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Toy Street Reviews

4.7 Rating 5,955 Reviews

93 %

of reviewers recommend Toy Street

Company Reviews

Product Reviews

4.7

Based on 5,955 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Toy Street:

Here at Toy Street, we want you to have the best toys at the best prices. We source all the latest and greatest toys so there’s always something for everyone, no matter the occasion. From new-borns to preteens and even beyond, our focus is to bring families together and enrich lives with fun and learning.

You’ll find thousands of carefully chosen products on Toy Street – with more always on the way! We strive to sell only the most high-quality toys, with an emphasis on encouraging learning and creativity. Enhance your child’s development and skills with toys and games they’ll think of fondly for years to come.

Remember to shop Toy Street, where fun lives!

Visit Website

Phone:

1603 974303

Email:

mail@toystreet.co.uk

Location:

40 Barnard Road,
Norwich
Norfolk
NR5 9JB

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Toy Street 5 star review on 19th April 2024

Toy Street 5 star review on 2nd April 2024

Toy Street 5 star review on 14th March 2024

Toy Street 5 star review on 30th January 2024

Toy Street 5 star review on 3rd January 2024

Toy Street 5 star review on 13th December 2023

Toy Street 5 star review on 2nd December 2023

9

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Good purchase . Fast delivery and straight forward transaction. Very refreshing”

Posted 1 month ago

“Great prices and speedy delivery. Really impressed.”

Posted 1 month ago

“lovely puzzle, much cheaper than other providers. Took longer than 2-3 day's delivery but perhaps postal service was at fault.”

Posted 1 month ago

“Placed an order 2 weeks,I’ve yet to receive this I’ve had no email or tracking number and I’ve emailed the company numerous times and had no reply and when I ring the number it says they are closed !! Not happy about this”

Posted 1 month ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with this order. Please get in contact with our customer services team if you believe this still requires a resolution. We hope you'll give us another chance. Toy Street

Posted 2 weeks ago

“Clearly states on website they offer next day delivery. Item not even dispatched. No response to emails. Avoid this company.”

Posted 1 month ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours help us to find areas where we can improve. I'm very sorry to hear you never received your order. I can see that you have since been fully refunded for this. We hope you'll give us another chance, and we anticipate hearing from you again soon. Toy Street

Posted 4 weeks ago

“It is now three months since I placed the order which I have not received, it is now well over two months past the estimated date of delivery. Although I have sent two emails over the past week neither have been responded to. Very disappointing and unacceptable service.”

Posted 1 month ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours help us to find areas where we can improve. I'm very sorry to hear you never received your order. I can see that you have since been fully refunded for this. We hope you'll give us another chance. Toy Street

Posted 4 weeks ago

“Excellent service. International shipping was fast.”

Posted 1 month ago

“Great service and price”

Posted 1 month ago

“Fast and efficient service I would definitely use again”

Posted 1 month ago

“Delivered on time and well packaged.”

Posted 1 month ago

“I ordered two plush toys ( internationally shipped to Australia )!. Their pricing was great , shipping was fast and tracked and they kept me up to date . Toys were received in perfect condition and excellent quality . Am planning to order again soon when I can afford to add more I my collection! Excellent company and if you are ordering from overseas don’t hesitate. Keep up the great service , Toy street .”

Posted 1 month ago

“Still waiting on an item that hasn't come yet and I wonder if a robot will respond or an actual person because most likely they wouldn't care to respond to people who spent their hard earned money on people who can't even send the item straight away”

Posted 1 month ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I'm sorry to hear about the troubles you have had receiving your order. Please get in touch with our customer service team If you still never received this and we will do our best to resolve this for you. We hope you'll give us another chance. Zatu Games

Posted 1 month ago

“I have been waiting for my order for over 1 week. no one answers the phone or responds to e-mails because they want their money back. I lost money and time. I do not recommend shopping here!”

Posted 1 month ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with this order. Please get in contact with our customer services team and we will be sure to investigate this for you! We hope you'll give us another chance. Zatu Games

Posted 1 month ago

“Everything arrived well packaged and as described. No complaints whatsoever, and would use again. Once I placed the order, I was then was slightly concerned whether I would receive items... as there wasn't the usual amount of emails ref delivery updates. However when I placed the order I was advised of the delivery timeframe (approx 2 weeks) and the items came within this timeframe, so all good. I also telephoned them just to check after a week and got straight through. I was advised they were still awaiting an item to complete the delivery. If you want Amazon service (eg next day) and Amazon prices, then order through Amazon, but don't forgot there are other companies trying to compete and offer just as good service, but maybe a take a little longer. Would buy again through them.”

Posted 2 months ago

“the website is very user friendly and the service was good. i reciced my parcel quickly after ordering it”

Posted 2 months ago

“Quick delivery. Slightly mixed quality.”

Posted 2 months ago

“excellent! fast postage, great prices”

Posted 2 months ago

“Shipping and packaging good Right product, good prices”

Posted 2 months ago

“Placed an order with Toystreet after seeing that they deliver next day if ordered by 4pm. Fab! 2 weeks later and still no product! Aparently the product was "held" at one of their other warehouses. Load of rubbish, they are clearly drop shipping and don't have the stock. It's a fair way of selling, but be honest with delivery and dispatch times instead of promising next day when it clearly is never going to be! Awful service, submitted a support ticket which was unanswered, when I finally got through on the phone they then said the product had been dispatched. Buyer beware!”

Posted 2 months ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order; we aim to despatch all orders in a timely manner, and I apologise that we were unable to do so on this occasion. We will Investigate this with our warehouse team to prevent similar issues from affecting our customers in the future. I can see that our warehouse team managed to stop this order from leaving our warehouse for you, and a full refund has since been issued for this order. We hope you’ll give us another chance. Toy Street

Posted 2 months ago

“Have been buying the eugy products. Have purchased two orders. Service is excellent, good quality products and arrives quickly. Very good selection and prices including multi- buy discount. Will definitely be buying again.”

Posted 2 months ago

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Toy Street is rated 4.7 based on 5,955 reviews