Tower Reviews

Name: Tower
Rating: 4.16

4.2 Rating 5,561 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,561 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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H Cottrell

T Tunal

237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very prompt response from Emma to my query about registering my product. I’ve only given 4 stars because I found the website VERY difficult to navigate!”

Helpful Report

Posted 3 years ago

Hi Thanks for your kind review about how Emma helped with your equiry. We appreciate your valuable feedback about our website - without our customer feedback we are unable to improve our products and services. Rewards Keith - Group Customer Services Manager

Posted 3 years ago

“Very helpful lady Louise, helpful with the missing part of my new airfryer. 😂”

Helpful Report

Posted 3 years ago

Hi DeAnne, I was pleased to read how Louise helped with the missing part for your Tower Air Fryer. Please accept my sincere apologies for any inconvenience this caused you. Keith - Group Customer Services Manager

Posted 3 years ago

“Postage too expensive but everything else 10 out if 10”

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Posted 3 years ago

Hi Thanks for your 5-star review about your order and delivery experience with Tower. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Very prompt customer service regarding my problems getting a warranty sorted out. It wasn't an easy process but they were extremely helpful”

Helpful Report

Posted 3 years ago

Hi Thanks for your valuable comments about our warranty process. Here at Tower we always make our processes as easy as possible - however, we love hearing from our customers about how we can improve what we do. Thanks for your valuable feedback. Keith - Group Customer Services Manager

Posted 3 years ago

“The tower came with no working light, but the customer services have arranged for a new one to be sent out. It is a brilliant size, the different trays are fantastic, and the display is clear to follow. Would recommend.”

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Posted 3 years ago

Hi Sara, Thanks for leaving your valuable comments about how Tower Customer Services handled your recent enquiry. On the rare occasion where things don't go to plan our Customer Services Team is readily available to help. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Ideal for me As i live alone”

Helpful Report

Posted 3 years ago

Hi Many thanks for your kind words and your recent order. We hope you visit our Tower Storefront again very soon. Keith - Group Customer Services Manager

Posted 3 years ago

“Smaller than I expected”

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Posted 3 years ago

Hi Mark, Thanks for your comments about your Tower product. Our Customer Services Team are readily available should you have any queries. Many thanks Keith - Group Customer Services Manager

Posted 3 years ago

“The very fast responses”

Helpful Report

Posted 3 years ago

Hi Many thanks for your 5-star review about the speed with which our Customer Services Team handled your recent enquiry. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Good practical design. Useful trays/shelves, reasonably easy to clean and handle. Could benefit from having a slightly longer power cable to help with the ventilation whilst operating. Very helpful user manual”

Helpful Report

Posted 3 years ago

Hi Many thanks for your kind words about your Tower product. We love hearing from our customers. Rest assured your suggestion of a longer power cable has been noted and will be passed across to our Product Development Team. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“My son has a pizza oven, which impressed me, so I bought a similar model.”

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Posted 3 years ago

Hi Roger, We were delighted to read about your recent purchase. Thanks for choosing Tower for your Pizza Oven. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Hi I bought 3 tower xpress for myself and family inside no kebab skewers, frying basket,toasting rack should”

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Posted 3 years ago

“Excellent precise information to enquiries... prompt attention and clarification”

Helpful Report

Posted 3 years ago

HI Many thanks for your kind words about your recent contact with the Tower Customer Services Team. Here at Tower we always place the customer at the heart of everything we do. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Avoid like the plague, tried to make a warranty claimfor a sensor bin lid that won't open they want me to send a video of the bin not opening and despite sending warranty and proof of purchase they want me to send it again separately, they seem to make it as hard as possible to claim warranty,I'll never buy from tower again”

Helpful Report

Posted 3 years ago

Hi Thanks for taking the time to leave your comments about our warranty claim. I was sorry to read that you feel our warranty process appears to be complicated - this is not the case and to successfully process your warranty we do require certain pieces of information. Having reviewed your enquiry I was delighted to learn your warranty claim has been processed and a replacement sensor bin is on its way to you. It only leaves me to apologise for any inconvenience caused. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“It’s good”

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Posted 3 years ago

Hi Thanks for your 5-star review for Tower. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Bought a T17065 air fry oven really enjoying it. Bought some more oil trays from Chloe H (very enthusiastic and helpful). Asked about the rotisserie fork's and shaft, weren't in stock but she was going to send the demo on as my fork's were bent and i can't use. Parcel turned up today (quick delivery) NO rotisserie stuff. When will i getting them. Keep smiling Chloe H and I'll remark the score when missing items turn up.”

Helpful Report

Posted 3 years ago

Hi Daren, Thanks for your review regarding your recent contact with our Customer Services team and in particular Chloe. I was pleased that Chloe handled your enquiry but was sorry to learn that there was an item missing from the recent parcel. After investigating your missing items I can confirm these have been dispatched to you. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“I have purchased tower xpro combo 10 in 1 air fryer, it's a nice product. I found standard accessorie which is mentioned on the box, like heat proof mitts is missing in the company packed box. I would be happy I the company provide it to me”

Helpful Report

Posted 3 years ago

Hi Thanks for your review. I was sorry to read your comments especially as this was the first occasion we had heard from you. I have arranged for one of my team to email you within the next 24 hours to understand your enquiry further. In the meantime please accept my sincere apologies for any inconvenience caused. Keith - Group Customer Services Manager

Posted 3 years ago

“Although I had to send a fair amount of information about my broken sensor bin, Chloe the Customer Service Agent dealt promptly with responses to my emails and I was grateful to get a new bin as a result.”

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Posted 3 years ago

Hi Vicky, Thanks for your valuable review. I was pleased to read Chloe had resolved your enquiry with your Sensor Bin. Please accept my sincere apologies if the resolution to your enquiry took longer than you expected it to. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“The products are good and worth the money,but what tower shouldn't do is offer next day delivery and you get order 2 days later,”

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Posted 3 years ago

Hi Ste, Thanks for your valuable comments about our products and in particular our next day delivery. Having had the opportunity to investigate your enquiry I must apologies for the delays experienced with our courier partners. Rest assured your issue will be addressed during our next service review. Kind regards Keith - Group Customer Services Manager

Posted 3 years ago

“I bought a Tower cylinder vacum because it is light weight and easy to store.It is powerfull with a good size dust tank which is easy to empty.Plus it comes in black /copper another good selling point .”

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Posted 3 years ago

Hi We really apprecite the time taken to leave your superb review about our Tower Cylinder Vaccuum Cleaner. Thanks for choosing us for your valuable order. Keith - Group Customer Services Manager

Posted 3 years ago

“Ive got the ten in one air fryer oven , great product ,my only complaint is that the flex is too short , meaning you have to site it near to a wall socket which in many cases is not available .”

Helpful Report

Posted 3 years ago

Hi Ron, Thanks for your comments about our 10 in 1 Airfryer. We love to hear from our customers about how we can improve our products - rest assured your comments have been forwarded to our Product development Team. Kind regards Keith - Group Customer Services Manager

Posted 3 years ago

Tower is rated 4.2 based on 5,561 reviews