Tower Reviews

Name: Tower
Rating: 4.16

4.2 Rating 5,563 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,563 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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H Cottrell

T Tunal

237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Chloe was very helpful in resolving our problem.”

Helpful Report

Posted 3 years ago

Hello, Thanks for leaving your comments about Chloe within our Customer Services Team. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Excellant Air Fryer, would have given Five stars, but for the timer knob splitting,but overall brilliant little oven. Tower customer service was excellant and resolved the issues.”

Helpful Report

Posted 3 years ago

“I brought a tower sensor bin nearly a year ago and suddenly stopped working. As I am still in my warranty contacted tower regarding the issue. They responded to me within 4 working days. Annie one of the customer representatives was really helpful and resolved the issue really quickly and has sent out a replacement. Yet to receive as of writing but the service so far has been really efficient.”

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Posted 3 years ago

Hi Shanice, Thanks for taking the time to leave your review. On the rare occasions where things dont go to plan our dedicated Customer Services Team are on hand to resolve any query you may wish to make. I was delighted to read this was the case when Annie picked up your enquiry. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“I have used the tower Air Fryer for pork chops, chicken on the rotisserie, fish fingers. Really enjoying using this and everything seems good so far...”

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Posted 3 years ago

Hi Norrie, Thanks for your review about the Tower Air Fryer. We hope you enjoy making more delicious recipes Thanks Keith - Group Customer Services Manager

Posted 3 years ago

“Claimed under warranty for a Kettle that had bits that fell off it. Took a bit of discussion before agreement to replace but got there in the end”

Helpful Report

Posted 3 years ago

Hi Thanks for your review of our warranty process. We always try to make our processes as smooth as possible however there are occasions where we require additional information. Please accept my apologies for any inconvenience caused. Rest assured as a result of your comments we will review our warranty process Thanks Keith - Group Customer Services Manager

Posted 3 years ago

“Easy to use product. Nice decent size for small kitchen spaces.”

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Posted 3 years ago

Hi Abbiie Thanks for taking the time to leave your 5 star review. We hope you enjoy using your Tower product Keith - Group Customer Services Manager

Posted 3 years ago

“Product as described just what I needed excellent product.. but unfortunately delivery was a shambles, typical Hermes standard!”

Helpful Report

Posted 3 years ago

Hi Frank, Thanks for your valuable review. I was sorry to see the condition of your parcel upon receipt. Rest assured we have regular meetings with our courier partners and the photograph you have forwarded will be addressed in our next meeting. On behalf of our courier partners and Tower please accept my personal and sincere apologies. Regards Keith - Customer Services Manager

Posted 3 years ago

“The service I received was absolutely Brilliant. After receiving my parcel and finding it was damaged. and then on the phone to you .”

Helpful Report

Posted 3 years ago

Hi Patricia, Thanks for your kind words about the recent Customer Service received. Here at Tower we always place the customer at the heart of everything we do. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“I live in a small flat and this has given me a wonderful way of cooking and the results are outstanding”

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Posted 3 years ago

Hi Paul, Thanks for your valuable order and your kind words. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“The products are great and the customer service amazing. Well done”

Helpful Report

Posted 3 years ago

Hello iLaria, We really appreciate your kind words about our products and Customer Services Team. Keith - Group Customer Services Manager

Posted 3 years ago

“Tower Airfryer stopped working I still had warranty. Thank you to Tower for an exchange.”

Helpful Report

Posted 3 years ago

Hi Sheila, Thanks for your valuable comments. It was our pleasure to replace your Tower AirFryer under our warranty scheme. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“I had a sensor bin which wasn’t working - the lid wouldn’t close fully. So I tried to activate the warranty and despite some runaround initially where Morphy Richards couldn’t ship a replacement as I’m living in Ireland (Brexit I assume) they had to refer me to another company and they agreed to replace the damaged lid. Their communication was helpful and professional and speedy. I expect the replacement to arrive in 7-10 days.”

Helpful Report

Posted 3 years ago

Hi Catherine, Thanks for your review - I was pleased to read our Customer Services Team took ownership of your recent enquiry and arranged for a replacement part to be dispatched to you. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Josh handled my query superbly!”

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Posted 3 years ago

Hi Josh, Thanks for your kind review about how Josh recently handled your enquiry. I have passed your valuable comments across to Josh who was delighted to read them. Keith - Group Customer Services Manager

Posted 3 years ago

“A bit early to submit a review, i have only used it twice. However i think it will be very good for cooking certain things like oven chips. I have deducted one star because it is a little difficult to clean in my opinion. Would still buy it.”

Helpful Report

Posted 3 years ago

Hi Thanks for taking the time to leave your review. Rest assured should you have any queries about your product our Customer Services Team are readily on hand to assist. Thanks for your valuable order. Keith - Group Customer Services Manager

Posted 3 years ago

“Love my Tower Slow cooker but when I wiped the front with the tea towel the writing (off , low , high.) got smudged beyond recognition. Can I use a marker?”

Helpful Report

Posted 3 years ago

Hi Thanks for your review. I was sorry to read the issue with the writing on your Slow Cooker. As this is the first contact you have made to ourselves I have arranged for one of my Customer Services Team to contact you within the next 48 hours. Thanks Keith - Group Customer Services Manager

Posted 3 years ago

“Have not used the items yet but they look good quality and should last. Great value on the price.”

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Posted 3 years ago

Hi Melissa, Thanks for your review and your valuable order which is greatly appreciated. We hope you revisit our Tower Website soon. Keith - Group Customer Services Manager

Posted 3 years ago

“Delivery was quick but the wrong colour items (kettle and toaster) were sent. However, she who must be obeyed said that they fit in fine with the new decor so we kept them. Tower offered to exchange quite quickly if required so that was good although returning stuff is always a faff. If it hadn't been for the error then I would have given 5 stars.”

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Posted 3 years ago

Hi Steve, Thanks for your comments - I was sorry to learn that the incorrect colour of product was sent to you - rest assured I will pass on these comments to our warehouse teams. Thanks for your understanding and your 4 star review. Keith - Group Customer Services Manager

Posted 3 years ago

“Overall a very good service. The customer advisor I dealt with was very helpful. It wasn't that easy to get in touch as they only have a 2 hour phone contact number ( this was after no response from an email) The problem with my kettle is resolved and they are sending me a Replacement.”

Helpful Report

Posted 3 years ago

Hi GrahamMac, Thanks for your review - I was pleased to learn our Customer Services Team resolved your enquiry. Keith - Group Customer Services Manager

Posted 3 years ago

“It is a good product”

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Posted 3 years ago

Hi Luciana, Thanks for taking the time to leave your comments - they are greatly appreciated. Keith - Group Customer Services Manager

Posted 3 years ago

“Megan you gotta stop writing reviews about yourself”

Helpful Report

Posted 3 years ago

Hi, Thanks for your comments - within Tower we are a small customer focused team. I was delighted to read so many people have been pleased with the service Megan provides. Keith - Group Customer Services Manager

Posted 3 years ago

Tower is rated 4.2 based on 5,563 reviews