Toy Street Reviews

Name: Toy Street
Address: 40 Barnard Road, Norwich, Norfolk
Rating: 4.68

4.7 Rating 7,050 Reviews

93 %

of reviewers recommend Toy Street

4.7

Based on 7,050 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email

About Toy Street:

Here at Toy Street, we want you to have the best toys at the best prices. We source all the latest and greatest toys so there’s always something for everyone, no matter the occasion. From new-borns to preteens and even beyond, our focus is to bring families together and enrich lives with fun and learning.

You’ll find thousands of carefully chosen products on Toy Street – with more always on the way! We strive to sell only the most high-quality toys, with an emphasis on encouraging learning and creativity. Enhance your child’s development and skills with toys and games they’ll think of fondly for years to come.

Remember to shop Toy Street, where fun lives!

Visit Website

Phone:

1603 974303

Email:

mail@toystreet.co.uk

Location:

40 Barnard Road,
Norwich
Norfolk
NR5 9JB

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Toy Street 5 star review on 27th July 2025

Anonymous

Anonymous // 01/01/2019

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“Very competitive price for the Solar System Suncatcher item. It arrive promptly and was well packaged. I am veey gappy with my purchase.”

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Posted 2 months ago

“I was really suprised at how well my item came im pleased with the quick delivery”

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Posted 2 months ago

“I had a truly awful experience with this business. I ordered an item a week in advance for a specific event, but it wasn't even dispatched by the time I needed it. When I called to find out what happened, they apologised and promised next-day dispatch. However, they failed to meet that second deadline as well. By the time the order finally arrived, the party was over, and the item was no longer needed. The service went from poor to disgraceful when I tried to resolve the issue: Unfair Charges: Despite the delay being entirely their fault, they insisted on charging me for return postage. Unprofessional Conduct: I spoke to two members of staff who were openly mocking me while I was on the line. Avoidance: Rather than helping, they simply "regurgitated" terms and conditions, and one staff member even hung up on me. This is a sham of a business with zero regard for customer service or basic professional decency. Save yourself the time and the headache—shop elsewhere”

Helpful Report

Posted 2 months ago

Hi there, We’ve reviewed the call recordings and your order, and we do not agree with the claims made in your review. At no point were you mocked by our staff, and the conversation clearly shows our team repeatedly explaining that delivery timeframes are estimates, not guarantees, as stated in our delivery terms. Your order was also delayed due to the Easter bank holiday period. This is clearly outlined in our FAQs that during busy holiday periods there may be delays in dispatching and this is outside of our control once dispatch has taken place. Only next-day services carry guaranteed delivery windows, all other options are subject to standard estimated timeframes. Your order was upgraded to a next day service for the inconvenience on the 10th of April and was dispatched the same day and delivered on the 11th of April as expected, as such we did not fail to meet this deadline as per your statement. We also do not accept abuse towards staff. Where calls become aggressive or abusive, we will end them in line with our internal policy, as such our team member acted in accordance with our zero-tolerance policy. Finally, as there is no fault with the product, this return is classed as unwanted, and return postage is the customer’s responsibility under our terms and conditions. If you require anything further, you can contact us at mail@toystreet.co.uk with reference number 4907. Thank You, Team Toystreet

Posted 2 months ago

“I ordered internationally and this package came faster than some of my national packages which was CRAZY! Everything was packaged great and quickly, thank you”

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Posted 2 months ago

“My first purchase from Toy Street and will probably order again. The pros… they were cheaper than all other stores including Amazon and they sold items that you just can’t seem to find in many other places. A big win! The downside though was that delivery took ages (exceeding their estimated arrival date) and they don’t communicate with you to let you know. The jigsaw I ordered arrived after a few weeks and it was excellently packaged and perfect! If you are not in a rush and don’t mind waiting then I would recommend Toy Street.”

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Posted 2 months ago

“I was honestly surprised by Toy Street. They were able to deliver the game I ordered all the way from London to Salt Lake City, Utah, without issue. Shipping was timely and reasonable. The only concern that I have is that the box showed up practically destroyed. There were multiple holes in the box, and the tape had torn in a couple of places. When I opened the box there was probably 4 inches of space on every side of the board game, and a small packing paper that had been inserted which was not even close to enough to carefully insulate the board game from damage. I consider it a miracle that the game showed up in perfect condition given how bad the box was. Either Toy Street has some sort of magic going on, or I just got lucky. It makes me hesitate to order from them again, but it was a great price for a great game and it got to me in perfect condition despite the outer condition of the external box. So, what am I to say? I will simply say, “thank you.“”

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Posted 2 months ago

“Very good value and good quality”

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Posted 2 months ago

“Perfect service”

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Posted 2 months ago

“Still waiting for item to arrive considering it was supposed to be shipped 7ndays aho”

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Posted 2 months ago

Hi there, Thank you for your review. We’re sorry to hear you’re still waiting for your order. We can confirm that your order was placed on the 6th and dispatched on the 7th, so it was sent out by our team within the expected timeframe. Since then, the parcel has been with Royal Mail, and we can see that the tracking is actively updating. Delays have unfortunately occurred due to the Easter bank holiday weekend, during which courier services do not operate as normal. This can impact delivery times, but is outside of our control once the parcel has been handed over. We would recommend continuing to monitor the tracking for the latest updates, as it is still progressing through the network. If you need any further assistance, please contact us at team@zatu.co.uk and we’ll be happy to help. Thank You, Team Zatu Games

Posted 2 months ago

“I’m currently waiting for a callback from customer service after a disappointing delivery experience. I paid for next-day delivery, but my order ended up taking an entire week. I placed the order while on a staycation, assuming next-day delivery wouldn’t be an issue — or even delivery within five days. Unfortunately, it never arrived on time, and by the time it was finally delivered, I had already left the staycation. Customer service mentioned they would reroute the parcel to my location, but this didn’t resolve the issue. Overall, very frustrating and not what I expected from the service Hoping for a refund!”

Helpful Report

Posted 2 months ago

Hi there, Thank you for taking the time to share your feedback, and I’m sorry to hear about your frustration with the delivery experience. We can confirm that your order was dispatched to the courier on time and within the service selected. However, the subsequent delay occurred within the courier network and was impacted by the Easter bank holiday period, which is unfortunately outside of our control. We understand how disappointing this must have been, particularly as you were away on a staycation and relying on the delivery timeframe. While we always aim to meet next-day delivery expectations, courier delays can occasionally occur due to external factors once the parcel has left us. In regards to our team getting back in touch with you, we can see that our team sent an email to you 4 days ago from today regarding this issue. We have had no response to this email. If you would like any further assistance with your order please contact us at mail@toystreet.co.uk with reference number 0934 and a member of our team will be happy to help. Thank you again for bringing this to our attention, and we’re sorry for the inconvenience caused. Thank you, Team Toystreet

Posted 2 months ago

“The product I purchased is one that I like and have seen before. The delivery service through ParcelForce/Royal Mail is atrocious though. They are confused, do not record instructions correctly, not service oriented. We have been given the runaround about where the parcel is and when it will come… you really must select a different delivery partner. This is unacceptable. I am lucky the toy is for a birthday in May, so we have time to chase this down. But it is taking far too much time and energy (and even gasoline given they offered to send it to a depot an hours drive away - mind-boggling quite honestly).”

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Posted 2 months ago

“Great price. Great communication”

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Posted 2 months ago

“Competitive prices, prompt delivery and well packaged.”

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Posted 3 months ago

“Very, very slow delivery. Nothing like I was shown at placing the order. Customer service wasnt too friendly either just full of excuses. I dont expect to win the voucher with this review”

Helpful Report

Posted 3 months ago

Hi there, Thank you for taking the time to share your feedback, and I’m sorry to hear that your experience did not meet expectations. This is absolutely not the level of service we aim to provide at Toystreet. We understand your concerns regarding delivery times. The timeframes shown at checkout are estimates and can be subject to external factors, as explained by our customer service team. While transfers from our external sites do not typically take long, there can occasionally be delays outside of our control. Looking into your orders, we can see that you placed two separate orders, with estimated delivery dates of 27th March and 2nd April. Both orders were delivered on 2nd April, which is within the overall timeframe provided, although we do acknowledge that one of the orders was slightly delayed and we do apologise for this. We’re also sorry to hear that your experience with customer service felt unsatisfactory. This is not the impression we want to give, and your feedback will be reviewed internally. If you would like any further assistance with your order please contact us at mail@toystreet.co.uk with reference number 0964 and a member of our team will be happy to help. Thank you again for bringing this to our attention, and we’re sorry for the inconvenience caused. Thank you, Team Toystreet

Posted 2 months ago

“My grandson love this pirate tunnel And train. It's so cute. The only problem I had, is that one of the metal fasteners on a wheel of one of the train cars is damaged and has sharp edges and we can't let him play with this car.”

Toy Street 5 star review on 9th April 2026

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Posted 3 months ago

“Great prices at Toy Street and very competitive compared to elsewhere. Delivery wasn’t the quickest, but everything arrived well packaged and in perfect condition. Overall, I’m pleased with my purchase.”

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Posted 3 months ago

“Great service”

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Posted 3 months ago

“Fast delivery BUT original box was really bent up hoping contents not damaged ( gift)”

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Posted 3 months ago

“Excellent service and quality. Keep up the good job 🤩”

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Posted 3 months ago

“Excellent service....prompt delivery”

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Posted 3 months ago

Toy Street is rated 4.7 based on 7,050 reviews