgraded your shipping at no additional cost so that, as soon as the item arrived with us from our external location, it could be dispatched as quickly as possible. We can see that your order has now been delivered, but we appreciate that this was later than expected and did not meet the timing you had hoped for. We’re very sorry for the inconvenience and disappointment this caused. If you would like any further assistance with your order please contact us at mail@toystreet.co.uk with reference number 5118 and a member of our team will be happy to help. Thank you again for bringing this to our attention, and we’re sorry for the inconvenience caused. Thank you, Team Toystreet

Posted 2 months ago

“Yes we were very pleased with our order thank you .”

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Posted 2 months ago

“I ordered a product that was practically impossible to find, and thanks to them I was able to get it. Great shop!”

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Posted 3 months ago

Toy Street is rated 4.7 based on 7,039 reviews