Tower Reviews

Name: Tower
Rating: 4.16

4.2 Rating 5,629 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,629 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Tower made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Tower 5 star review on 10th October 2025

252

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Paid £450 for Panasonic combination 18 months ago. Rubbish but this little microwave does all I need for so much less! Cracking buy.”

Helpful Report

Posted 1 year ago

Hi Thanks for your 5 star comments about your microwave from Tower. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Excellent quality and easy to use”

Helpful Report

Posted 1 year ago

Hello Norman It was great to read how easy you are finding your Tower product to use. Please be assured our Customer Services Team are always available should you have any enquiries in the future. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Love this air fryer easy to use and cheap to run.”

Helpful Report

Posted 1 year ago

Hi Thanks for your 5 star comments about your Tower product. Your comments were greatly appreciated. Keith - Group Customer Services Manager

Posted 1 year ago

“Love the versatility of the different sized drawers.”

Helpful Report

Posted 1 year ago

Hi Susan Many thanks for your kind words about your Tower product At Tower we love our products too !!!! Keith - Group Customer Services Manager

Posted 1 year ago

“Very good microwave”

Helpful Report

Posted 1 year ago

Hello Zaria Thanks for your 5 star comments. We were delighted to read how you much you love your microwave from Tower. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Very pleased with Tower, efficient service and delivery”

Helpful Report

Posted 1 year ago

Hello Many thanks for your kind words about the service you have received from Tower. Here at Tower we always endeavour to place our customers at the heart of everything we do. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“We are really pleased with this toaster it much more efficient than our last one.”

Helpful Report

Posted 1 year ago

Hi Hamish Many thanks for taking the time to leave your comments. We were delighted to read how pleased you are with your Toaster from Tower. Thanks for your valuable order Keith - Group Customer Services Manager

Posted 1 year ago

“So pleased with my Air fryer. Very easy to use, easy to clean. Cooks food to perfection. Would be great if it came with a more detailed leaflet of timings for cooking.”

Helpful Report

Posted 1 year ago

Hi Susan Thanks for your review. Here at Tower we love hearing from our customers as to how we can further improve our products and services. Rest assured your recommendation has been noted. Thanks again Keith - Group Customer Services Manager

Posted 1 year ago

“I received this air fryer through a grant with the RNIB and the Kadent Foundation. Although I haven't used it yet, it looks very easy and the Dials are well contrasted. I have wanted an air fryer for some time and this is space saving and matches my other appliances well.”

Helpful Report

Posted 1 year ago

Hello Lauren Many thanks for your 5 star comments about your Tower Air Fryer We hope you enjoy using your Air Fryer however should you have any enquiries our Customer Services Team would love to hear from you. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“ive been looking for a microwave now for days all so expensive thank goodness I found this one delivery and microwave all just under fifty quid this is a must buy. came in pristine condition”

Helpful Report

Posted 1 year ago

Hi Carole, It was wonderful to read your 5 star comments about your Microwave from Tower Thanks for your valuable order. Keith - Group Customer Services Manager

Posted 1 year ago

“I really like this Microwave and is very well priced.”

Helpful Report

Posted 1 year ago

Hi Moira Many thanks for taking the time to leave your 5 star comments about your Microwave from Tower. We hope you enjoy using your Microwave - should you have any questions please feel free to contact our Customer Services Team Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Very pleased with my purchase and will enjoy its benefits no doubt”

Helpful Report

Posted 1 year ago

Hi David It was wonderful to read your 5 star comments. Thanks for choosing Tower for your valuable purchase. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Ordered my microwave on 10th January and immediately contacted Tower Customer Service to return as had selected the wrong colour. 15 days later and still no response from them despite numerous emails and private messages via messenger. Responses on messenger assure me someone will contact in 24 hours and it never happens. Customer service and after sales service is non existent, steer clear!!”

Helpful Report

Posted 1 year ago

“Bought vortex vizion 7ltr air fryer in march 23 size good still can't get rid of horrible smell when cooking and lingering smell on the food tried emailing no response so not very happy phone lines only open 10 til 3 awkward when you work”

Helpful Report

Posted 1 year ago

“Loving it”

Helpful Report

Posted 1 year ago

“I just would like to say a very big Thank You to Tower's Customer Service Team in particular Fayyaz, Chloe and Amy! You have been really awesome in sorting out my replacement Air fryer Oven. It's so refreshing to have a company that its employees are as efficient, friendly and as helpful as yours. Would not hesitate to buy or recommend Tower goods in the future. Keep up the good work!”

Helpful Report

Posted 1 year ago

“Very happy with the soup maker. It's my first ever soup maker and with the right recipes, it does exactly what it's supposed to. Lively soup every time.”

Helpful Report

Posted 1 year ago

Hello Joanne Many thanks for your 5 star comments about your Soup Maker from Tower. We hope you enjoying making many delicious recipes !!! Keith - Group Customer Services Manager

Posted 1 year ago

“Awful. It got delivered and doesn’t work! Have contacted tower several times and heard absolutely nothing back!!!”

Helpful Report

Posted 1 year ago

Hi Lily We were sorry to read your comments about the rare issue with your Tower product. When a customer does contact us we do make a polite request to avoid sending duplicate messages to us as this impacts our effectiveness on responding to you in the shortest possible time. I was pleased to read one of the Team have been in contact with you in a bid to resolve your enquiry Keith - Group Customer Services Manager

Posted 1 year ago

“5/5 Good Quality.. User friendly.. bought in sale 😁”

Helpful Report

Posted 1 year ago

Hi Dean Many thanks for your 5/5 comments about your Tower product. Should you have any enquiries our Customer Services Team would love to hear from you. Keith - Group Customer Services Manager

Posted 1 year ago

“My oven broke down and i didn't know what to do so a friend of mine brought in an air fryer called Tower Air fryer and that changed everything to better. I still haven't used my oven yet.”

Helpful Report

Posted 1 year ago

Hello Pat Thanks for your kind words. Everyone here at Tower HQ was delighted to read your friend purchased an Air Fryer from ourselves. Should you have any enquiries please feel free to contact us. Regards Keith - Group Customer Services Manager

Posted 1 year ago

Tower is rated 4.2 based on 5,629 reviews