Toy Street Reviews

Name: Toy Street
Address: 40 Barnard Road, Norwich, Norfolk
Rating: 4.68

4.7 Rating 7,022 Reviews

93 %

of reviewers recommend Toy Street

4.7

Based on 7,022 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email

About Toy Street:

Here at Toy Street, we want you to have the best toys at the best prices. We source all the latest and greatest toys so there’s always something for everyone, no matter the occasion. From new-borns to preteens and even beyond, our focus is to bring families together and enrich lives with fun and learning.

You’ll find thousands of carefully chosen products on Toy Street – with more always on the way! We strive to sell only the most high-quality toys, with an emphasis on encouraging learning and creativity. Enhance your child’s development and skills with toys and games they’ll think of fondly for years to come.

Remember to shop Toy Street, where fun lives!

Visit Website

Phone:

1603 974303

Email:

mail@toystreet.co.uk

Location:

40 Barnard Road,
Norwich
Norfolk
NR5 9JB

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Toy Street 5 star review on 27th July 2025

Anonymous

Anonymous // 01/01/2019

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“A disaster. I ordered a knitting set for my grandaughter's Birthday and was given a 3 to 4 day delivery date. When it hadn't arrived after 7 days I contacted them and got told that the delivery date was wrong and I would be upgraded to over night delivery. It still didn't arrive and I contacted them again to be told my order hadn't been sent for dispatch and it would be another 4 days or so before I recieved it and there was nothing else they could do. !!”

Helpful Report

Posted 2 months ago

Hi there, Thank you for taking the time to share your feedback, and I’m truly sorry for the disappointment and frustration caused especially as this was a birthday gift for your granddaughter. This is absolutely not the level of service we aim to provide at Toystreet. We do apologise for the delays you experienced. The delivery timeframes provided are estimates rather than guarantees, however we completely understand how frustrating it is when these are not met. Once we became aware of the delay, we upgraded your shipping at no additional cost so that, as soon as the item arrived with us from our external location, it could be dispatched as quickly as possible. We can see that your order has now been delivered, but we appreciate that this was later than expected and did not meet the timing you had hoped for. We’re very sorry for the inconvenience and disappointment this caused. If you would like any further assistance with your order please contact us at mail@toystreet.co.uk with reference number 5118 and a member of our team will be happy to help. Thank you again for bringing this to our attention, and we’re sorry for the inconvenience caused. Thank you, Team Toystreet

Posted 2 months ago

“Yes we were very pleased with our order thank you .”

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Posted 2 months ago

“I ordered a product that was practically impossible to find, and thanks to them I was able to get it. Great shop!”

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Posted 2 months ago

“Excellent, thank you”

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Posted 2 months ago

“Good delivery time and well packed, very happy with purchase👍”

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Posted 2 months ago

“I've been waiting on my order since August 8th, 2024. I got some responses in the beginning of last year and knew last year why it was late. "The Everdell SLeeves". I'm normally not a person who put someone one public display but I feel like I have to right now. Almost two years to restock those sleeves, I can't believe it myself, it is far too long, don't you think?. I also tried reaching out to customer services but the passed months they are just ignoring me, not even responding to my questions anymore that isn't even related to my order. Where are those sleeves? Why is it so hard to restock them when it takes other stores maybe a week? Even ordering from a kickstarter takes less time. I can understand when i back order stuff I need to wait awhile, but 2 months to wait (what is mentioned for a backorder) is an awfully less time than 2 years. Restock the Everdell Sleeves PLeAsE. I ordered from here because the prices were so good. But I will have to rethink in the future. I still have hope that I someday will get my order, I really hope sooner than later though. Charley”

Helpful Report

Posted 2 months ago

Hi there, Thank you for taking the time to share your feedback, and I’m really sorry for the frustration and length of time you’ve been waiting. We completely understand how disappointing this must be. From our records, the last correspondence we received from you was around 7 months ago, and this was responded to at the time. During that conversation, we also offered to split your order free of charge, so that any in-stock items could be dispatched to you straight away while we awaited the restock of the Everdell sleeves. We did not receive a reply from this email. We understand your concerns regarding the delay in restocking. Unfortunately, we are not able to restock items at will, as we rely on suppliers and manufacturers to produce and distribute stock to us. While backorder items typically take 2–3 months to return, this can sometimes take longer, as outlined in our backorder notice and FAQs. We appreciate that in this case the delay has been significantly longer than expected, and we’re very sorry for that. If you would like any further assistance with your order please contact us at mail@toystreet.co.uk with reference number 6140 and a member of our team will be happy to help, including revisiting options such as splitting the order or reviewing alternative resolutions. Thank you again for bringing this to our attention, and we’re sorry for the inconvenience caused. Thank you, Team Toystreet

Posted 2 months ago

“Great experience, used once only for a metal ride on car. The price was very competitive and next day delivery was just under £5. The packaging was great too and very pleased with the item. Will be using these guys again.”

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Posted 2 months ago

“Very pleased with my woodland snp cards which arrived promptly. Thank you”

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Posted 2 months ago

“Very easy to find and use the website and fast delivery, inner packaging was perfect as was the outer packaging.”

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Posted 3 months ago

“The international shipping was also surprisingly easy and very affordable, which made the whole experience even better. Highly recommended!”

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Posted 3 months ago

“Super fast delivery”

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Posted 3 months ago

“Absolutely Beautiful They are amazing colourful and now loved Arrived safely and fast Well packaged They are fabulous and highly recommend Thank you guys”

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Posted 3 months ago

“Great company. Unfortunately my daughter lost her favourite cuddly toy and we had to replace it. The bunny looks the same as on the picture. The delivery time was quick. My daughter was very delighted to have her toy again.”

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Posted 3 months ago

“Easy ordering, fast delivery, awesome product - very happy with Toy Street!”

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Posted 3 months ago

“Product was what I ordered, was priced reasonably, and arrived in a timely fashion. I couldn't ask for more.”

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Posted 3 months ago

“Shipped to Germany. Relatively quick, products that are difficult for me to find here otherwise. Would definitely recommend”

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Posted 3 months ago

“Je suis très satisfait de ma commande, arrivée très rapidement chez moi. Merci beaucoup ! I'm very happy with my order, received very quickly. Thank you very much !”

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Posted 3 months ago

“The first time we have used Toy Street every thing was seamless quality price delivery. We will be back. First class from start to finish”

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Posted 3 months ago

“Love this company”

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Posted 3 months ago

“Long wait, one part still not here, poor correspondence, confusing web and poor telephone manner”

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Posted 3 months ago

Thank you for taking the time to leave your feedback. We're sorry to hear you're disappointed with your experience. We can see that your order was placed with an estimated delivery timeframe of 25 – 28 March 2026, as confirmed in your order confirmation email and on the checkout page. As such, the order is still within the expected delivery window. Our website and FAQs explain that estimated delivery information is provided before purchase, and that where an order includes items on different stock timelines, fulfilment can vary depending on the items selected and the shipping arrangement in place. We appreciate your feedback regarding communication and your experience with our team, and will take this on board. If you still need help with the outstanding item, please contact our customer service team with your order details on 01603 974303 or mail@toystreet.co.uk using the customer reference number of 6895 and we will be happy to look into this further. Best wishes, The ToyStreet Team

Posted 3 months ago

Toy Street is rated 4.7 based on 7,022 reviews