Tower Reviews

Name: Tower
Rating: 4.16

4.2 Rating 5,640 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,640 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Tower 5 star review on 21st October 2025

V Solcombe

Tower 5 star review on 10th October 2025

253

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When contacted them the issue was shorted out quickly”

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Posted 4 years ago

HI Thanks for taking the time to leave a review about the recent service you received from Tower - its greatly appreciated. Keith - Group Customer Services Manager

Posted 4 years ago

“After a delay in the start the service was fine. I think if the video should be available with the replacement part”

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Posted 4 years ago

Hi Many thanks for your review. We love listening to our customers feedback and your suggestion has been taken on board. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“The book for my machine got destroyed before i had a chance to learn to use it. Staff super helpful and lovely, just removing 1 star as it took them a good deal of time to reply. Once they did tho they were on the ball so have patience!!”

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Posted 4 years ago

Hi Thanks for your review I was delighted to learn that after a delay your enquiry was resolved fully. Keith - Group Customer Services Manager

Posted 4 years ago

“We bought a self opening waste bin from Amazon last October. In March it failed. Amazon refused to replace it as it was outside their 30 day return policy. They told us to deal with their supplier, Electrical Emporium who refused to communicate with us. After a showdown with Amazon they refunded the £59.99 cost. We bought anther bin from Amazon and it failed in August. This time we dealt directly with Tower Customer Services. We explained the history and Sam was brilliant. They replaced the lid very promptly and without argument. The product did not make us happy and we would avoid Electrical Emporium but Sam was a star!”

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Posted 4 years ago

Hi David, Thanks for your message and valuable review. I was delighted to learn Sam had resolved your enquiry - rest assured I have passed across your kind words. Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“Customer services sorted my problem, thank you.”

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Posted 4 years ago

HI Thanks for your kind words regarding your recent customer services experience. Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“Very good customer service when item was ordered without discount code applied. Order cancelled and reordered without hassle. Product arrived quickly. Very pleased”

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Posted 4 years ago

Hi Thanks for your review - I was pleased to learn your order experience was a positive one and you took advantage of our discount code. Keith - Group Customer Services Manager

Posted 4 years ago

“Sam at customer service was amazing! Placed an order that turned out was never dispatched due to error in processing which took them over 3 weeks to rectify. Item arrived but faulty and Sam was the one who saw my complaint through from beginning to end. Well done Sam for turning our negative experience into a positive one!”

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Posted 4 years ago

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Posted 4 years ago

Hi JB, Thanks for taking the time to leave your comments. Whilst I was disappointed to learn of the initial issues I was delighted that Sam took ownership of your enquiry and resolved it to your satisfaction. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“The agent was polite and helpful. But the reason for the 4 star rating was because I was told to cut the cord off and that It would be processed, and I would get a replacement of the original item. But than I was told that they couldn’t fulfil the replacement of the item, however I was offered good to the value of the original price item with a fair usage charge deducted of the value of good.”

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Posted 4 years ago

“Very good product, great colours”

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Posted 4 years ago

Hi Claire, Thanks for taking the time to leave your kind review about our products. Keith - Group Customer Services Manager

Posted 4 years ago

“After a delay in resolving a problem I would like to thank Louise so much for all of her help. We did not expect all that you have done for us and we cannot thank you enough Louise. You definitely deserve a pay rise.”

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Posted 4 years ago

Hi, Thanks for taking the time to leave such valuable comments. Rest assured we will pass on your kind words to Louise. Keith - Group Customer Services Manager

Posted 4 years ago

“Despite being a little slow with responding in the first instance, they were very helpful from first contact and were able to resolve my issue swiftly.”

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Posted 4 years ago

Thanks for taking the time to leave your review - its greatly appreciated. Keith - Group Customer Services Manager

Posted 4 years ago

“The only reason I gave 4* not 5* is Tower don't ship to France. Tower responded quickly to my request and followed up when I didn't reply. Excellent customer service. Shame about international shipping”

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Posted 4 years ago

Hi Jane, Thanks for your review - I'm sorry that at present we do not ship to France. We love listening to customers feedback and suggestions and your review will be taken onboard. Keith - Group Customer Services Manager

Posted 4 years ago

“I've brought a few Appliances off tower and they work good so far can't complain,, there prices are Affordable”

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Posted 4 years ago

Hi Thanks for your positive review. Please be assured that if you have any queries about your product our Customer Services team are readily available to resolve your enquiry Keith - Group Customer Services Manager

Posted 4 years ago

“Very good - a well known name.”

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Posted 4 years ago

“Louise very helpful as u.s wth smartfone and NO.ONE ava to speakj to in office . Plse consider those who di not use technology we are abandoned..this guarantee.had took since 26 June the shop just tell u 2 telephone then.ni one there!!!”

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Posted 4 years ago

Hello Christine, Thank you for your review. We're so sorry that you had trouble registering the warranty. We can see that Louise replied to your email and has helped you to register your warranty. We will certainly will let Louise know that you are happy with her service. 😊 Take care. Carina @Towerhousewares.

Posted 4 years ago

“Good customer service from Azmina!”

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Posted 4 years ago

“ok but previous refers”

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Posted 4 years ago

“Super happy with this easy use, once you get the hang of it, and great tasting healthier food. Love the rotisserie.”

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Posted 4 years ago

Hello. Glad to hear that you're happy with your Air Fryer! We also think that the rotisserie is amazing! 🍗😊 Take care Carina @Towerhousewares

Posted 4 years ago

“Tower contactacted me by e mail on how to extend the guarantee and it was very easy and quickly to do. Very good vacuum cleaner and price. Would recommend this product to anyone.”

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Posted 4 years ago

Tower is rated 4.2 based on 5,640 reviews