Tower Reviews

Name: Tower
Rating: 4.16

4.2 Rating 5,638 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,638 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Tower 5 star review on 21st October 2025

V Solcombe

Tower 5 star review on 10th October 2025

253

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Received a voucher to use on site due to recalled air fryer. Ordered a new microwave and paid for next day delivery. The microwave was badly damaged but no damage to box or packaging which seems like damaged before packaging! Contacted Tower who arranged a new one on Wednesday to be sent by fastest delivery option which got delivered Saturday! I asked for my next day postage to be reimbursed, which they did as all in all the product took 9 days in total. This microwave is very nice to look at, works fine plus 3 year warranty.”

Helpful Report

Posted 3 months ago

Hello Sharon Many thanks for taking the time to leave your valuable comments. Our customers comments and feedback are always very important to us. I was sorry to learn of the rare issue with the delivery of your Microwave Oven. Here at Tower our Customer Services Team understand on occasions things don't go to plan and when this occurs we always act quickly to help our customers. I was pleased our Team achieved this with your recent enquiry. Best wishes Keith - Group Customer Services Manager

Posted 3 months ago

“Great product, works well but suited more for a family amount of ironing than a single person.”

Helpful Report

Posted 4 months ago

Hello Many thanks for taking the time to leave your kind words about your Tower product. Rest assured our Customer Services Team are always available to support with any enquiries you may have. Keith - Group Customer Services Manager

Posted 4 months ago

“Reasonable ‘ish,’ price for a white plastic 1 litre kettle. I bought it as I live alone and I don’t need it any bigger. I really don’t know why they can’t be made in different colours, especially given the cost of it!?”

Helpful Report

Posted 4 months ago

Hello Many thanks for your valuable comments. Here at Tower we always welcome our customers comments and feedback and we have passed your recommendations to our Buying Team. Best wishes Keith - Group Customer Services Manager

Posted 4 months ago

“It was a gift . Very nice looking toaster . Works very well”

Helpful Report

Posted 5 months ago

Hello Thanks for your 5 star comments about your Toaster from Tower. If we can help with any enquiry you may have our Customer Services team are always available. Keith - Group Customer Services Manager

Posted 5 months ago

“Great microwave, it arrived very quickly and works well. The only issue was that the plate they sent with it was too big, it fits inside but at a slant and won't spin”

Helpful Report

Posted 5 months ago

Hello Curtis Thanks for taking the time to leave your valuable comments. I was pleased to read your microwave arrived safely and on time Rest assured one of our Team will be in contact with you very soon to help with your microwave plate Keith - Group Customer Services Manager

Posted 5 months ago

“Ceraglide 3100W steam iron. Efficient, but no gauge, so you can't tell the water's run out until the steam stops which is often. Also the handle it quite large for my little hands. Oddly, I suspect it was designed for a more man-handed user.”

Helpful Report

Posted 5 months ago

Hello Tess, Thanks for your valuable comments about your Tower Ceraglide Iron. Here at Tower our customers comments and suggestions are always welcomed - rest assured your suggestions have been passed across to our product development teams. Keith - Group Customer Services Manager

Posted 5 months ago

“Love my new white air fryer basket can't wait to use it. Happy with all so far”

Helpful Report

Posted 5 months ago

Hello Thanks for your comments about your Air Fryer. We were delighted to read how happy you were with your product from Tower. Keith - Group Customer Services Manager

Posted 5 months ago

“This is my second tower airfryer (T17072) the first one was great but was recalled . This one is larger (7l) plus has a cooking window which is great as it is more economical to check cooking without opening the fryer. Whilst larger than the previous one you can more easily spread out the contents for faster all over cooking. I would have preferred the controls to have been on the front as if it's bright the digital information can be difficult to read. Also another plus is that the nonstick seems much superior to my earlier model”

Helpful Report

Posted 5 months ago

Hello Alan Many thanks for taking the time to leave your wonderful comments about your replacement Air Fryer. We were delighted to read you received an upgraded model and you can see the benefits of this Air Fryer. Best wishes Keith - Group Customer Services Manager

Posted 5 months ago

“Very good for cooking all sorts especially fries and chicken wings”

Helpful Report

Posted 5 months ago

Hello Na Many thanks for your kind words about your Tower product. We hope you visit our website again very soon to check out our great range of products. Keith - Group Customer Services Manager

Posted 5 months ago

“Great indoor not used out door yet”

Helpful Report

Posted 5 months ago

Hello Roxanna Many thanks for your 5 star review about your Tower product. Everyone here at Tower HQ was delighted with your comments and indeed for your valuable order. Keith - Group Customer Services Manager.

Posted 5 months ago

“Received my replacement air fryer after waiting 3 weeks! I was so excited to use it and I can’t because the power cord is a lot shorter than the old one and no longer reaches to the plug I have to use it :( please could you tell me if it is safe to use a extension cord with a air fryer?”

Helpful Report

Posted 6 months ago

Hello Nikita Many thanks for your kind words. I was so pleased to read your replacement Air Fryer has been safely received. I have arranged for one of our Customer Services Team to contact you very soon to answer your question. Keith - Group Customer Services Manager

Posted 5 months ago

“Digital microwave air fryer. Initial problem, it marks our quartz worktop badly, had to fit additional feet. Little info on it's use, tried the auto air fry mode for oven chips, hopeless. Will retry manually. The free download recipe book not suitable for this device so useless. Still think it is a good buy though.”

Helpful Report

Posted 6 months ago

Hello Alan Many thanks for your valuable comments. Here at Tower our customers comments and feedback are so important to us as they allow us as an organisation to review and improve the products and services we offer. rest assured our Customer Services Team are always available to help with any query you may have. Keith - Group Customer Services Manager

Posted 6 months ago

“Following purchasing a TXP30PET upright hoover, checking the hoover and box there was nothing to hold the pet accessory tool to the hoover, searching the manual - nothing and then called in and the advisor could not initially advise/support. Something that should be on the hoover rather than putting at the side and not losing or damaging. A wee miss from Tower.”

Helpful Report

Posted 6 months ago

Hi Stephen Thanks for your valuable comments. Here at Tower we always welcome our customers comments and feedback as they allow us as an organisation to improve the products and services we offer. Keith - Group Customer Services Manager

Posted 6 months ago

“Had to return my air fryer due to a recall by Tower . All handled swiftly and within a week I have a new and better model at no cost to myself - great customer service. Thank you .”

Helpful Report

Posted 6 months ago

Hello Thanks for your kind words about your recent experience with Tower. I was delighted to read how smoothly your recent enquiry was handled by our Customer Services Team. Keith - Group Customer Services Manager

Posted 6 months ago

“Reliable and efficient. Follow set up instructions and enjoy the benefit. Happy with the product.”

Helpful Report

Posted 6 months ago

Hi Kenny Thanks for your kind words. If we can assist with any enquiry you may have in the future please feel free to drop us a line. Keith - Group Customer Services Manager

Posted 6 months ago

“Had a product recall. Replacement came very quickly. Excellent service 👏”

Helpful Report

Posted 6 months ago

Hello Thanks for your kind review about your recent experience with Tower. If we can assist in anyway in the future please feel free to drop us a line - we'd love to hear from you. Keith - Group Customer Services Manager

Posted 6 months ago

“Brilliant!!”

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Posted 6 months ago

Hello Thanks for your brilliant comments about your Tower product. We hope you visit our website again very soon to checkout our great range of products. Keith - Group Customer Services Manager

Posted 6 months ago

“control brilliant first tray is good not second tray yet”

Helpful Report

Posted 7 months ago

Hello Alistair Thanks for your valuable review about your Tower product. Rest assured our Customer Services Team are always available should you need any assistance in the future. Regards Keith - Group Customer Services Manager

Posted 7 months ago

“Overall I am happy with the product however... The instructions could be much better. There are no clear directions as to how to use the saute function and its a real trial and error and still not sure I'm doing in right. There's no pause facility. To stop the beeping when the soup is made you have to unplug the entire unit, the stop button doesn't work. Some tweaks would make this product much better!”

Helpful Report

Posted 7 months ago

Hello Thanks for your very valuable comments. Here at Tower our customers comments and feedback are so important to us. In a bid to assist with your feedback I have arranged for one of our Team to contact you very soon. Keith - Group Customer Services Manager

Posted 7 months ago

“Great services from Tower”

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Posted 7 months ago

Hi Thanks for your 5 star comments about the recent service provided to you from Tower Customer Services. Best wishes Keith - Group Customer Services Manager

Posted 7 months ago

Tower is rated 4.2 based on 5,638 reviews